Quote from: wds on February 19, 2024, 10:37

Quote from: MatHayward on February 19, 2024, 10:32

Quote from: Luuk on February 19, 2024, 08:39

Thank you Mat,

As I got all the creative apps I have a question:

I already have a subscription for photoshop and lightroom on the same account, will this payment stop automatically or do I have to cancel this subscription?

This question has been asked in a couple of different ways here and the answer applies to all. If the subscription you currently have is EXACTLY the same as the new subscription provided with the bonus code, then you can redeem the bonus code and the expiration date will simply extend by 1 year.

If however, the subscription you have is different in any way (such as the amount of cloud storage included) then redeeming the bonus code will open a new subscription running in parallel with the old one. You need to cancel the old subscription or you will continue to pay for it.

As many of you have discovered, the codes are applied to the contributor portal for those who have qualified. Thank you to everyone for your active contribution and helping to make Adobe Stock what it is. We are truly grateful to you for your efforts and hope you enjoy the year of Creative Cloud!

As always, stay creative!

Mat Hayward

Mat,

Based on my experience, it can be tricky. I thought my current plan was the "generic photography plan". However, I did run into the parallel subscription issue. I think what may have happened is that the "generic photography plan" of a year ago is not exactly the same as the "generic photography plan" of today....so I ended up with a parallel subscription.

OK, thanks for the report. I'll look into this and share what I find out. It's possible there is a change I'm not aware of. Can anyone else confirm they redeemed a code for EXACTLY the same plan but instead of extending the expiration, a different subscription opened in addition to the existing sub?

Thanks again,

Mat