my images also got through the process now. Seems it was a temporary glitch.

Hi All -

There were some hiccups with upload yesterday that was causing trouble for some.
These issues have now been fixed - systems are working normally.

If you continue to have trouble - you might check out some FTP tips that Anders posted yesterday on the Marketplace Group:
http://ideas.veer.com/group/marketplace/discussions/100

--------------------------------------

Thanks for your patience, everyone! The developers did encounter an issue earlier with the number of new files being uploaded. That has now been resolved.

You've mentioned a few other uploading issues, and they've asked me to pass on a few tips that could help:

1) Browser FTP: FTP does not work using the browser, as the browsers does not support FTP SSL.

2) FTP Client Problems: We'll be creating specific instructions for each client (Transmit, FTPZilla, CuteFTP, etc.). A common issue is a misunderstanding of "username". Your username is your full e-mail address.

--------------------------------------

Let us know if you continue to have trouble.

Thanks,


 - Brian

Hi,

I was not one of the people who got there port transferred from snap village to veer automatically.

I had to apply to veer mp to get accepted. I did.

Now I'm wondering of i can have my SV port transferred to Veer for review. that would be a lot less work for me.

thanks again,
Nick

Hi Nick -

Glad you are up and running on Veer Marketplace!
Unfortunately, at this point we cannot transfer any other accounts from SnapVillage. You'll need to resubmit any files you'd like to offer directly to Veer Marketplace.

Best,

- Brian

Quote from: skvoor on June 16, 2009, 16:13

Still no email received, no money received.
Maybe I didn't sold anything, but I would rather know it instead of guessing...

Same here. Under $10 in sales sounds too weak...

Hi Perry -

Royalty update emails were sent to all accounts that had sales activity in the month of May.
You might double-check your spam filters to see if this got caught - otherwise PM me and I can double-check for you directly. In order to minimize the confusion - we'll make sure these get sent out to everyone next month, regardless of activity.

As mentioned before --- this offline email-based reporting setup is a temporary process for Phase 1 Marketplace royalties for content transferred from SnapVillage.

As we approach the customer-facing release later this summer, this process will be replaced by stats and royalty reporting in your account dashboard.


- Brian

No i miss the May report too!

Hi All -

Looks like in last week's hubub - some May reports weren't delivered.
I'll work to get these to you ASAP (will go out today).

Thanks,

- Brian

I agree...submit whatever you think is your best work.  If they turn it down, submit something else.  I've read several posts where traditional microstock images, subjects isolated on white, are being turned down in the first submission process, so playing it safe might not be the way to go.  I'd show them what I can do!

"I'd show them what I can do!" - hard to go wrong there!
It's not that we don't want white white background studio shots - but we're definitely on the lookout for high-quality content that is unique and a good showing of what you are capable of.

(of course all submissions must play by royalty-free legal guidelines)

- Brian

I am in sort of a pickle here.

They transferred over 126 of my files from Snapvillage, but the keywording is horrible They are relevant keywords, there's just only like 10-20 keywords per image as opposed to the 30-40 that I have embedded in the IPTC data. As far as I can tell there is no way to edit or delete the already accepted and online files at the moment. But I would like to get this taken care of before the big customer launch. So perhaps the easiest way to do this would be to have support delete all my images and then I could just re-upload them? I would much rather do that then having to edit the keywords image by image manually.

I have a lot of new images to upload as well but I don't want them to get all mixed in with the bad keyworded files cause then it would likely be even more work to fix them.

Right now I'm just sorta sitting tight and considering my options here. Maybe you could weigh in on this Brian or Aaron? What would you suggest I do?

Hi KngKyle -

I would suggest waiting until mid next week to make sure that if any of your transferred files were affected by the keyword discrepancy bug - these will be fixed automatically.

Beyond that - it might be worth looking at some specific examples of how your submitted terms have been mapped to our controlled vocabulary (CV). The power of the CV will mean that you'll have far fewer top-level keywords (the one you see displayed) - but many tens (or even hundreds) of other searchable terms hidden behind the scenes. It's very likely that many of the submitted terms that appear 'missing' - will actually be searchable as they are part of a hierarchical CV walk-up or a synonym or spelling variant.

It's not uncommon for 40-50 submitted keywords to be 'boiled down' to 10-15 primary CV terms, with another 100+ or so terms made searchable behind the scenes by the CV.

Here's an example:  �tornados� is a narrow term for �storms� which is a narrow term for �inclement weather�
beneath �weather�. All of these terms become part of the keyword �tornados� with just entering the
term �tornados�.  Again, they are not visible, but they are searchable.  And those are just the walk-ups: there are also spelling variants and synonyms included behind the scene as well. In this case "twister" (among others).

The CV does a lot of the work for you - and helps deliver more reliable and consistent searches for customers.

Hope this helps.


Best,


- Brian

Hi All -

It's become clear some are confused over the Veer Marketplace launch phases, and when you'll start seeing royalties on content uploaded this week.
Some of you have asked: "my content was approved yesterday. why can't I find it when I search for it?"

Veer Marketplace is being rolled out in 3 major phases:

Phase 1: The current customer-facing Veer Marketplace is still the Phase 1 preview version - with a static collection of content transferred from SnapVillage.  [launched in February, - content was rolled over from SnapVillage over the past few months]

Phase 2: We've just launched the contributor ingest workflow so you can submit your portfolio ahead of the customer release. [went live earlier this week]

Phase 3: A customer-facing launch that unveils a credit-based system, and connects all the pieces and make Veer Marketplace truly and fully live from end to end. [late July]

The sales and royalty reporting tools will be added as we get closer to the Veer Marketplace customer-facing launch (Phase 3).
Content uploaded to Veer Marketplace now cannot be searched or licensed until that launch.

The customer facing launch will include many important elements:

 - a switch to a full credit-based purchase system with credit-based subscription and extended-license options
 - a brand new watermark for all Veer Marketplace content
 - search and sort mechanisms for buyers
 - a robust collection to satisfy Veer customers hungry for great content:  all the new images you are uploading into the system now, plus all of the content transferred from SnapVillage.

Hope this helps.


- Brian

Just wanted to register as contributor and after my account is verified by e-mail and I click on "become a contributor" I get this error message :

Uh-oh, something broke.
d:\inetpub\marketplace.veer.com\App\Views\Account\Contribute.aspx(110): error CS1061: 'Corbis.MarketPlace.Web.Controllers.AboutController' does not contain a definition for 'ContributorAgreement' and no extension method 'ContributorAgreement' accepting a first argument of type 'Corbis.MarketPlace.Web.Controllers.AboutController' could be found (are you missing a using directive or an assembly reference?)


Well, can you look into this ? Thanks

Hi Fyletto (and to anyone else who was attempting to sign-up and ran into this error):

This has been fixed. Contributor sign-up is working normally.

Thanks again to those who reported this.

- Brian

Just wanted to register as contributor and after my account is verified by e-mail and I click on "become a contributor" I get this error message :

Uh-oh, something broke.
d:\inetpub\marketplace.veer.com\App\Views\Account\Contribute.aspx(110): error CS1061: 'Corbis.MarketPlace.Web.Controllers.AboutController' does not contain a definition for 'ContributorAgreement' and no extension method 'ContributorAgreement' accepting a first argument of type 'Corbis.MarketPlace.Web.Controllers.AboutController' could be found (are you missing a using directive or an assembly reference?)


Well, can you look into this ? Thanks

Hi Fyletto -

Thanks for reporting this. Definitely a bug - the dev team has spotted it and are working on a fix now. I'll update you again soon.

Thanks,

- Brian

Quote from: FlemishDreams on June 10, 2009, 08:48

Quote from: Whitechild on June 10, 2009, 07:23

I am experiencing broken uploads in at least 50% of uploaded files. I use Cute FTP.

Why not Filezilla (but it shouldn't make any difference)?
Is your net connection flaky? Mine too here. Some FTP servers have timeout problems.
Did you IPTC with Irfanview or with any of the Adobe products?

I haven't even been able to successfully sign on to FTP.  They say use your sign-in name.  I have tried both my screen name and my e-mail and neither works. 

Any suggestions???

Hi Lisafx -

Would you mind posting or PM'ing me your FTP details?  (client name, connection details)
We're working on some add'l troubleshooting guidelines that may help solve many issues that are causing failures or hang-ups when uploading via FTP.

Thanks,

- Brian

Brian

Can you please clarify the question regarding payments. No Moneybookers, only PayPal and Payoneer?  In my country I cannot receive payments through PayPal. I don't know anything about Payoneer, but even if I can use that option I am not keen to use another payment option at additional costs just to be used with VeerMP.  Seems the reluctance of SV to pay international contributors is continuing.

Hi Eco -

For now, we will be offering royalty payments through either PayPal or Payoneer. We'd very much like to offer Moneybookers - and had planned on doing so - but unfortunately, our setup is not compatible with Moneybooker's current offering. We'll continue to work towards offering alternate royalty payment options in the future.

A bit more on Payoneer: they offer a Veer branded prepaid debit-Mastercard that may be a good option for those for whom PayPal is not. Your royalties are loaded onto the card - which can then be extracted at nearly any ATM or used in a retail transaction online or in person. It's a pretty cool setup - we're really impressed with them so far!

- Brian

Will Weer withhold taxes on U.S. Source Income only, like on SS...!?

Hi Borg -

Yes. We are only required to withhold taxes on US source income only. Royalties earned from non-US customers are not subject to withholding tax.

- Brian

Quote from: brian_oshea on June 08, 2009, 18:47

Quote from: oboy on June 08, 2009, 18:04

Most of my images from SV were transferred, but not all. I also have the problems that many of the keyword are incorrect or missing. Some of my thumbnails are also missing.

Hi Oboy -

Thanks for the PM - we're currently investigating the keyword issue on transferred content.

Images that are not showing up have not yet been loaded, - these will display as "blanks" until they have been processed by the system. It may take another week or two to finish loading and processing content transferred from SnapVillage.


 - Brian

Hey Brian,

I'm experiencing the same issues with a lot of my photos, some have some really strange keywords, and some have no keywords.  Hopefully these hiccups will be taken care of quickly.

If you need some image numbers, please let me know and I'll get them to you.

We're still investigating the keyword issue on transferred content. So far, we think this might be isolated to certain accounts with content that has not been pushed live to the site yet. We'll keep you updated.

One thing to mention: you'll be seeing the mapped terms in the Veer controlled vocabulary. This means that you won't necessarily see all broader terms, synonyms, and spelling variants - the CV has taken care of those and is only displaying the primary terms.

- Brian