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Messages - Flora

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Adobe Stock / Re: Big drop in Fotolia sales, only me?
« on: June 29, 2009, 11:52 »
Hi all.  Thank you for your thoughts on the issue of Fotolia.  I did indeed visit Dreamstime to read their terms, and they also offer the purchase of credits in blocks - and sadly, unused credits also expire after a year.  I did write to them for clarification, and asked if I could request a refund on unused credits.  They responded within 24 hours, to say the following: 

Thank you for contacting us.Our policy does state that the credits expire in one year.
However, we always allow a grace period and send you an email a month in advance of when the credits expire. If you are unable to use the credits before they expire, we can reinstate these for one time for another year.

A one-year extension is substantial, although still less than optimal.  I guess the rule of thumb is to purchase the minimum amount possible.  Even this seems counter-intuitive, but at least their reply was prompt, thorough, and professional.  I think I will sign up here after all, and continue to warn my colleagues off of Fotolia.  Thank you again for the recommendation.  I wish you all nothing but success with your businesses.  You have collectively changed the stock image industry by sharing your talents with small businesses like mine in a much easier to use, and more affordable way. 

 

 




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Adobe Stock / Re: Big drop in Fotolia sales, only me?
« on: June 26, 2009, 18:00 »
I can offer a theory from the perspective of a user.  First I'm not surprised, and I'm sorry you have seen a drop in sales.  As you may know, Fotolia requires users to purchase credits for $1 each, but a minimum of 10 credits must be purchased each time.  Then, they keep any unused money once their timeframe for usage has lapsed.  In New York, retailers tried to pull this stunt by voiding gift cards, and the legislators put a stop to it.  It is theft, plain and simple.  Unless a user knows s/he will use all 10 of those credits, they are victims of this fraud.  Any business that uses this type of policy to fill a hole in their revenue should suffer in sales, and reputation.  Perhaps others got wise to their nonsense and went elsewhere for their image needs.  I hope you find a competitor who can provide you with the sales you hope for.  Best of luck.  I'm off Fotolia, and telling my colleagues to do the same!

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