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Messages - gnirtS
Pages: 1 ... 4 5 6 7 8 [9] 10 11 12 13 14 ... 38
201
« on: September 30, 2024, 07:40 »
Ive got a few videos 14 days in the queue.
Photo wise, ive got some there 5 months, 4 months. A lot from 2 months ago.
But a big chuck i submitted later than those have been reviewed and approved.
I guess the system is broken. Do i really want to delete 160 or so "stuck" images and reupload. Im starting to assume the 4-5 month ones will never get processed. These are all photos, no AI.
202
« on: September 30, 2024, 07:28 »
Cant say im impressed.
Most of my 4k clips are now priced the same as my HD clips and at 29gbp which is significantly less than those same clips sell for regularly before the change.
203
« on: September 28, 2024, 18:30 »
Something changed: seems that only some of my images get approved regardless when they were submitted: a few could be approved in days, but others sit for months dont see much logic to it either
Im seeing similar. Its as if images are pre-sorted by an algorithm, those deemed low risk/easy are passed through a fast track. Those maybe problematic as per subject, image analysis or whatever go to a "further inspection" queue where they can sit for months. I get a chunk of my queue cleared inside a week whereas others uploaded the same day have been near 6 weeks so far.
204
« on: September 28, 2024, 18:28 »
I just received an email from Adobe that says, Please note that any activity that artificially increases your sales will result in your account being blocked.
If your account is blocked again for this reason, we reserve the right to terminate your account completely. How am I supposed to understand this? Does it mean that this was just a warning? And if someone buys a large quantity of my work again, I will be banned? This sounds absolutely absurd, as if I am the one to blame, when I actually feel like a victim of their system
I can see to an extent why they block that - there is a big market in Pakistan/Bangladesh and a few elsewhere where people are using leftover credits or stolen credentials and offering to "buy" contributors files for a fee to increase their ranking. Its quite a common trade on the FB groups. Of course the problem is Adobe's method of dealing with this is terrible. Its indiscriminate,inaccurate, slow and often has no communication with the contributor in question to clarify things. There seems to be no intelligence employed as to the accounts history (10 years of steady sales vs 1 month old and 2 sales etc), geographic region or anything else. Their entire dispute/resolution system is dysfunctional. It no longer works. It no longer has humans in the loop to the extent actual, useful decisions are made. Its all a box ticking script UNLESS you get lucky and manage to reach a person, usually outside the official channels.
205
« on: September 25, 2024, 12:58 »
Hi Everyone,
After 11 great years at Adobe Stock (and Fotolia), collaborating with amazing contributors worldwide, I have decided to embark on a new journey within the team.
I am pleased to announce that I have accepted a new role on Adobes Content Operations Moderation team as Moderation Coordinator. In this capacity, I will be working closely with our expanding team of moderators to assist in the process of evolving and scaling the moderation process at Adobe.
This transition means I will no longer be providing direct support to MSG members, and my presence here in the Microstock Group Forum will be far less frequent than in years past. Since joining this forum in 2008, I have enjoyed every moment spent here. Your candid feedback and passionate approach to content creation and the community have been truly informative and inspiring.
Thank you for welcoming me into this community over the years. I wish you all the very best and continued success in your endeavors.
Stay creative!
Mat Hayward
Its one of the most important roles and hopefully the years posting on here has helped shaped ideas. One thing that DOES worry me - often you were the only point of contact between contributors and AS. The official methods failed. You, in a private capacity have answered and helped with some issues. I really hope that isnt lost and AS can supply some method of actually contacting them. To put it bluntly, the current official methods simply dont work. Either way, best of luck and thanks for your input here over the years.
206
« on: September 23, 2024, 15:36 »
I wonder if its due to Adobe policy of no further sales or services in Russia. Even if it is, they really should tell you the reason.
If so, US government and Adobe are targeting wrong focus group. US should kick out all autocratic relatives back to Russia with subsequent seizure of their all US/Europe based property, way more effective. my free hint to them.
Not really related to Adobe that. They can have their own policies BUT anyone getting an account suspended for any reason deserves to be told the full, detailed reason as to why. They arent doing that.
207
« on: September 23, 2024, 07:30 »
My account was blocked a couple of days ago.
>20000 images, over 3000usd of unpaid earnings.
I am not using AI to generate images.
Attempting to contact support
I was given a generic link to information something like "blocked for failure to comply with accepted standards".
How can I understand what exactly I have violated having thousands of images in my profile?
In the body of the informing page I was shown a link leading to information on how to get out of the situation.
I am in the Russia region, so the US site suggested to go to a localized one, but there I did not find a link to appeal form.
The English link gave me: access denied. "You don't have permission to access https://survey.adobe.com/jfe/form/...."
Trying to contact the chat for support did not lead to anything either,
as I was switched three times between operators, each of them asked the same questions and i had to explain my problem from scratch,
eventually all operators left the chat without solving the issue and the session was closed.
Currently i didn't receive any transparent answers from adobe.
It is important to note that i don't support bloodshed and war crimes of my country.
I'm quite shocked and it looks like it will be final breaking point in my microstock history.
I wonder if its due to Adobe policy of no further sales or services in Russia. Even if it is, they really should tell you the reason.
208
« on: September 22, 2024, 06:19 »
Has anyone seen an increase in their earnings this year from uploading new content to SS?
No however for me the algorithm appears to have changed. Previously about 90% of my stuff sold was older content (3 years or older). The last few months its shifted to about 75% of newer content (3 years or even a few months) vs older. Ive never seen that before. Sales volume is down about 30%, im breaking "worst month for a decade" records every month now in terms of revenue. Also noticed almost all sales are now low value SODs not subscriptions. Previously subs made up 90% of sales.
209
« on: September 17, 2024, 18:08 »
My Firefly amount cannot possibly be right. It added thousands to my monthly total.
I thought the same. Im not going to withdraw yet in case its a mistake.
210
« on: September 15, 2024, 17:34 »
Really not liking this. There seems to be no protection at all for contributors. Accounts can be closed with no notice or even information as to why. If contacted there's at best a very delayed response, at worst, no response. There does seem so be a DDOS potential here (and on SS) where activity out of your control by an outsider can get your account blocked, maybe permanently.
Id expect garbage support off SS but Adobe until relatively recently has been a lot better. Now though it seems not.
A blocked account contributor needs to know EXACTLY why its blocked as soon as its happened. Regardless of whether they broke the rules or not. People deserve to know and without delay AND there needs to be a clear procedure and sensible time frame for appeals and resolutions. The ostrich approach is not a good look.
211
« on: September 15, 2024, 17:26 »
Hi got 5 of mine (DMCA just filled and sent). I encourage everyone who offers videos/animations to look at his profile and check if he has some. All videos on his profile are 4k.
Here is his profile again: https://www.shutterstock.com/es/g/Vishal+vedios/video?sort=newest
He's got some nice F16s and Reapers as well which are definitely trademarked/patented and protected. SS really dont give a toss.
212
« on: September 15, 2024, 17:23 »
First time im seeing the delays on my own stuff but it seems to depend on the type of image.
In a batch submitted with a few random topics (im clearing a backlog), some topics seem to be done in a few days, others seem to be several weeks and counting.
Its almost as if some keywords or types get selected for more detailed or human reviews and join a long queue whereas others without that get waved through quickly enough.
(FWIW my QA acceptance rate is just over 96% lifetime on the portfolio so not sure its that).
213
« on: September 15, 2024, 17:20 »
Could be like Shutterstock where policy changes around IP/private grounds or in response to someone like National Trust where they scan through the existing library looking for and removing specific locations, items or keywords.
It happens occasionally.
If its more than that and actual re-reviews id have to say "what".. They cant even review the first time in any sane timeframe currently yet along twice.
214
« on: September 12, 2024, 07:44 »
SS is now rejecting all my previous EasyRelease forms its been happy with for a decade so ive decided to use their own.
Ive found a blog post and other notes from 2020 saying they now have a digital release with a helpful note saying its on the submit page at the top next to the select all etc. I cant see it. I cant find it anywhere.
All i see is the usual upload JPG release.
So do SS actually support digital releases still and if so, where is it?
(Also, is anyone still successfully using Easyrelease with them?)
215
« on: September 12, 2024, 06:58 »
Another thief;
https://www.shutterstock.com/g/Aqeela_Image
I guess selling public domain images from the Department of Defense as your own is alright at Shutterstock for the last 4 years..
*. 2000 of them. And 1 duck. Further proof SS have no human review system any more. If they did, any basic reviewer would have realised these images were NOT shot by that person with appropriate rights and permissions.
216
« on: September 10, 2024, 15:39 »
I see that the issue is widespread. I haven't had it this bad since June and now July for the past 9 years, even though I've been uploading to Shutterstock since 2014. Back then, my portfolio was a fraction of what it is now, and uploading new content didn't feel like throwing it straight into the trash. I've also noticed that very few subscriptions are selling; only on-demand images are moving.
Im thinking fewer and fewer are renewing subscriptions (or just abusing the free month). They've so completely screwed up their licence pricing people no longer bother.
217
« on: September 10, 2024, 15:37 »
Can I report an account to Shutterstock that contains stolen videos, but none of them are mine? If so, what email address is best to use? If I give them about 10 links to the original content on various sites would they remove the whole portfolio or just those clips?
I used this one recently
[email protected]
For example I have reported this portfolio of stolen images recently https://www.shutterstock.com/g/cardinalillustration
A great collection of entirely stolen landscape images with crappy AI titles.
SS should ban the thief. But they don't.
Still there and like most others, it's amusing to see the stolen images are from far reaching and exotic locations, around the world. This person has a good eye for things to steal, but is obviously not doing these on their own. Easter Island, the Arctic, Africa, South America and a assortment of stunning wildlife, plus mountain aerial. I didn't go past page 3.
Yes, SS should ban the thief. But they don't.
219
« on: June 24, 2024, 16:37 »
I tend to think that a couple hundred images and videos ago, SS decided, they didn't really need new content, just pay pennies for the old. And if people leave, what does SS care, they have hundreds of millions of images already.
Id agree but also add SS seems to be transitioning itself to a big-data company not a media stock agency. Its got the vast database of images, videos complete with descriptions and keywords. They see the money in offering subsections of that as datasets for AI training and production. They dont really NEED any more content so will be happy to slow or stop it at some point once the transition is complete.
220
« on: June 19, 2024, 04:37 »
Since 6 June, my download figures have deteriorated dramatically. Am I the only one or is it the same for someone else?
Showing the same, 30% or so roughly overnight then hasnt picked up.
221
« on: June 16, 2024, 17:32 »
It seems very inconsistent from account to account.
For whatever reason, my stuff is being reviewed in 2-3 days (photo and video) and still is. Not a boast, im doing nothing special at all but for whatever random reason i dont seem to have the review delays as of yet.
Is it editorial photo content that you are getting the quick reviews on?
Shutterstock dont do editorial. Illustrative Editorial isnt the same thing. But no, its bog standard RF photos. Mainly travel and aerial. Nothing special at all.
222
« on: June 12, 2024, 06:23 »
It seems very inconsistent from account to account.
For whatever reason, my stuff is being reviewed in 2-3 days (photo and video) and still is. Not a boast, im doing nothing special at all but for whatever random reason i dont seem to have the review delays as of yet.
223
« on: June 05, 2024, 08:28 »
See the section here about prohibited activities to better understand why Adobe blocks accounts: https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html
That really, really doesn't help a contributor who has been on it for years, has a portfolio of tens of thousands with good sales who suddenly receives a generic email. They have no idea what's changed, what rules are broken OR if its an incorrect decision. And due to the lack of detail they can't realistically appeal or fix it. A huge amount of the guidelines are subjective. It also doesn't help the "download bomb" things we're seeing lately where something completely out of their control for whatever reason decides to test a stolen card or similar on their account.
224
« on: June 05, 2024, 05:55 »
Really, I can't believe that Adobe closes accounts on the only basis of "passive innocent" violations of terms of service, in case of tier stolen credit cards and download bombing. If no proof that the given contributor participated in any action, how could they legally suspend an account?
They can close an account on their own decision, without giving any reason. If that is the case, then Adobe really falled down.
The terms and conditions are pretty standard for most agencies - they can terminate at any point they choose for any reason they choose. However, just because you CAN do something doesnt mean you should. Im wondering if we're seeing the spectra of automated account reviews/suspicious activity flags and automatic termination which then generates a generic email with no human involved in the chain. Id like to hope its not the case but ive got my doubts. As they get swamped with AI and data its very tempting to automate everything from review to account management to avoid needing a lot more staff.
225
« on: June 03, 2024, 11:12 »
....Your account has been blocked for submitting content that violates Adobe Stock submission guidelines, or for activities that violate the Adobe Stock Contributor Terms, on the basis of internal review... such as submitting offensive content, excessive submissions, content to which you may not own the rights, spam, or other prohibited content or account activity....
I obviously know nothing about what happened to trigger this account block, but neither do you, which is IMO the problem. For there to be any reasonableness to this process Adobe Stock needs to mirror basic legal principles where they are specific about what violations they accuse you of.
Image numbers (submitted or approved) that violate terms; how many submissions on what days that were "excessive", etc.
Anyone can read the submission guidelines and contributor terms, but that doesn't help a contributor (a) know what they are accused of doing, (b) offer a clarification (such as proof of rights ownership, or (c) remove content where necessary and stay within whatever number of submissions is not "excessive"
This isn't hard.
This isn't the first time this has come up.
I'm 100% behind an agency having the right to close contributor accounts where there are violations of terms of service, but there needs to be a process and it needs to be transparent and fair.
There was one last week on FB that looked the same. A contributor who has been doing it a fair time, no issues. Had a strange "download bomb" one day. He thought it suspicious enough to post on the forum asking "Whats happening here?" AND informed Adobe about it (got no response). A few days later, email stating his account had been banned with the same generic email as above. Although most are genuine rule breaks im seeing enough anecdotally to suggest not all are and on top of that, communication from the company is effectively nil with no detail provided to allow you to fix, appeal or even understand. If you dont know MSG exists and the likes of Matt, outside here, there seems to be no way at all of getting a response.
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