Custom sales can be higher but the sales marked as "standard" - the ones from Fotolia for credits - will be gone completely next month when they finally shut the Fotolia site down.

A $3.30 subscription sale is most welcome, but those are the low volume buyers and not as frequent as the 38 cent subs...

One day this week I happened upon a reply needing approval from a poster who already had a number of posts. I assumed it was because there was an attachment - a screenshot that seemed pertinent to me, so I approved the post. I wondered if I had missed some sort of marker on the "Moderate" menu that indicated there was something needing attention.

A day or two later when I came to check the forum I decided to look in the Moderate section, even though it had no indicator that posts were awaiting an approval, and there were several replies from a new poster. They all looked fine to me, so I approved them.

My suggestion, if it's possible, is that the "Moderate" menu should have an indicator - like "My Messages" does if you have new private messages - letting us know something needs attention.

...I work for Canva on the marketplace side, and I just discovered this forum. Hope it's OK for me to post here, ...

Danny, I suggest you contact the forum moderator (link at the bottom of each page; it'll go to Tyler Olson; leaf is his user name here) to get yourself a "Verified" logo that shows you are a representative of the company. Makes it easier for users to know who's who.

EyeEm's response to me this morning is that the incorrect credit for the photos is a mistake and should be "fixed next week".

Regarding duplication, "...this is your responsibility to make sure that you do not upload the duplicate images, since we do not check if that image is already on the Partner platform before distributing it."!!

EyeEm clearly isn't thinking about this. As I don't know who they will upload to, how can I possibly do that? And when I uploaded the image to EyeEm, they weren't partnering with Alamy.

In addition, there are images that are not on all sites - so when they upload to Getty, that's fine (as I have nothing there) but not on Alamy.

From a technical point of view, Alamy is the one who can weed out duplicates on its platform - using their find similars technology - but that needs to be part of the partner agreement EyeEm makes with them.

Quote from: pancaketom on September 20, 2019, 16:14

I guess money is what makes THEM happy.

I think that is unfair. ...

You can look at this a number of ways - yours is one that is pretty close to the iStock after-the-fact "ooops" email.

The bank account analogy doesn't  match the earnings report situation - no bank is in charge of the calculations of what should be deposited into your account; they tell you where the deposit came from and how much it was. You, the customer, have your independent source of whatever the transaction was and how much it should be. If the numbers don't match, you can immediately take action.

Getty is in charge of the books - we have only their accounting for what sales took place, when, where, with which customers and for how much. As contributors, we are flying completely blind with no independent verification of anything (unless we happen to know the purchaser for a transaction)

Getty has time and again demonstrated how inept they are at keeping their books. I wouldn't put it past them to keep costs down by spending as little as possible on accounting or review of the accuracy of the books, new software, etc. Getty has also repeatedly demonstrated that you can't rely on anything they say, where they will eat the costs of any mistake they make that costs the contributor. As pointed out above, the poisonous KK Thompson was the author of the money isn't what makes you happy remark, back when they were doing Getty's bidding and slashing contributor royalties.

There are other ways mistakes can be handled. As one example, when a business advertises a product at the wrong price because of their own goof, in many jurisdictions they are required to honor that mistake even though it then eats into their profits. Sometimes they're not legally required to do that but the business wants to generate some goodwill from customers and does so as a way of saying "sorry".

Being honest that you're useless at keeping the accounts doesn't count for much. Their whole system of payments is error ridden and slow - a month and a half in arrears for an internet-based business?

It may not be a kind remark, but it's eminently fair.

...I still can't get anywhere. I must be doing something wrong.  I go to that page and choose the "Royalty Statements and Download Counts" category but then from there I can just see some canned answers and I don't see a way to actually send them a message.

I just went there to see and they're making it hard to actually send them a ticket. For some of the topics, however, you can (if you wade through the pages of canned advice) get to an entry that says "I've tried all of that and I still can't xxxx". Click "Next" there and you get a support ticket to fill in and send.

I was able to see that from the "Minimum payment amounts & carried forward balances" starting point:

How to download & view a statement in PDF format -> How to see if my payment was carried forward in a PDF royalty statement  ->  Cannot download my royalty statement -> I've tried the above but am still experiencing issues

It's truly shameful that they make it so difficult, but they clearly don't want you to submit a ticket

They say they want a full screen capture of your error, but I'd send them anything just so the ticket is complete. You might be able to find another route to a ticket, but I found lots of dead ends where there was no support ticket...

...A question, maybe someone knows:
Do i get my money, if i close my account and did not reach the payout limit?

You should check with support (who may or may not reply promptly) but I think you will not. Most of the sites will hang onto money below the payout threshold.

Although (gallows humor) if they keep going at this rate, you'll get enough refunds that you may be able to leave with a zero balance (Sorry! I know it's not funny that these agencies behave so badly, and it's our money they're playing around with...)

I just had a sale and it says something new (25% royalty).

That's not new - it was a credit sale (a rare bird these days) as opposed to subscription. You can read about the various royalty percentages (based on how much an image has sold) here:

https://www.dreamstime.com/sell-stock-photos-images

Your portfolio links don't appear to be working at the moment, (not for SS, DT or 123rf). My links are working though, so you might want to look at what you've entered in your profile to see what's wrong (the Fotolia ones aren't working for anyone any more...)

I did find your Adobe Stock portfolio via a Google search

https://stock.adobe.com/contributor/208198523/the-nature-guy

The animals, plants and flowers subject matter is a tough sell (lots of supply) but Alamy might work for you. You'd need lots of specific location and species info (some you have it; some isn't in the keywords). I wouldn't  worry about about the low sales volume sites as I doubt the effort to upload would pay off.

Thanks.

Clear your cookies and you should see it. I used a private window on Firefox and low and behold it appeared.

Incognito window on Chrome and I still can't see the adjustments tab, so I don't think that's the whole answer

I hadn't seen that and was curious about who the writer was (as in whether they had any particular ax to grind). I think that SeekingAlpha offers bloggers on financial topics a platform for their articles, so this doesn't represent a consensus of analyst views on SS but just this guy's take. His description of himself (no name)

"Long-term focus, with some exceptions. Professional experience in health care, enterprise technology, media. I'm a self-taught investor. I started investing my own money in 2010 and have outperformed the S&P 500 by an average of 5% per year since then. Other individual investors have done far better. My biggest mistakes aren't any major dogs, but passing on big-name winners like Apple, Google, Priceline, others. "

I don't disagree with what he's saying, but he doesn't appear to have many followers. Here's a link to Seeking Alpha's guide to using blogs to increase your subscribers (I didn't bother to figure out what their "Marketplace" is or how much subscribers pay)

https://seekingalpha.com/article/4156779-marketplace-success-tips-best-practices-using-blog-posts

SSTK closed at $35.79 today, so apparently the blogger's negative views didn't tank the stock price