Hi...

after FOTOLIA have changed the rules, (before the selected images for free session, were "only" 18 months and are now available for 5 years ...),

all earnings I receive i use to remove that files from free session, however, I wonder if it is happening with some of you:

by checking the photos, select "remove from free selection" and click in "save", my credits are removed BUT the photos still continues available for free??

i looking "credits" and show this:

02-06-2010 01:03:10 am   Photo added to free selection   -0.35           Validated
02-06-2010 12:46:34 am   Photo added to free selection   -0.35           Validated
02-06-2010 12:32:30 am   Photo added to free selection   -0.35           Validated
02-06-2010 12:27:56 am   Photo added to free selection   -0.35           Validated
02-06-2010 12:26:43 am   Photo added to free selection   -0.35           Validated
02-06-2010 12:26:04 am   Photo added to free selection   -0.35           Validated

The support still dont answer to me, but some one have the same problem for remove free photos on FT?? or they change the rules again and i cant remove my photos from they free session??!?!?!?!?!?!?

Thank you

Vini

p.s. sorry for my english.

---
Last Edit:Today at 05:18
a printscreen: http://www.viniciustupinamba.com/unsold_problem.jpg

Edit:
Fotolia answer:
"Fotolia : We apologize for the delay. Please allow some time untill our serve updates all this new information. It normally takes between two to three businness days."

come ON... is not problem of delay... !!!!!

Edit:
I still can't remove the unsold images from free session by my self, but I ask and they wrote back and when i have all credits to remove all images, they will do it...
ok...


EDIT;;;
Now i have the credits, BUT... look the FT answer... hunf...
"
Dear ,

Thank you for your e-mail. Unfortunatelly this is something that you need to do from the account itself. You can remove them from the Free section by selecting them from Your account>My files>Unsold files.

Kind regards,
"
Edit:
Finnaly i had all my images removed from free session (unsold files)...