Hmm, ok..I'll check on that as well.  I did have her hold a card and set a custom white balance in the camera. That said, operator error is certainly a possibility on my part.  Thanks!

There two images were declined by DT for the following reason:

Poor lighting setup, poor contrast or incorrect exposure.

The images were shot with a flash through a shoot-through umbrella (right of camera) and a reflector was used for fill.  Can someone please explain this to me and hopefully provide some suggestions for improving the image.  Fotolia accepted this, which I know is irrelevant since each agency has different criteria, but it just further adds to my confusion.

http://jmspix.smugmug.com/photos/668854691_24Y7o-L.jpg

http://jmspix.smugmug.com/photos/668850633_BKdVQ-L.jpg

Thanks for your assistance!