Quote from: gnirtS on March 01, 2026, 12:20
Finally got a payout from them so its time to close my account.

How do i do this whilst ensuring all my content is deleted and not orphaned or kept online for sale?

Im reluctant to just use the close account links just in case but also dont fancy manually deleting thousands of images.

Hi, did you have to request payment or did it arrive automatically?

Has anyone else had problems with their payment lately?
My profile lists my latest request as "payment error."
I've already contacted support, but in the meantime, I wanted to find out if this was a widespread issue or just me.
Thanks!

Worst month since April 2019, offset by a doubling of sales on Adobe Stock.
Revenue was actually rising until December 2025.
It almost seems as if a good number of customers abandoned the platform at the end of the year and moved elsewhere.

I've just got an email from Shutterstock with a "content removal" title but then the body of the email is the "your latest payment... ect" message, but without any data on it (and all the images broken).
Did anyone else had received this email?

Hi everyone, I don't know if it's just me, but for some time now, any new content I upload has been rejected.
On the other hand, my monthly revenue is increasing, so I don't think it's a problem with the quality of my photos, which are accepted and sold with reasonable success by other agencies.
So, I ask: is this happening to anyone else?

They're in now.
A complete disaster for me, worst month since 2017

Same for me. I contacted support a few days ago and they told me that considering the holidays (including July 4th), they still fit within the 7-10 business days, which should expire today.

Quote from: rushay on June 25, 2025, 10:26
There's some payments that's showing now.

Maybe I'm wrong but I think it's not for the free gallery. The amount doesn't match with the number of free images (that's still growing so I think they're still choosing them) in my dashboard.

Hello everyone, I would like to ask if you have received the payment for the month of April or if it is late for everyone.
Thank you!

Quote from: Wilm on July 18, 2024, 07:13
Miserable month for me!

You're in good company. Worst month in 2 years. After the "refund month" my earnings are falling down constantly.

Big amount of negative sales here too.

I still got photos in queue starting from 24 days ago.

This morning, my disposable income increased by a 3-digit amount but when I check my sales it shows nothing for that amount. I don't do illustrations, so they certainly don't come from the free collection bonus and I haven't received any emails from Adobe. Now, before reporting the incident to customer service, I would like to know if the same thing has happened to anyone else. Thank you all!

Quote from: flywing on September 06, 2023, 12:27

Quote from: derby on September 06, 2023, 05:53
I'm affected too, it seems many if not any contributors are involved

Quote from: stocky on September 05, 2023, 20:58
Last time this happened didn't get paid til following month.

Really? Never heard the story. So no payment until next month? It's scary...

https://www.microstockgroup.com/shutterstock-com/anyone-get-paid-from-shutterstock-yet/

But the earnings weren't added back to the balance like this time. So it was a bit different.

Anyway, looking at my balance today, it seems back to normal now.

Same to me, august earnings are not in unpaid earnings anymore

Quote from: [email protected] on September 05, 2023, 21:03
do you remember when did it last time happen ?

Last December, but not everyone was affected

Quote from: JustAnImage on September 05, 2023, 17:25
On my account the payment of august just added to my unpaid earnings some minutes ago.
So it seems to be problem with their payment system... we will see :-)

Same here, unpaid earning now shows the august sales again.

Same here

Quote from: Firn on May 03, 2023, 09:36
Hey, I didn't want to make a new thread because of this. Anyone having problems with their earning summery missing sales?
Since this morning the amount of this month's earnings on the earning summery page and the unpaid earnings in the upper right corner on my dashboard show a different amount by around $60.
I thought the missing sale(s) would show up eventually, but it's been a while now and new sales keep dribbling in, but nothing to make up for the missing amount.

I also had around $20 more than what the sales states, I thought it was the contributor fund, but nothing is shown there.

Quote from: mike123 on March 02, 2023, 06:34

Quote from: rkz91 on March 02, 2023, 05:42
Lol. Why my payout button is non active? I can't get payout for some reasons

They are likely reworking their payment processing systems. I already got the payment in Euro, which I issued 1.5 days ago - which is highly unusual and indicates that they are processing the non-USD payments right now. According to the email, from March 3rd all payments will be in USD, so I would expect the payout button to come back tomorrow

Same here, got my payment in just 1 day

So starting from March, an "old" € 0,99 commission will be a $ 0.99 one?
Because in this case the cut would be even worst.

Quote from: zsooofija on September 16, 2022, 05:53
I received the payment today.

Same here.

Hello everyone, this morning I received the payment from Canva, however the PayPal transaction is pending and the resolution center is not working at the moment.
Has anyone had the same problem?
Thank you!

Mine were reviewed and rejected for these reasons:

Editorial: Uploads to the Creative or Creative Unreleased collection will be rejected if they are News, Sport, Entertainment or Event Coverage. If you wish to upload such images, you will first need to apply to Getty Images to become an Editorial contributor for that site. Please note that Editorial Photo contracts are generally only offered to working photo-journalists.

Commercial: The content in this file is not suitable for our broad Royalty Free license, or depicts sensitive or newsworthy subject matter. We have decided not to accept this file - future uploads of similar content will also be rejected

Same here. Not a big seller, but always had a couple of dl per day.

You should be banned.