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Messages - Jo Ann Snover
2576
« on: August 08, 2015, 13:23 »
This morning I got a sale for an image that got a 404 error when I clicked on it. I checked to see if there were any new deletions - there were not; I'm still at 245.
I have no images that are part of designs (that I know of; I think someone said that they show up differently in sales reports).
I located the image in my portfolio and it was deleted a week or so back. How does a deleted image get a sale? Is it that one of the foolish buyers who used my substandard rubbish wanted to make a change and thus had to pay again? Canva's terms say that you can make corrections within 24 hours and not pay for a new license, but after that you have to pay again.
Something about this selling of deleted images seems wrong to me. If Canva doesn't want to offer it for sale, then that's something I have to live with. However I don't think they should be able to have it both ways and continue to offer it to prior customers of that image.
If customers saw that the image wasn't available, they'd complain to Canva about it and possibly this insane policy of removing worthwhile, usable, quality stock would change. As it is, the customer feels no pain, so there's no feedback to Canva about the wisdom, or lack thereof, of their policies.
Except from contributors, who they feel free to ignore.
I forget their terms and conditions, but I'll have a look to see what it takes to get images off their site - really gone so they can't be sold to prior buyers of the image.
2577
« on: August 07, 2015, 16:45 »
...Why go the trouble of dealing with photographers when you can generate the precise image you need in CGI?...
Because CGI doesn't look anything like (a) the world as seen through our eyes or (b) a photograph. Nothing wrong with CGI, but it's no more the same as a photograph as a vector illustration is. And getting a street scene from Boston or New York would be a lot of work to do - we're a long way for a Star Trek replicator for images (or food for that matter).
2578
« on: August 07, 2015, 14:38 »
Here's part of a note I got from Lee last June. While we may not be happy about it, at least it tries to explain what's going on with the image deletions.
"And just so you know, the quantity sold doesnt influence our decisions. Some people buy even the worst images. The cleanup is designed to have them using great images despite their inability to tell the difference. Unlike normal stock agencies, we bear a lot of the brunt of bad designs made with our images."
As I mentioned, we may not be happy about this or agree with the way they went about it, but as people have said, it's their company and they are free to run it in a manner that seems right to them.
I understand that, but I've been selling stock for over 10 years and while I won't claim to be a great photographer, I'm a good one and I know what sells - across agencies - and I know what the quality is of the images I provide. Canva has deleted many of my best sellers. Images that I believe have a very high technical quality and are aesthetically good/pleasing as well. They are of course entitled to their curatorial standards, but (a) they should spell them out and (b) they also said a year ago that what sold well as stock elsewhere was what would sell at Canva - that's the stuff they're now deleting. I realize any time anyone complains about review standards or deletions, they open themselves up to have their images called a useless pile of crap, but I just don't buy that about almost all of the images of mine that Canva has deleted.
2579
« on: August 07, 2015, 09:19 »
I would say that if it was ever a good idea to be exclusive at DT, it isn't now.
I've been an indie since late 2004 with a stint for about 3 years (2008-11) as an iStock exclusive, so I don't have any experience with being exclusive at DT or FT. However I would say that exclusivity at an agency that isn't a market leader (not even close in the case of DT) makes little sense unless it's a specialty agency, which DT isn't.
2580
« on: August 06, 2015, 23:30 »
Welcome. You've already found one of the nasty aspects of submitting to microstock agencies - different standards at different agencies and the frustrations of rejections. That can be a huge help in learning if the agency is consistent and has high standards. Not really sure that any of the agencies do a great job at that right now.
It's worth persisting with Shutterstock because the earnings are better there than just about anywhere else. I wouldn't worry about CanStock because they are a very very low earner.
Good luck
2581
« on: August 06, 2015, 14:52 »
Here's a transcript of the earnings call today http://seekingalpha.com/article/3408976-shutterstock-sstk-jonathan-oringer-on-q2-2015-results-earnings-call-transcriptThere were a couple of interesting things. Revenue grew 27% and image collection growth was up 60% over last year's growth - which says where the pressure on our royalties is coming from. Also interesting that the user base increased 25% but the enterprise customers grew 50% - they say 20K users, which probably means it's fewer companies (they're counting every person in the team packages?) "...in the past year alone, the number of customers spending over $50,000 annually has doubled; and those spending over $100,000 has increased by nearly 70% (6:48). Our enterprise business now exceeds 20% of our overall revenue..." With the 350 a month subscriptions, SS's take is much higher - where ours stays the same 38 cents max. Not sure that I like that. SS revenue, if the buyer took all they were entitled to (which they don't) is 56.85 cents per d/l or 48.28 cents on the annual plan for 350 a month versus 33.2 cents or 26.53 on the annual plan with the 750 a month plans. But from the link above from Bixby: "On the gross margin side on the new products, our goal is for contributors to make a fair return. That is a key part of why our content library is so strong; if our contributors tend to come to us first, we pay out 28% or so of revenue across contributor base. Products on their own can have higher or lower royalty impacts, but we're seeing fairly consistent royalty rates across even the new products. It tends to be a little higher when you launch a new product then it comes down over time, because folks are testing, and without a limit they may download more. But the trend-lines are all going where we expect them to go. If we found that a new product had very strong uptake and great growth prospects, and it somehow had a higher download rate at a royalty or margin impact, we control that. We would have to decide and we would decide and our target is to continue to deliver that just under 30% return to our contributors. I expect that will continue to be very part of the strategy going forward."
2583
« on: August 06, 2015, 12:30 »
I didn't see any of mine at a quick glance, but the filenames of some are a giveaway. Most are just numbers, but search for tunnel and you'll get a picture of a "tunnel of media" and the filename is
Fotolia_65372548_Subscription_Monthly_XXL.jpg
I know the guy whose image this is, so I sent him e-mail about it.
There's another Fotolia file name for a Sergei Nivens image (search for cosmos to find it)
Fotolia_60157821_Subscription_Monthly_XL.jpg
This really suggests that this bum got these from a subscription and forgot to rename some of them...
2584
« on: August 05, 2015, 13:39 »
I'm still selling images today that I shot 10 years ago. The images are smaller, but still useful for lots of applications. If you shoot things with lots of cutting edge technology or fashion in the subject matter - stuff that gets dated quickly - that's much more likely to kill your future earnings than the size of the image. People don't need larger images just because camera manufacturers sell equipment to produce them
2586
« on: August 04, 2015, 10:05 »
I think Lee is gone. He's been updating his blog madly lately, and the reason showed up yesterday - a consulting business to make money from stock photographers.
At the end of his "about" page he says he works at Canva http://www.microstockdiaries.com/aboutI sent a support ticket via the site July 10th and Lee replied to it (the statement they'd be clarifying their criteria for accepting content in the next newsletter) , so if he has left it's recent. His LinkedIn page lists Canva as a current employer. Edited to add that they've now removed a bunch of backgrounds - I'm down to 245 approved images.
2587
« on: August 03, 2015, 17:53 »
... so it'ts natural giving it a higher price.
Only if there are no essentially identical images available elsewhere. Lots of the exclusive content on iStock (from real iStock exclusive contributors) is just generic stock with lots of readily available substitutes. There is some stunning imagery that really is different and that would command a higher price, but lots of fruits, veggies and handshakes that are technically exclusive but easily purchased anywhere.
2588
« on: August 03, 2015, 13:47 »
Now it's down to 261 and they've removed a bunch of PNGs - I made some specially for Canva from images shot on white, given that their cutout process clearly wasn't happening. These have sold as well.
What's especially maddening about this is that I did these after they said that's what they wanted to see how they'd sell there. They did sell and now they've told both their customers and me that we're idiots. I should probably stop writing about this because I'm too angry to be constructive. Asshats
2589
« on: August 03, 2015, 11:06 »
Jo Ann, your deleted files were deleted/removed, not moved to the "pending cut-out" section?...
When I said deleted, what I meant was the images previously marked as Accepted, and which had been selling, are now marked as Rejected. I have a few from the first couple of uploads that are pending cutout (before I realized they didn't want isolated on white as a JPEG). Other than wasted time and hurt feelings, the main reason for trying to fathom what they want is to be able to resume uploading. Images are selling and each month is selling more than the previous one - so normally I'd be encouraged and upload more work. But I can't reverse engineer what criteria they're using for the images they are retroactively zapping.
2590
« on: August 03, 2015, 10:15 »
... aren't easily mistaken for isolated (one of the last culls included several images with lots of copy space, like this one)
Canva considers everything with a unicolored background (even if its textured) as isolations...
It's a wall - and a photograph, not a render. It's not a composite either, but a real mirror hanging on a real wall in a real room. It has the shadow of the chain and the mirror as well as the texture of the wall and paint and all the small color variations you'd expect. If this was a Photoshopped single color background with a created shadow it might make sense to treat it as an isolation. And what sort of isolation is this grass, blanket and basket I wonder?
2591
« on: August 02, 2015, 19:01 »
And they've removed another 50 images from my portfolio sometime in the last few days - I'm now down to 306. This latest cull is even more of a headscratcher than all the rest. It's as if they went through my Shutterstock portfolio sorted by sales and got rid of a big chunk of the top 50 images. Meaning, I know it's not quality or commercial value. These have no text, aren't easily mistaken for isolated (one of the last culls included several images with lots of copy space, like this one) And the promised explanation in a contributor newsletter hasn't happened, at least not that I've seen. It's like being dumped over and over again - you'd think I'd be used to rejections having submitted to microstock since 2004, but I guess my skin's still too thin...
2592
« on: August 02, 2015, 14:06 »
When you save your images for upload, are you embedding profile information?
2593
« on: August 02, 2015, 11:42 »
And I didn't get my login details. Thank you iStock, what a service.
I didn't get information either, but I checked the old forums and Lobo had posted that if you ever had a Getty Contributor account, that would be what you could use and there'd be no e-mail coming. I had tried the old Getty account earlier and the login failed, but today I tried the password reset procedure and my old account is now accessible. I read the rules and set up my profile, but the tumbleweeds are rolling through the forums (newest thing is 4 days old and most areas haven't had entries for weeks).
2594
« on: August 01, 2015, 15:27 »
...what do you think of the current state of IS/getty and future prospects. it appears the futzing has stabilized for the moment. (did i really say that?) 
I think that they have one big problem they haven't figured out. 3 credits versus 1 credit for essentially the same content -search for orange slice, woman gym, new home and you can't see any reason that one image is three times the price of another. And they still have the should-have-been-rejected content that came from off site and flooded the collection with rubbish - two examples (no surprise they haven't sold since 2013): http://www.istockphoto.com/photo/close-up-of-orange-slice-25406435http://www.istockphoto.com/photo/juicy-green-apple-25406521There are smaller problems - the site regularly not working well and some really odd choices with the "new" interface versus the "classic"; inspection standards that I hear let just about anything in (when they used to have some of the most exacting standards, at least for technical excellence); no inexpensive sizes for blog or web use any more. Why would you shop at iStock if you were a buyer? You have so many other choices that are a whole lot easier to deal with.
2595
« on: August 01, 2015, 13:45 »
There is some serious revisionist history going on here - iStock's troubles did not come about because of price competition from Shutterstock, IMO
Shutterstock has been around since 2004 and has done nothing but increase its prices over time.
iStock was doing fine raising prices and introducing the Vetta collection (which I was initially very skeptical about) at first. Whether you agreed with every decision the editors made or not, you could see that the more expensive images were not the same as the cheaper ones.
Getty and their two private equity owners started down the road to the current mess when they jacked the prices up significantly, introduced the Agency collection and poured a bunch of old Getty stuff onto iStock - suposedly as "exclusive" even though it wasn't - charging even more (most went in as Agency). Anyone remember the flash picture of the bathroom door? The underexposed fruit slices with black bars down the side and so on?
You can't charge premium prices for content without the buyers understanding the difference between the price tiers. Looking at any search results, any buyer would be hard pressed to figure out why things are priced the way they are.
The reason? The private equity owners wanted out but couldn't given the state of the company and financial markets and so larded Getty with debt to pay themselves a "dividend" of over half a billion dollars.
The business was not able to soak both buyers and contributors to pay these leeches without suffering loss of designers, contributors and bucketloads of goodwill.
Getty/iStock have done this to themselves and Shutterstock has eagerly courted Getty's corporate customers, happily taking advantage of every eff up.
Getty then convinced themselves that the problem was price, and lurched into badly priced subscriptions and even worse one price for all on credit sales - driving away any small design firms they hadn't already lost.
If the problem was price competition, iStock would never have been the leader up until 2010/11 as the other sites were always cheaper. The big slide in iStock has only come since then when its primary competitor, Shutterstock, has only increased prices, not cut them.
2596
« on: July 31, 2015, 00:36 »
...The biggest worry now is the price....
I am not sure that this is the most important thing. I think that finding buyers - having them find your site - is the most important thing when you're selling from your own site versus through an agency. If you price a little on the high side and find by looking at your site statistics that many visitors come, look at a few pages and then leave without buying, you could always run a sale and see if that made a difference. If you start too low, you really have nowhere to go. If no one is visiting your site, it doesn't matter what price you set
2597
« on: July 30, 2015, 13:21 »
2598
« on: July 29, 2015, 15:24 »
I think you should be very specific about the types of images you can realistically keyword.
If the shots are of particular cities or locations, how will you know enough to keyword accurately? Same for plant and bird images, including their location information. Perhaps you were thinking of just studio shots, but even there, what about food shots where it might not always be completely obvious how to describe the meal (local cuisine) or food on the farm shots where you would have to guess at a lot of details.
Keywording isn't a fun task, but for shots other than business handshakes, women eating salad, multi-ethnic smiling business teams and slices of tomato or pepper on white, it's not clear that outsourcing it makes any sense
2599
« on: July 29, 2015, 15:18 »
I don't sell video anywhere, so this is a general comment about comparing price alone being pretty meaningless as a strategy.
1. If you don't compare license terms as well as price, then it's not an apples and apples comparison and thus not really useful. As an example from the photo world, Canva sells an RM license to one of my images for $1 (a low price) but that's per use, so if someone uses it 10 times, it's $10 which might be more expensive than a $5 RF license offered elsewhere.
2. If you don't compare other business terms and conditions, then it's not a valid comparison. Again using a photo example, Alamy allows buyers to download the content, use it, take up to 3 months to report that they used it and then up to 45 days to pay for the usage. They get to pay more (generally) for an RF license than other agencies where you don't get to download until you pay. Shutterstock is another agency offering all sorts of special terms to corporate clients, charging them more for effectively the same usage license.
3. If you don't compare the amount of money you have to commit to get a particular price, it's not a fair comparison either. Agencies offering packs of credits give discounts for large purchases, but the buyer who wants to just get one image license typically pays much higher prices for the same license.
If Dissolve cuts the price of a clip and the contributor removes the "offending" site (or increases the price if it's at an agency where the contributor has that control), will Dissolve increase the price again? Automatically?
This just seems punitive, likely to be highly error prone and pretty labor intensive if you really keep up the monitoring on an ongoing basis of all your competitors' prices.
2600
« on: July 28, 2015, 15:48 »
An iStock contributor (not exclusive for video) who isn't a member here at MSG was talking elsewhere about being really ticked off at what Getty had done with 4K video. The contributor had received e-mail from Getty suggesting to upload 4K video to Getty as it would be on both iStock and Getty.
With the contributor's permission, I'm posting the experience here. I don't do video, so I have no personal experience with this.
A few weeks ago the contributor got an email from Getty stating that Getty was going to start accepting all 4K video from iStock contributors, and would mirror it all on Getty.
Thinking that was amazing news, and reading Getty's suggestion to start uploading as much 4K content as you could shoot to get it soon on both sites, the contributor spent a couple of weeks of intensive uploading to Getty's ESP video portal.
All the 4K content has been posted on iStock, but not on Getty, and on iStock, the super-high-resolution 4K videos have all been sampled down to blurry 1080p.
The contributor went to the new Getty/iStock forums to ask questions. Finally a moderator admits that 4K content is "live" on Getty 360. And that is why contributors can't see it. They are only putting iStock contributor content in the bargain basement, Getty 360.
So instead of getting about $100 per 4K video like a proper Getty contributor, istock (non-exclusive) contributors will get somewhere between pennies and a couple bucks per sale, and can't even view content on Getty.
The email didn't make that clear at all. The contributor's view? "Their big promise to "mirror" the 4K content was a big fat lie. ... More Getty promises that amount to a steaming pile."
Not sure how the deal for exclusives might differ
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