1
Adobe Stock / Re: Big drop in Fotolia sales, only me?
« on: June 29, 2009, 11:52 »
Hi all. Thank you for your thoughts on the issue of Fotolia. I did indeed visit Dreamstime to read their terms, and they also offer the purchase of credits in blocks - and sadly, unused credits also expire after a year. I did write to them for clarification, and asked if I could request a refund on unused credits. They responded within 24 hours, to say the following:
Thank you for contacting us.Our policy does state that the credits expire in one year.
However, we always allow a grace period and send you an email a month in advance of when the credits expire. If you are unable to use the credits before they expire, we can reinstate these for one time for another year.
A one-year extension is substantial, although still less than optimal. I guess the rule of thumb is to purchase the minimum amount possible. Even this seems counter-intuitive, but at least their reply was prompt, thorough, and professional. I think I will sign up here after all, and continue to warn my colleagues off of Fotolia. Thank you again for the recommendation. I wish you all nothing but success with your businesses. You have collectively changed the stock image industry by sharing your talents with small businesses like mine in a much easier to use, and more affordable way.
Thank you for contacting us.Our policy does state that the credits expire in one year.
However, we always allow a grace period and send you an email a month in advance of when the credits expire. If you are unable to use the credits before they expire, we can reinstate these for one time for another year.
A one-year extension is substantial, although still less than optimal. I guess the rule of thumb is to purchase the minimum amount possible. Even this seems counter-intuitive, but at least their reply was prompt, thorough, and professional. I think I will sign up here after all, and continue to warn my colleagues off of Fotolia. Thank you again for the recommendation. I wish you all nothing but success with your businesses. You have collectively changed the stock image industry by sharing your talents with small businesses like mine in a much easier to use, and more affordable way.