I've been having troubles getting payouts from Fotolia and am wondering if they are having site issues or perhaps some financial problems.

I have a payout still pending from August 2009 and am unable to request further payouts.  In November I tried to request a payout and received an error message that said "You cannot make a new conversion until the previous one has been processed".  I sitemailed Fotolia and it was explained that my phone number was missing from my account.  After I provided it, I received a payout.

Again today, I request a payout and the same message appears.  It seems that the original August payout has never been received and, each time, user intervention is required to get a payout.

Is anyone else experiencing problems getting payouts?