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Messages - Jo Ann Snover
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1301
« on: July 03, 2019, 15:11 »
This is a lovely English expression describing people who are woefully incompetent (and piss-up is slang for an alcohol-fueled party). Shutterstock appears to be heading for some sort of award for being unable to do anything well any more - sales being a big issue, but knowing when "today" is on the contributor app being another. It used to be one day behind. After the last "fix" it's now two days behind. And that's better somehow??
And now we have the monthly email about my earnings being computed - unedited screen capture of the email. No name, no amount no nothing (except for links to post this nothingburger to facebook, twitter, instagram, etc.
Tossers!
1302
« on: July 03, 2019, 12:22 »
Is there anyone who will feel hurt if the images in question are used? A minor child or a spouse? Is there anything about the images that is going to seem truly crass or tasteless in light of the person's death? I'm thinking about a hypothetical such as paragliding images of that model and the model died in a paragliding accident.
If there isn't anything that will hurt the living, can you imagine the deceased person being upset at the thought the images would be used after their death? I have a number of images of me that are used as stock and I can't see any reason why my heirs couldn't continue to license them if they wish to, but not everyone might see it that way.
Given that there's no legal reason to remove the photos, I'd consider the feelings of the living and your guess at the feelings of the deceased model as your guide.
1303
« on: June 28, 2019, 11:40 »
It isn't free if you charge 15% of royalties paid, so I'm not sure you should be describing your service as free. Perhaps saying no upfront charges, but we collect...
You need to check spellings in your FAQ - lots of typos
Then you have fudged some details about payouts. You have a threshold of $30 for payout, but agencies - Dreamstime is a $100 minimum, for example - may have higher ones. I'm sure you're assuming you'll be over the threshold in aggregate, but are you really promising to pay contributors even if you don't get paid by the agencies? What about refunds - do you have a policy for those? Dreamstime holds money for 7 days for EL sales; what's your policy for paying contributors? iStock pays ages in arrears, do you just follow their payments to you with payments to the Wirestock contributors?
I know this all sounds like quibbling, but you need to be clear to what extent you are offering clear and universal terms, and to what extent contributors are still bound by the various agency rules, not your rules.
Another big thing for contributors to consider IMO is to what extent the search position of their content will be affected by submitting under one account with a bunch of other contributors' work. It's probably impossible to know for sure, but search position is a large factor in decent images selling (or not). Especially if you are openly appealing to people who are new and can't even be bothered to accurately keyword their images, I'd be worried that my images might be dragged down by poor quality overall. Would you ever turn contributors down if their images were heavily rejected by agencies?
At one time, Dreasmtime used to set your upload limits on the basis of your acceptance percentage. I stopped uploading there so I don't know if they're still doing that, but all agencies have rules about accounts and what will you do to make sure your aggregated account doesn't get closed down because someone is submitting rubbish, or stolen content, or too many similars, or...
I've previously talked about the problems with turning over keywording for anything but the simplest of images, but even if you leave out editorial, there's a lot of specialist content where you need to know the details of what and where for accurate, useful and sales-producing keywords.
Given the small number of agencies that represent the bulk of the sales, I honestly don't think there's enough time saving to make it sane to turn over 15% of our earnings to a third party, for photos at least.
1304
« on: June 19, 2019, 18:28 »
I have only a few remnants of my portfolio with iStock (files I can't sell anywhere else) so there's never anything exciting in the revenue reports, but I had to get a chuckle at the most recent because one of the sales was through the Canva "portal". Lee Torrens chucked me out of Canva, but my ghost haunts them anyway The sad part is that of a $5.70 sale, I receive 86 cents - lord knows what the buyer coughed up before Getty took their $5.70
1305
« on: June 18, 2019, 19:31 »
You cant just randomly cut what you owe people unless youre going through bankruptcy or other proceedings.
Sure you can - but then they can refuse to supply you, sue you or take other action. It's like a company stretching out paying their bills to 60 or 90 days instead of 30 - they just say they're doing it and don't need anyone's approval to give it a whirl. I could never find anything of mine Photocase liked, so I didn't get this communication, but perhaps they are asking for people to voluntarily forego royalties to keep the company in business? There have been cases where companies and employees worked out deals outside of bankruptcy proceedings, trying to keep a company going, but typically there was some quid pro quo. What is Photocase offering to contributors, if anything? And with a bankruptcy, there's always the risk that you'll get less than they're currently offering - I think contributors are unsecured creditors with no special priority over others owed money by Photocase. Given that I never heard stories that they were a great earner for anyone, why would contributors have any stake in them staying in business?
1306
« on: June 17, 2019, 14:48 »
Okay, I found that I had to click on the specific link in the email. Did that, inserted my code, and got the message 'your code has expired'. Hmmm...
Yet in the email and on Adobe's web site it says the offer code is valid until July 2021. But in the offer FAQ official rules it says it expires 31/12/2018.
At the end of last year I received a reminder email about my free year offer code (because I haven't yet redeemed it) and after repeating the code and instructions on how to use it, there is this: "You have until July 2021 to redeem it."That's unambiguous. If you're experiencing a bug that's preventing you from using it, I'm guessing support is the route to go (and Mat if that doesn't produce success).
1307
« on: June 14, 2019, 18:52 »
According to their requirements, you need a different release for each shoot day.
"Separate model releases are required for each photo shoot, even if the model has already signed a release from a previous shoot"
Maybe you've been lucky so far and they've gone through, and now you're facing a different reviewer.
I don't have any issues with mines so far.
iStock went through this insanity several years ago and ended up with a rule that allowed using one release for all shoots of yourself rather than a new release for each shoot. You had to mark it (as the OP noted) and even then sometimes reviewers would miss the marking (even at the top and even in red). If Shutterstock had any functioning gray matter they would implement the same rule. When the photographer is the model, there's no chance of lawsuits and no need for new releases for each shoot. I think you have two choices: (1) just go with their insane requirement and make a new version of the release with a date for each shoot or (2) try and get in touch with support to get them to fix their rules so they're rational and "industry standard" (if you count iStock/Getty as the standard-setter).
1308
« on: June 13, 2019, 20:24 »
These photos are from the deals SS has made with Rex Features and other pro editorial outfits. No "crowdsourced" editorial in that collection
1309
« on: June 13, 2019, 16:19 »
The thing I'm curious about is: how would they know you are stockpiling? I mean, I don't believe you need to share with SS where, how or when you're going to use the images (not sure though).
They wouldn't know for sure, but they have a lot of data about typical patterns of downloads over 15 years in business. They have tracked various misbehavior - buying rings trying to boost royalty levels for example - by looking at which portfolio(s) buyer purchases from. Back when they used to give contributors raises, they'd raise the subscription prices and watch download patterns over a couple of months. Raises for contributors would follow once they saw how subscribers behaved. As far as I know, all the subscription sites work on the assumption that buyers never download their full allowance of images. That's why they can pay me more per subscription download than the theoretical price per image. It was even easier for them to make out when they had the 25-a-day version of the 750 images a month subscription (that was scrapped a few years ago; 2015 I think). If someone does download their entire allowance, repeatedly, it would be easy to see with whatever data tracking they're using. The explicit language forbidding this is gone from Shutterstock's license, but you'd have to check other sites to see if they have a prohibition.
1310
« on: June 13, 2019, 09:47 »
Just to clarify the licensing restrictions agencies impose (and it varies by agency so you need to read carefully), many - but not Shutterstock any more, unless I missed something - require that you use an image during the term of your subscription in order to have perpetual rights to use it. Some used to specifically prohibit stockpiling - which is what people are suggesting you should do. Stockpiling is downloading images you don't use right away to save them for later. Here's what earlier Shutterstock licenses used to contain in the restrictions section:
"Stockpile or otherwise store downloaded Images that are not used within twelve (12) months of the date on which you first downloaded such Image (the Usage Period). If you fail to use an Image within the Usage Period, you lose all rights to use that Image. Upon the expiration of the Usage Period, you will destroy all copies of Images in your possession that were not used during the Usage Period except for those copies you retain in the normal course of your record keeping."
The other thing to note is that you'd have to take 8 months to download 6k images with a 750-per-month subscription - you can't pay extra to download more images right away (at subscription prices)
As noted somewhere above, Shutterstock would be losing money paying 38 cents a download (I know not everyone makes that, but the odds are that the images downloaded will be from portfolios that sell well and are thus at the higher royalty rate). I'm really surprised that they removed the stockpiling exclusion from the subscription license terms
1311
« on: June 12, 2019, 11:20 »
I looked around on SanDisk's web site and can't see any product with 2TB in the price range you mention (and I got the same error message about viewing as web page). A quick google search didn't yield that combo
I think there would be issues you'd have to be concerned with about security of your storage - versus that's your cloud provider's worry - and what you'd do if power or internet went out at home while you were away (again possible at a cloud provider, but they have people around to fix it).
I'm curious though, so can you link to a product info page on SanDisk's site?
1312
« on: June 11, 2019, 17:44 »
One of the main reasons i liked the official shutterstock app was that it highlighted files that got sold for the first, 5th or 10th time. It seems SS has turned off that feature as i don't get that info on my home page anymore. Or am i doing something wrong? How do i get it back?
It's been gone for a while now, and I have no idea if there's a bug, or if they've turned that feature off. It was a very nice - and useful - extra, unlike most of the eye candy on the dashboard on the web. On the other hand, my biggest issue with them at the moment is what appears to be slowing sales volume and average royalty; without that, the extras aren't much use anyway
1313
« on: June 11, 2019, 16:52 »
I don't expect I have much that would be useful for such a dictionary, but I'd be fine with licensing directly - I do that via my own site anyway.
Rather than Royalty Free, you might make it more palatable to get lower prices by having this license be in perpetuity and world wide, but for this dictionary project only (including updated editions over time). So if you decide to get into text books, for example, your cheap license would not cover you. And you couldn't put the images on the cover of Time magazine (if that's still around), and so on.
Lower price for fewer rights. No hassle with views or annual renewal or such - I agree with Sean that you can't realistically handle that sort of admin burden.
I realize there's an element of trust for you to stick to the terms of the license, but that's largely true for the stock agencies too (in that we know they pay lip service to enforcing the IP rules).
1314
« on: June 06, 2019, 10:05 »
I haven't received one, but in looking at their site & on LinkedIn, I can't really see how you would benefit.
Yes, India is a huge market, but you're already exposed to those markets through your existing stock web sites (and India shows up as one of the major sources for a number of US and Europe-based sites anyway). I generally think the distributor model is something that should go away in the age of internet stores as it seems to enrich everyone but the person who actually creates the work (all the blah-blah-blah about access to markets you wouldn't get or higher search ranking notwithstanding).
With Getty's high prices (years back) there was some room to share the buyer's money; with SS prices, how on earth is splitting that money with a second agency a reasonable business model?
1315
« on: June 05, 2019, 13:39 »
Thanks for sharing this (Google translate did a functional job for the most part - I do not speak German) In general, your findings didn't surprise me - this sort of pattern has been around since the early days of microstock sites. A small number of contributors responsible for the bulk of the sales. Huge numbers of "contributors" who never get beyond a handful of images. Not sure what it means for people considering starting in 2019 as far as how hard it is now versus a decade ago to climb those ranks if you build a large portfolio. I'm guessing it's harder now
1316
« on: June 03, 2019, 14:32 »
Whenever I think I'm going to give up on Alamy, a large sale appears and I decide to let them ride a while longer  It happened over the weekend - May had been terrible, but when I checked, there was a sale on the 30th for $250 (gross). More sales are for amounts less than $10, and those aren't as exciting. I understand the longer payment times - that's part of why I justify the price differential with Microstock sites. Different terms, different prices. I am less happy with the extraordinarily wide variation in payment times, Alamy refusing to pay contributors if only a partial payment has been made on an invoice, and their seemingly soft and cuddly approach to debt collection. I think they could do things like refuse to supply more images when a customer gets behind more than a certain amount - butthose customers seem to be the ones Alamy bends over backwards to cater to.
1317
« on: May 29, 2019, 18:38 »
Anyone think of just adjusting the saturation 10% or whatever and the video is considered different enough to be uploaded on other sites? Not just your Exclusive Site?
Even if this weren't an unethical thing to do (which it is), technology will mean you'll have to work a lot harder to cheat than that. Similar shenanigans were tried in the photo space - flip the photo or crop it a bit, usually by thieves versus by faux exclusives who didn't want to abide by the contract they voluntarily signed - but image matching software has gotten better and better over time and you have to be a lot more creative to cheat than you used to. Additionally, for most sites that have exclusive deals, "similars" are covered - i.e. you can't upload something from the same shoot and very slightly different from the exclusive content. Is this some sort of gag for a social sciences paper or were you seriously thinking about this?
1318
« on: May 23, 2019, 12:00 »
I didn't know they were subsidizing things, but the problem is really on the end that provides the cheap sales - i.e. Getty
The bulk of my EyeEm sales have netted me small amounts - $1.50 or $3.65 (where that is my share, so I assume the sale was $3 or $7.30). The good news is that won't change?? Or possibly I'll just be seeing lower priced sales in general in the future?
(a) I believe all of my EyEm sales have been through the Getty partnership; and (b) it's been a lot time since I got a royalty over $10 from a sale there - exactly a year ago today, a $52.50 royalty
I didn't yet receive email from them, but I'm sure it'll arrive shortly - yea for sustainable good news...not
1319
« on: May 22, 2019, 08:25 »
I am running the SS contributor app on an Android phone and its working this morning - where "working" means it gets muddled about when "Today" is, but I can see sales for Wednesday May 22
I have been asked about liking the app a lot lately, although I don't log in unless it forces me to, and it hasn't done that in ages. I always say "no" because the bug where they are wrong about "Today" has been around forever and they can't be bothered to do anything about it.
Is it possible you're using an iPhone?
1320
« on: May 21, 2019, 14:11 »
Or rum.
Diverse rum perhaps? Bacardi, Captain Morgan and Demerera Dark? This one might have stock contributors in mind:
1321
« on: May 15, 2019, 10:54 »
Where is this "new footage marketplace"? Can see see it?
1322
« on: May 10, 2019, 09:46 »
contributors could turn off their portfolios for a couple of weeks wouldn't that kill any good ranking of the images in search results?
Search ranking is entirely within SS's control, so anything could happen. If they wanted to (and I'm not saying it would make any business sense to do this), they could change rankings if they were angry with a contributor for any or no reason. I could experiment with my best sellers, but I'm not inclined to do that absent some mass action where there's a chance of shaming SS into giving a toss about contributor relations
1323
« on: May 10, 2019, 01:48 »
Shutterstock have a habit of telling the customers what is going on and forgetting to tell the contributors:
https://www.shutterstock.com/blog/canvas-art-gallery-shutterstock-api?utm_content=post_1_en_The~Canvas~Art~Gallery~Integrates~Shutterstock~API~to~Diversify~Quality~Prints&utm_medium=social&utm_campaign=platform_us_partnership_2019_04&utm_source=facebook&utm_term=1_1_facebook_1
I think - but can't be sure - that this is a different program from the one the OP was talking about. However I didn't know about this one either - I did know about the SS API and that they have various people effectively adding an external interface for purchases that will be made via the SS site, not the remote site. For this print store - effectively doing what Fine Art America and the like do - they would even like us, the contributors, to advertise for them!! https://thecanvasartgallery.com/how-to-create-shutterstock-artists-gallery-page/Saying we make more than a typical extended license sounds interesting, but they don't say how much. I don't recall SS informing us of this either - they really are transforming into to a classic example of mushroom management with respect to contributors. Contributors need to have more control over these sorts of side deals - in the past I'd have said we need opt outs, but given SS's cavalier attitude and poor communications, we really need affirmative opt in or they can't make a new use of our content. It's the only way they would bother to communicate with us about what's going on. Even if it was like Alamy - with a once a year opportunity to change your choices - it would help. The *only* good thing SS has (and I checked that it's still there, at least today) is the ability to turn off all image sales without deleting your portfolio. In theory, contributors could turn off their portfolios for a couple of weeks to try and get the attention of the folks in the Empire State Building offices who appear to have forgotten who brought them to the dance in the first place...
1324
« on: May 09, 2019, 17:47 »
...So even if you purchased the software outright you are not allowed to use it!
I don't think that's correct. Look at the table in the blog post. All those "CCxx" versions are subscription products. Lightroom 6.x, Photoshop CS6.x Illustrator CS6.x etc. are all still licensed and they can't do anything to change that (given the nature of the license at the time of purchase)
1325
« on: May 09, 2019, 12:37 »
They several times mention a curated collection of 1 million images that will be part of this "program".
So this isn't the whole collection. Perhaps they have done a deal with one of the large factories to permit this use? Based on these descriptions, it doesn't sound like it's our content. More like those collections of not-so-great images that are sold as a bundle with resale rights; or the wholly owned stuff that Jupiter used to have.
The bad part about this is that instead of trying to build new revenue options for all their contributors, they're putting energy into siphoning off a portion of the market that we will no longer get to sell into - assuming this is a successful program.
People buying images through this sales channel won't be buying from the main Shutterstock collection - less business for us (when it's already showing year to year declines in sales)
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