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Messages - MatHayward
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376
« on: March 31, 2022, 18:07 »
I'm lead to understand that there are some people here who frequent this page who are connected with Adobe? If that is the case, do you know if there are any plans to redesign the Adobe submission/keywording page?
Out of all the stock site submission pages I use, it is in my view that Adobe Stock's submission page is one of the most poorly designed. The whole process of having to spend an age re-arranging the keywords in order of popularity - of which you have to scroll up and down the page constantly, is unnecessarily cumbersome and time-consuming.
Whilst Shutterstock have many faults, they have a submission page that enables you to submit images far faster and easier than Adobe's submission page.
Although Mat is a very nice guy, coming here and answering some of our questions, he is being paid by Adobe to give a suitable answer and not more than that. To be fair, if you have a problem then he will ask you to email him directly and he will sort it out. I never know if this ends succesfully, but obviously that is not of our concern anyway. The two times I emailed him I got no reply.
We have had a discussion before about improving things in the contributor portal but the remarks were that things were noted but not so much action or feedback afterwards.
So I really would like to drink a beer with him, but as far as it goes to actually influence Adobe with our remarks over here, I have less expectations. They do as they think is right for their own interest, like all stock companies do, and maybe try to shush things here and there on this forum.
Edit: I hear a lot of corporate speak from Mat. And I would get tired of that if I was him. Not telling what you actually want to hear but conveying the message from the company. But I could be wrong completely off course.
Yikes! If I missed two emails from you, I'm sorry. Please write back again and let me know how I can help. I do find a lot of email in my spam folder so if you don't hear from me, ping me again here. Ahem, sorry....what I meant to say was "As best in class communication is of the highest priority, I would like to encourage buy in and scalability with...." Nope, gotta stop there. "Corporate Speak?" Ouch, you cut me deep on that one.
-Mat
Hi Mat, thanks for the quick reply (this time  ). '
So, not to make this to personal and so you can proof that you, and Adobe, are really listening, can you tell us what Adobe did with the wishlist we gathered here not so long ago?
You are on a roll today SVH! All productive feedback and suggestions are shared with the Product Manager in charge of the contributor portal. There are finite resources allocated to the portal and those resources are allocated based on the want vs. need ratio. -Mat
377
« on: March 31, 2022, 18:01 »
Was wondering id Adobe/Mat can confirm if there will be any Adobe CC bonus codes program this year or not?
Hi, just a quick note to let you know that I've seen this thread. I don't have any information or update to provide you with at this time about a possible 2022 bonus program. When I hear something, I will be sure to let you all know.
Thank you,
Mat Hayward
Not to harras you or anything Mat (and I'll stop, really). But this is what I mean with corporate speak You shush. You don't say that Adobe has not made up it's mind yet if they are not going to do it or if they are. You just leave things lingering but you say it's noted. It is not an answer. It is soothing on behalve of Adobe. And that is corporate speak in my eyes.
Sorry for the confusion, my intent was to let you know that I have seen this thread, but that I don't have an answer to the question to provide. When I do have an answer, I will provide it as I have every year since the bonus program has been in place. I don't want the group to think I'm ignoring this as I know it is important to many. -Mat
378
« on: March 31, 2022, 16:27 »
Was wondering id Adobe/Mat can confirm if there will be any Adobe CC bonus codes program this year or not?
Hi, just a quick note to let you know that I've seen this thread. I don't have any information or update to provide you with at this time about a possible 2022 bonus program. When I hear something, I will be sure to let you all know. Thank you, Mat Hayward
379
« on: March 31, 2022, 16:23 »
I'm lead to understand that there are some people here who frequent this page who are connected with Adobe? If that is the case, do you know if there are any plans to redesign the Adobe submission/keywording page?
Out of all the stock site submission pages I use, it is in my view that Adobe Stock's submission page is one of the most poorly designed. The whole process of having to spend an age re-arranging the keywords in order of popularity - of which you have to scroll up and down the page constantly, is unnecessarily cumbersome and time-consuming.
Whilst Shutterstock have many faults, they have a submission page that enables you to submit images far faster and easier than Adobe's submission page.
Although Mat is a very nice guy, coming here and answering some of our questions, he is being paid by Adobe to give a suitable answer and not more than that. To be fair, if you have a problem then he will ask you to email him directly and he will sort it out. I never know if this ends succesfully, but obviously that is not of our concern anyway. The two times I emailed him I got no reply.
We have had a discussion before about improving things in the contributor portal but the remarks were that things were noted but not so much action or feedback afterwards.
So I really would like to drink a beer with him, but as far as it goes to actually influence Adobe with our remarks over here, I have less expectations. They do as they think is right for their own interest, like all stock companies do, and maybe try to shush things here and there on this forum.
Edit: I hear a lot of corporate speak from Mat. And I would get tired of that if I was him. Not telling what you actually want to hear but conveying the message from the company. But I could be wrong completely off course.
Yikes! If I missed two emails from you, I'm sorry. Please write back again and let me know how I can help. I do find a lot of email in my spam folder so if you don't hear from me, ping me again here. Ahem, sorry....what I meant to say was "As best in class communication is of the highest priority, I would like to encourage buy in and scalability with...." Nope, gotta stop there. "Corporate Speak?" Ouch, you cut me deep on that one. -Mat
380
« on: March 31, 2022, 09:45 »
Thank you Jo Ann and Wilm. I was in fact doing very well in the German market and whenever I tried english keywords it didn't do well at all in the algorithm, because international buyers were more likely to be shown images from their own currency's area. That was changed with Adobe.
Back to the problem: thanks Mat, but right now it has completely changed again. The translation is working again, which is good, but the algorithm was obviously radically changed. For keywords to which I had several images on the first page, I now have none. I think they are tweaking things right now and hope it will become better than it was before.
Again, I can't speak to the algorithm here as I'm not aware of any changes, however I can say that if your content is region specific, such as travel, cuisine or tradition, you should add metadata in the local language assuming you are fluent. If the region is irrelevant to the content and you are fluent in English, then index in English and allow the translator to do its job. If however, you find that you need to use Google translate or are uncertain about your English fluency, you should always index in your primary language. -Mat
381
« on: March 30, 2022, 17:04 »
The algorithm apparently changed a huge deal today, at least for me. My older files from the Fotolia times are keyworded in German, the newer ones in English. Now when I search for something, the translation doesn't work anymore. It means that my older, all times best sellers are not even considered by the search when the buyer uses an English keyword. This wans't the case until yesterday, because I happened to check something and it worked fine. Now even if I sort by downloads, any best seller with thousands of DLs is just not there. Can anybody run some tests and confirm this? Mat from Adobe, can you help please? I really hope something is temporarily wrong and this is not intentional. Thanks.
I have not been made aware of any changes to the system recently. -Mat
382
« on: March 30, 2022, 12:04 »
...
Can anyone defend random order disorganization, and no word weighting? Please? How does that help anyone get more downloads?
- requires editing keyword list for each image submitted, as lightroom, eg, automatically alphabetizes keywords
- any weighting system assumes it can predict buyer intent; but some use generic keywords, others specific - listing a latin name as top 10 wastes a spot for most users, but misses for someone with specific needs
- putting generic terms like forest, mountain in top 10, etc is self-defeating as searches on those individual terms give millions of results, while with 20+ relevant keywords combinations of keywords will give better response
- some images have many different uses
- a tribal village along a river in forested mountains - some will search for specific place, others just want a mountain & river
- mosaic in a mosque needs religious architecture, traditional craft, world religion, Islam in africa/morocco, building,pattern, tiles, abstract design/pattern/background, religious design/pattern/background, islamic arts, moroccan art, north african, mosque art pattern
Calling out that Lightroom displays keywords in alphabetical order, however when you export to Adobe Stock, the original order you added the keywords is retained and applied. This was updated several months ago and is a helpful improvement. -Mat Hayward
383
« on: March 29, 2022, 17:48 »
My personal philosophy is to use as many RELEVANT keywords as I can think of. Where we may differ is how I define the term relevant. The word needs to directly apply to the asset being indexed. When you get too abstract is where you can do more harm than good. At Adobe Stock, as most of you know by now, the first 10 keywords you list have the dominant share of impact in search placement. With keywords 11-49, the impact is negligible. The advice we always give is that 15-25 keywords is typically considered the sweet spot. Mosts assets can be described with 25 words or less, but some assets are far more complex and require more. If you can come up with 49 relevant keywords to describe your content, I don't see any harm in doing so. If however, you are stretching the imagination to come up with words that are iffy in the relevance department, you could be hurting yourself. If, for example you have a picture of a banana and you add the keyword apple, you aren't going to trick a customer into buying the photo if they are looking for an apple photo. If your banana shot appears in search, the customer won't click it so the system will assume this is not a sellable image and will push it a bit deeper into search results. The more that happens, the deeper into the later pages of search the image goes, the likelihood of sales happening from people actually looking for images of bananas diminishes.
You can't list more than 49 keywords at Adobe Stock. If you upload an image with 60 keywords embedded, the system cuts it off at 49 and the remaining 11 keywords are simply removed without notification. This is not ideal for anyone so you must be disciplined in that regard.
As far as the question about the title goes, you can list up to 200 characters in the title but we generally say the sweet spot is around 70. Again, no need to be overly strict about this, just use common sense and write out an accurate, descriptive title that reads like a sentence. If an image was captured of me at this exact moment in time I would title the photo "Middle aged bald man with beard typing on laptop computer keyboard." I would then be sure to include the words "bald, man, beard, typing, laptop, computer, keyboard" in my top ten keywords. Words that are listed in the title AND the top ten keywords are supercharged in search.
Everything else beyond that is gravy.
-Mat Hayward
384
« on: March 25, 2022, 20:29 »
Duly noted. We are aware there is a lot of opportunity for improvement in the portal. I don't have any updates or eta's to share with you however. Thank you for the feedback, it does get seen.
-Mat
385
« on: March 23, 2022, 18:28 »
I am surprised that Adobe doesn't remove that type of metadata from the file.
Makes me want to mark everything 5 stars before I upload?
I can't think of any reason to do this from a stock contributor perspective. -Mat
386
« on: March 21, 2022, 18:12 »
Times a topic, which one moves me for a long time.
If you look at landscape pictures for example, the bestsellers are completely oversaturated by the colors and partly overworked beyond recognition - but they are bestsellers.
I noticed this particularly blatantly during my last shoot. I personally don't like the bestsellers, but they seem to sell.
How do you deal with it. Do you all turn your color saturation knob all the way up for better sales chances?
Ok, my shots and the competition bestsellers:
https://stock.adobe.com/de/search?load_type=search&is_recent_search=&search_type=usertyped&k=dinant+belgium&native_visual_search=&similar_content_id=&asset_id=217426858
In my opinion, less is more when it comes to post processing. At least for Adobe Stock, I recommend you submit the clean, sharp, color version of your file. This gives customers the most flexibility to enhance the image in a way that matches their project exactly. If you get too funky in post, you are severely limiting your potential customer base. I have discussed this extensively with our moderation team and when I asked what was the most common reason for rejection, there was exactly zero hesitation before I received the answer "oversaturation." Again, less is more. I use the vibrance slider almost exclusively in LRC and almost never the saturation slider for this reason. I do like to replace the sky from time to time, but as noted here, it should look like it belongs. -Mat Hayward
387
« on: March 15, 2022, 20:42 »
So, the weirdest thing happened today: I looked at my sales and noticed that I had one where I did not recognise the preview picture at all. So I clicked on it, and it shows a photo of some Greek (?) ruins.
So, apparently I have sold this photo. Problem is: I have not taken it. Never seen it before in my life. I don't even have ANY photos in my whole account, I only do vectors / illustrations. The file description fits the vector that, up to now, had been there.
Does anyone have experience with this sort of bug? Does it resolve itself or should I contact someone at Adobe? Maybe Mat sees this and has an idea?
Nope, that's a new one for me. Send me an email with the image ID number, a screen shot of your activity stats showing the sale, and your Adobe ID and I'll check it out. Email [email protected]Thanks, Mat
388
« on: March 09, 2022, 12:45 »
English is not my mother language but my question was clear, I think.
I see the description.
I just do not understand what 16-500 or 40-500 mean.
Therefore, I wil have to repeat.
Can someone please tell me what will I earn per video in the above cases?
I do not want a link reference, I see it.
Under this range, 16-500 or 40-500, what do I earn per sinlge video?
As listed in the chart I've linked above, credit packs ranging from 16-500 pay out for HD videos on a scale from $22.40 - $28.00. Royalties on 4K clips purchsed with credits bought in packs ranging from 40-500 are from $56 - $70. Thank you, Mat Hayward
389
« on: March 09, 2022, 12:18 »
Masybe I was reading the new earnings breakdown fast and my brain froze.
What do I earn per video in this case?
HD - 16-500 CREDIT PACK OR ON-DEMAND
4K - SUBSCRIPTION, 40-500 CREDIT PACK OR ON-DEMAND
The earnings per download are broken down by subscription plans in the royalties page linked here: https://contributor.stock.adobe.com/en/royalties-Mat Hayward
390
« on: March 09, 2022, 11:33 »
Therefore, if I do the math correctly,
if a customer buys a credit pack for up to 500 video downloads,
I earn
$.0.056 for HD, or
$0.14 for 4K.
Do I shoot in 4K using an expensive camera with custom profiles, color correct, denoise, export in 4K ProRes for that amount?
On a personal note, it's more viable to only upload photos for a minimum of 0.33.
Unless photos sales also take the road to the subscription plan.
Even if someone buys a sinlge clip, that's $2.80 - $5.60 per clip now.
I suppose if one wants to keep on uploading videos, he just sends his content as is.
Shaken, uncorrected at H.264.
Since it's a game of numbers, some wil be rejected, some will be accepted.
That is what these prices lead us to do.
Treat them accordigly, low care for the low price they wil deserve.
To clarify, the number of available downloads for videos is not the same as it is for photos in these subscription plans. Please refer to the royatly details page I shared in the other active thread on this topic for specific information on possible royalties through subscription plans currently available: https://contributor.stock.adobe.com/en/royaltiesThank you, Mat Hayward
391
« on: March 09, 2022, 11:11 »
Hi Everyone, If you have submitted video content to Adobe Stock, you will be receiving an email today announcing that HD video clips will be available to license as part of Adobe Stock subscriptions. I wanted you to hear it from me first here. On a rolling basis, starting today, HD video clips will be available to license through Adobe Stock subscriptions (25 credits per month or larger). The royalty rate will remain at 35% of the price paid per download. 4K clips will be included in the subscriptions (25 credits per month or larger) at a 20% discount, which is equivalent to our credit pack discount. You can see detailed information on potential royalties here: https://contributor.stock.adobe.com/en/royalties Let me know if you have any questions, I will be around all day though please know that I'm traveling tomorrow (Thursday) through Monday so my response time during this date range will almost definitely be delayed. Thanks in advance for your patience. All the best, Mat Hayward
392
« on: March 08, 2022, 15:49 »
It gets even weirder.
After clicking some uploaded images that Adobe converts my keywords to the AI guesses, I know that if I submit these, the keywords will be wrong.
After recording a screen grab video for Mat to show the disappearance of my keywords, and the disappearance of the AI keywords when clicking illustrative editorial, I left the test image in the "New" folder. After shutting down the Adobe web page, and re-opening it some hours later, the image in the "New" folder that had all the keywords erased, showed all my original keywords! And the keywords were stable to clicking anywhere. Clearly, if I submit this, the keywords will be correct on the site.
I may have to let newly uploaded images "mature" before annotating.
Bizarre.
Seems safe to assume that I fixed it then right? I'm glad this corrected itself, I don't know what was triggering this experience for you. I haven't fielded any similar reports from other contributors and I was unable to reproduce the behavior on my end. If the problem persists, you know where to find me. Don't hesitate to reach out. -Mat Hayward
393
« on: March 07, 2022, 11:00 »
Any developments on that Mat? I assume to got my image and found Adobe ignores my keywords on upload, but not my Title.
Hi Reimar, I just sent you an email, but since this is being discussed here too, I wanted to provide you with an update. I tested the image example you sent me and the Adobe Stock contributor portal read the embedded keywords exactly as expected. Suggestion is to try resubmitting as a standalone file using an alternative browser of SFTP to see if you get a different result. Good luck! Mat Hayward
394
« on: March 01, 2022, 19:14 »
If the keyword isn't in the photo you aren't permitted to use it. I had this discussion with Matt. Perhaps it was removed because it wasn't deemed - "in the photo"
You don't understand the issue. ALL keywords attached to the image file are removed by AS on upload. They are replaced by guesses using AI. The made up keywords are mostly wrong and of no help. For each image, they need to be deleted and the proper keywords pasted in. AS has struggled with this for some years.
To clarify, auto-keywords are only generated if you upload an image with no keywords previously embedded in the metadata. If you attach keywords to your file before you upload, you will not see the auto-keywords, only your embedded keywords will appear in the UI.
-Mat
That is the problem. That is how it's supposed to work. From time to time, I see a set of a dozen or more images uploaded with about half going through as if they had NO keywords. All images were prepared identically. The attached keywords of all my images upload fine at SS and Alamy. Like all sporadic problems, this one appears to be difficult for AS to fix. This has happened to me a year or so ago, and still happens from time to time. I haven't been uploading as much lately because I'm mostly a travel photographer grounded by COVID.
Send me one of those examples to take a look. Email [email protected]Thanks, Mat
395
« on: March 01, 2022, 17:33 »
If the keyword isn't in the photo you aren't permitted to use it. I had this discussion with Matt. Perhaps it was removed because it wasn't deemed - "in the photo"
You don't understand the issue. ALL keywords attached to the image file are removed by AS on upload. They are replaced by guesses using AI. The made up keywords are mostly wrong and of no help. For each image, they need to be deleted and the proper keywords pasted in. AS has struggled with this for some years.
To clarify, auto-keywords are only generated if you upload an image with no keywords previously embedded in the metadata. If you attach keywords to your file before you upload, you will not see the auto-keywords, only your embedded keywords will appear in the UI. -Mat
396
« on: February 21, 2022, 10:41 »
I qualify for Creative Cloud All Apps (already activated), but why am I still being billed for Adobe Illustrator and Photoshop (24EUR + 12EUR)? Does anyone have this problem? 
Qualified for, is not the same as having canceled previous subscriptions and redeemed the new code. If you have active Creative Cloud subscriptions that are not exactly the same as the bonus subscription you earned, then your existing active subscriptions will run in tandem with the new one. You need to cancel the existing subscriptions and activate the All Apps code if what you are already running is not the All Apps subscriptions. Here is some additional information you may find useful: https://helpx.adobe.com/stock/contributor/help/how-to-redeem-creative-cloud-bonus-code.html-Mat Hayward
397
« on: February 08, 2022, 17:10 »
iStock/Getty just updated their model releases. They no longer require a "witness".
Will Adobe accept these releaeses?
Yes, we will accept the release. If the model is 18 years old, or older, we no longer require a witness on the release at Adobe Stock. Thanks, Mat Hayward
398
« on: February 08, 2022, 12:45 »
Thanks a lot, can I install on my desktop and laptop or only on one computer?
In general, only two systems and both must be run by only you and only one at a time.
I don't know how that would work for a couple or any similar living arrangement, but the idea is, you can't run a business and share the software. There are probably exceptions.
In the past when I had multiple computers, if I added a new laptop, for example, then I'd have to deactivate the license on the old laptop. As that works out, not creative cloud licenses for Elements, as I upgrade and buy a new version, the old one stays on the older two computers. One laptop, old desktop run version 7, newer laptop and another, have version 10, and the newest laptop and computer are on Elements 2020.
Anyway, CC is supposed to limit a license to two computer, only one running at a time. For more you can activate and deactivate systems, which does not mean you have to uninstall and re-install. Just deactivate.
https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
I am not an Adobe expert, but from my own experience it works a little different than you described.
For reference, I do have the photography plan (Lightroom and Photoshop), don't know if it works the same for the other apps.
I have the software installed on three computers, two desktops (mine and my wife's) plus one laptop, (and I am sure more would be possible) and I can run it on any two in parallel.
If I want to run it on the third one, I first have to deactivate one of the other two (which you can easily do via your Adobe account on the Adobe website, so no need to have physical access to the machine you deactivate it on).
Yes, this is correct. -Mat
399
« on: February 08, 2022, 12:44 »
Maybe someone of you can help me to understand how the calculation of sales works when you just got to >1000 downloads level.
Since the beginning of February I have reached 1000 downloads and since then the percentage on small sales has also increased from 0.33 to 0.36.
- for some larger sales it is now 1.06 (instead of 0.99 before), for other sales it is still 0.99?
- today an extended license came in, which was charged with 26,40 like the 0,33 rate. Shouldn't this license with the >1000 downloads account bring 28.80 (26.40 / 0.33 * 0.36)?
Or have I overlooked something here?
Thank you, Michael
Translated with www.DeepL.com/Translator (free version)
The rate for image downloads is 33% of the price paid by the customer. The price paid varies based on the plan the customer is on. For the Extended license you referenced, a common price paid is $79.99 which results in the $26.40 royalty you saw recently. The .36 royalty you referenced is the minimum payment amount for large subscription packages. If the price per download on these subscriptions results in a royalty less than .36 in your case, then the minimum kicks into play instead of the 33% rate. More information about royalty rates can be found here: https://helpx.adobe.com/stock/contributor/help/royalty-details.html-Mat Hayward
400
« on: February 02, 2022, 15:33 »
I feel a bit of a luddite asking this, but I've been very comfortable using Photoshop CC2015 for so many years, I wonder if I need to update. Can I leave the CC 2015 on my desktop and try the cloud version of Photoshop at the same time?
Thanks
I'm reluctant to confirm definitively the answer to this question since I am not on the Photoshop team or the Creative Cloud team. I am inclined to say that yes, it would be fine for you to do this but I recommend you reach out to customer service via Adobe.com first to confirm it for sure. That said, I was using CS2 for years and years and thought I had everything I needed. When I upgraded to the latest and greatest version of Photoshop I realized how much I was missing. With CC, you get the most up to date version available. Neural filters, sky replacement are just two huge (and super fun) tools you are missing out on right now. I am still using some of the same actions I created with CS2, but there are so many other features available to me, I couldn't imagine ever reverting back to a specific version. -Mat
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