I had the same problem last year. It took literally months to get them to pay up after loads of emails only some of which they bothered responding to. Best of luck, I hope you can get them to pay!

P.S. Good to see you on the forum. Hope business/ life is going well!

Oh they will pay! It's just I wanted everyone to know that it's not business as usual over there.

P.S. Thanks! Life is as good as it can be with a very active toddler   Business outside microstock is ok, while earnings on all sites keep going down.. Hope things are well for you too. I haven't been able to spend time on these boards as I used to.

One additional wrinkle in this story.  I just sent SF the following message:

Quote

I attempted to request payment of royalties on my account.  You now require a Certificate of Residency.  As a US resident, the cost of such a certificate is $85, which coincidentally is the amount of money owed to me.  Additionally, processing of the certificate and mailing it will likely take longer than you plan to be in business.  Is there any less onerous way to demonstrate my citizenship/residency that will satisfy your requirements? 

Thank you for your attention.

you don't need to make it as complicated for yourself.. just a utility bill will do..

I'm into the iStock esp site, not sure if that's different, although it says Getty Images.
(The dls ytd are up at last!)

Mind you, I don't log out from there, so maybe it would be different if I'd logged out, or been logged out. Nope, I logged out and logged in again and it was fine.
Hope you get sorted soon.

thanks for your input  yes istock esp..

very weird thing is now that I tried, I could actually login on my mobile phone, but I still can't on desktop version of chrome.

I too am still using the original version.

Last time I updated was a few months ago and it still works well.. (I am not on the latest version of WordPress yet)

As Jo Ann pointed out, it's not the WordPress version that breaks it; it is php 7 or later php versions. When I switch to php 5.x, it is business as usual.

If they refuse to take it down, simply publish it on social media, if people find out that the Storyblocks unlimited membership library features stolen content, it will be bad for their business. I'd be happy to share/retweet it.

Thanks. Oh I know they will take it down.. I just want it to be an example here for a while.

the bad thing is: the thief's profile is hidden so it is not easy to look for other stolen images.

It's not enough if they take these down.. after they remove the image, agencies usually leave the uploader alone and that's why they keep uploading them whenever and wherever they can.. It's better advertised here for a while..

Haven't posted here for a long time..

I just wanted to come here to say that "I am also suspending my uploads to shutterstock"

This is beyond ridiculous

btw I got the same email "again"!

this time with the unique link which asks you to create a new password..

I just used my existing password instead of creating a new one and it worked..

so you "don't have to" create a new one..

Quote from: cidepix on February 07, 2017, 13:24

just received the email..

it says "follow your unique link" but there is no link to follow

Could it be because I had already signed in without waiting for my email a few days ago using my iStock email and password?

I just sent an email to support asking about it..

I had an email this morning with the "...sorry for the delay" intro and no unique link. I haven't written to support (came here to see if I was alone in this hiccup or not). I filled out the support form found at the contact us if you can't sign in link and the text they display after you submit that is:

"Your message has been sent to our contributor support team.
Our aim is to provide a response within 2 business days."

I sincerely hope that customers get a better response time than 2 days. And if customers do, why not contributors...

I saw that too..

I will consider myself lucky if I get a response within that time frame..

remember how they were supposed to send out ESP credentials by Feb 3 

Quote from: cidepix on April 15, 2016, 16:46

legacy symbiostock by leo is great and I am still using it..

It's not about the script if you are not having sales.. it's always about the content..

and obviously there is no script on this earth that will do your marketing for you..

Yep, that's the standard answer. 

Which is true

The script is working perfectly fine.. anyone who goes to my website can make a purchase right away..

You can try it.. it works

no..

it's because you all came here to brag about your sales and people who weren't even aware of videoblocks learned about that site which automatically created competition for you..

everybody wants a piece of the pie.. once people hear it's a good site, they will flood that site with their own content..

if you are having great sales on a given site, the most important way to maintain your sales is;

to "not announce that site on public forums" 

I think they want you to change your password from time to time and not use the same password for too long.

I had to reset my password too, but what you are saying can not be the reason, because I had changed my password recently and it was only a couple weeks old when I had this problem a few days back..

now I can't use that password again thanks to skrill screwing up something..  (they probably had a security issue..)

There used to be one for istock with over 30 000 members, but I think it was closed.

This is nothing like that.. istock list had sales data, thus was more interesting.. this is just about the number of images people have..

I was going to start a new thread but then I saw this one..

Could you guys, video masters, answer a quick question for me?..

Let me elaborate first.. I am a vector artist, (as some of you may know) but I am creating some animated footage right now.. I am NOT looking to mass submit my animated videos to as many agencies as possible.. that's stretching it way too much, for my current workflow.. as long as I cover %85-%90 of potential earnings, I am fine.. I won't bother with the small agencies and the extra %10-%15 earnings they can bring.. here is the question..

does submitting to only pond5 and SS cover %85-%90 of the market? or do I need to add 1 or 2 sites more? and if yes, which should the third and/or fourth site be?

That's all I am interested in knowing.. Thanks in advance for your kind help!..