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Messages - pet_chia

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51
iStockPhoto.com / Re: Istock F5 epic fail
« on: December 15, 2010, 15:35 »
Thanks for that.  But even when they aren't churning up their servers with updates it takes at least an extra day or two after file approval for it to appear in searches, no?

52
iStockPhoto.com / Re: Istock F5 epic fail
« on: December 15, 2010, 15:10 »
Another fiasco of which I am reminded as I race to upload some holiday pix and get them in front of customers' eyes in time for Christmas ... it takes several days for them to show up in searches, or even to show up in the private lightboxes to which they were added.  I know they've got millions of files and thousands of keywords to index, but what did they implement their DB with, freaking BASIC on Commodore 64's?

If Google was to buy IS that's a bug that would be fixed, pronto.  The proof: I just searched at google for [site:istockphoto.com <my keywords>] and they already found - as the 4th item in the text results - an image that I uploaded a few days ago and which is still not indexed at IS.

I wish they would fix this, but I'm not sure that they even recognize it as a bug which is hampering their sales and profits.  If seasonal images are not promptly indexed and made available for sales in time, then they are stuck storing them on their servers for almost a whole year before they will generate any revenue.

53
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 14, 2010, 15:53 »
... he just added to it by pulling the old buyer/contributor/worthlessness card out of his sleeve ...

Methinks that you'd better listen to the buyer+contributor criticisms, when they are offered.  Since he/she has more skin in the game, a buyer/contributor is more likely to care about the company and is more likely to offer constructive criticism or advice.

Someone who's ONLY a buyer is a lot less likely to care enough to spend time trying to correct the problems.  I don't bother telling anyone at Walmart if I find that their little kitchen gadgets or pet supplies or whatever are not what I wanted, I just walk out and go to another store.

Imagine if at a Walmart employee meeting, one of the workers says that she thinks the displays of Christmas ornaments are messy and disorganized, and really confusing to the customers, for example she tried to buy a lighted reindeer and couldn't find one at a good price so she went down the road to get one at Home Depot.  Would the manager roll his eyes and explain to the others, well, never mind, because you see she's disingenuous, she's not only a customer but she's an EMPLOYEE TOO.

54
... I don't disagree that most governments have some corruption, but I think for the sort of facts you're posting you need some references (and I mean statistics, studies, etc back up by some scientific plan, not an article from FoxNews) ...

An article from Fox News, LOL.  I never watch it.  I'm going to go out on a limb and say that probably if you watched Fox News for a little while, and then compared their opinions to other networks, you would conclude that all of these networks are pro-(big)-government, and they only disagree on which areas should have Big Government and which areas should have Really Really Big Government.

Here is the case against government, it rests on logic and not on statistics.

A government is by definition a group of people who claim a monopoly on the use of violence in a particular geographic region.  Violence is the beginning and end of government power (if you don't believe it then try subtracting from your tax payment the money which you feel is being wasted or stolen, and wait to see what happens).  Yet, governments claim that this violence is necessary for them to perform beneficial acts of charity and cooperative "public works".  That is a logical impossibility - governments are saying, "Let us help you ... or we'll kill you."  That is not charity, it is brigandage.

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... I've heard all too many times about the long lines and people dying because they can't get a surgery, but very little in terms of proper numbers. I can definitely understand how overhead goes up due to strong unions, misuse of money and so on. But to go from that to saying that all these systems will collapse, especially without numbers, might be overdoing it.  And this of course is a completely different discussion from the one that decides just who is allowed to have medical access in each system ...

With the possible exception of Norway, Alberta and a handful of oil sheikdoms who can (for now) afford to pay for exorbitant social welfare programs, there is NO country right now that I am aware of who provides welfare, medicare, government pensions, etc. and who can balance their budget.  None of 'em.  Go google it if you want, I think you'll find that all of these countries are facing not only budget problems right now, but are also facing more and more severe problems in the next few decades because of demographic problems.  They will have many, many more old people who expect receive pensions and free medical care than they will have young, working people who could be taxed to support the old people.  Whatever savings that older people might have put away are being severely eroded through monetary inflation (printing money) so it's hard to see how any of this is going to end well.  Laughably, what the EU considered to be a "good" amount of unbalanced budget was to borrow "only" an extra 3 percent per year of the value of the entire production of the country.  Even that is digging a hole then pulling down the walls down on yourself (and your children and grandchildren) but many of the countries, especially the benighted PIIGS, simply lied about their deficits and were allowed to participate in the Euro welfare scam anyways.

Any system that gives away "free" stuff will end in the same way.  When the cost of something (to the consumer) approaches zero, the demand approaches infinity.  Stated another way, there is no such thing as a free lunch (unless you steal it).

What happened was this - the politicians who created these social welfare programs did not give a cr_ap whether they would be sustainable for 20, 50 or 100 years.  Being politicians, they sought to grab power only in the next election.  That is the only horizon that matters to any politician.  Every "social program" is in fact a pyramid scheme.  The neatest example I can think of is a little old gal called Ida May Fuller, the first ever recipient of US Social Security.
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By the time of her death, Fuller had collected $22,888.92 from Social Security monthly benefits, compared to her contributions of $24.75 to the system.

Nice little scam!  And she didn't finish collecting the free money until around 40 years after the politicians who created SS won their election in 1936.  Did they care?  Why would they?  Not a single one of them will still be alive when SS collapses in a cesspool of unfunded liabilities in a decade or two from now.

If you dig a bit into the origins and future of every other social welfare program - such as Canada's Biggest Sacred Cow (medicare) you will find the same, scummy, political opportunism and the same, hopeless financial dead-end.  That is why I say that government welfare programs are not just a little bit corrupt and inefficient, but they are inherently corrupt.  It is an irrational fantasy to believe that politicians can create or sustain wealth in a country by collecting money under threat of violence and redistributing it to their political supporters so that they can win the next election.

55
iStockPhoto.com / Re: istockphoto down for maintenance
« on: December 13, 2010, 10:15 »
I am hesitant to do this but ... it's time to call a spade a spade.  IStock has "Canadian-itis", a disease borne of the combination of an entrepreneurial inferiority complex and a climate of government protectionism and socialism.  One of the symptoms of Canadian-itis is that many businesses think that half-working IT is "good enough" (for g_d knows what reason).

I just visited another very large, important Canadian-based retailer.  I don't want to embarrass them so I'll refer to them as "Staples.ca".  I ordered something from them to be delivered to the store before xmas.  They never sent an email acknowledgment, the store never heard of the order and had no way of using the order# to look it up, and the company's main page was broken for at least an hour this morning.  Probably too many customers trying to find out what the f___ happened to their order.  So I put in another order from amazon.ca.

Canadians are not actually naive (I'm speaking as a Canadian) but they have a naive business culture.  It's probably nowhere near the worst in the developed world (I've heard stories about major Scandinavian companies where IT people won't even stay after 4pm to do server maintenance) ... but it suffers from comparison to the USA where business acumen seems to be bred in the bone.

One more brief anecdote ... long ago I was working at a Canadian IT company's HQ.  They offered an IT product line for which the sales pitch was, "With our products you can build a better IT system for your company than if you use American Leading Brand X".  The only trouble was, the Canadian products didn't seem to work very well, and the local engineering staff (who designed the entire product line) didn't seem to be interested in helping their own IT department to get the stuff running on their own internal IT network at HQ.  So the IT guys had no choice but to buy and deploy internally the Brand X product.  The management seemed to have no shame and no embarrassment about it.  Nobody ever went to the engineering staff and said, "Get this (*&#$ working or YOU'RE FIRED."  So the company (despite many, many million$$$ in government loans and subsidies) had stagnant sales and earnings, half the engineering staff quit and went to work for Brand X when they opened a branch office just down the road, and the Canadian company was sold for a relative pittance to a foreign company.  Just saying.

56
I am a canadian living in the US as a student. Canadian taxes are skyhigh compared to here. Most people I know in Canada and with whom I've at least mentioned finances are quite content to pay their taxes, even those taxed at 50%.

I am really curious why (some?) people are sooo eager to not pay taxes here in the US. In my mind, the equation was very simple, more taxes = more social programs, infrastructure, etc. (of course, assuming no excess of corruption)
...

Excess of corruption?  All of these social programs are inherently corrupt.  The famous Canadian health system (using Ontario as an example) has maybe 80% of its funding skimmed out of the system by bureaucratic "overhead" which is about what you would expect of any government monopoly.  I have some inside knowledge of this because of a friend inside the system who had access to a confidential audit.  And the system is corrupt.  You won't read much about this in the papers or see it on TV but when it comes to getting jumped up in the queue for hard-to-get medical services (like MRIs) there a lot of favoritism, bribes and extortion going on.  Not out-and-out cash bribes AFAIK, but more like people getting bumped up in the queue if they are a crony of a politician, or getting an immediate upgrade to their hospital care if they threaten a politician that they will complain to the press and expose the crappiness of the system.  That's for medical care.  For the awarding and paying out of government contracts, I'm sorry to tell you that there is a lot of blatant corruption going on, as in envelopes of cash changing hands.  A little bit of this came out over the sponsorship scandal, but some ex-government employees told me some stories indicating that sponsor-gate was not the exception to how government contracting works, but the norm.

I believe that there is not a single province in Canada which can balance its budget right now (with the possible exception of Alberta) and the federal government is running an all-time-record deficit.  The money is disappearing into the pockets of the politicians, their cronies who have government contracts, and the unionized bureaucrats.  Meanwhile, the infrastructure is crumbling.  The highways and major roads of Ontario are so full of cracks and potholes, you'd think you were in a third-world country.  In Quebec the highway bridges have been literally collapsing because of lack of maintenance.

Government monopolies don't work - that's why in Canada the health care is rationed and people are dying on waiting lists for operations, and in North Korea the food is rationed and people die of malnutrition.  The reason why monopolies don't work is that the people who run the monopolies have no competition and therefore can abuse the system and make it as expensive as they want, and they will not lose their "customers".

This system, the one in North America, Europe, Japan and Australia is probably not going to last much longer.  Foreigners are not going to keep lending money to these governments forever, so that they can skim all the cream off the top and then offer crappy "social services" to the sheep.  The tax base is already crumbling because all kinds of businesses, big and small, are being pinched because their customers are getting poorer and taxes and regulations are getting more onerous (see 1099).

You can do what you want with your own money, but I don't think that it will help anyone (least of all yourself) if you pay any more into this mess than you have to.

57
iStockPhoto.com / Re: Vetta Sale at iStock
« on: December 07, 2010, 12:58 »
Um, Woo------- yay?   ::)

 :D

"The Woo-Yays have turned into Noo-Ways"  LOL

Other than that I have no opinion.  I have not enough confidence yet to even nominate one of my files for Vetta.  If you take one of your bestsellers and put it into Vetta, is that not a way of telling your customers, "Thanks for your support in buying my image.  The price is now going up 10 times." (or whatever the price is)

This is perhaps why there are images in Vetta which have non-Vetta lookalikes - the contributors are hedging their bets by allowing customers to still find (more or less) the same content, if sufficiently diligent, in the sale bin at the back of the store.  Such as that example posted last week, of "anonymous businessmen's legs under a table" available in both sepia and blue-light versions.

58
I noticed that these two figures on the user_view.php page do not go up in sync, but when there is a sale the "account balance" is incremented first, and "total earnings" goes up some time later.  Sometimes it seems to be shortly afterward, sometimes it takes a day or more.

Does anyone know (or care) what the algorithm is for this?  I wouldn't mind but I haven't had a sale for a while (the "account balance" hasn't budged since yesterday morning) and neither has the "total earnings" moved, not even to reflect the sales from yesterday morning.

When web site updates appear to be so irregular and mysterious it makes me wonder what the heck is going on - if it's really a computer program (which you would expect to perform updates on a highly regular schedule, if not immediately) or if it's just some person randomly deciding when to click on a "compute totals" button.  Or is it a computer program which happens to crash frequently and must be manually restarted?

59
iStockPhoto.com / Re: The Stockys Another Fiasco?
« on: December 01, 2010, 16:58 »
I noticed there was a close up of a vintage car...looks to be a 57 Chevy....under the Artistic vision top 20. It is a really good shot, but I wonder how that got in there since no car shots are allowed without property release. Has anyone dug through these to see if the top 20 in each catagory are all agency or vetta and only by exclusives?
Evidently around half the people associated with IS believe that is the case, and the other half think that pictures of classic vehicles are fine.  That's my approximate acceptance rate for those type of photos   ::)

60
iStockPhoto.com / Re: Here we go again!
« on: November 23, 2010, 23:28 »
...
No idea what Canadian tax whistle blowing pays :-)

Probably, a kick in the pants.  The witness protection part would be a bus ticket to Flin Flon, Manitoba.

61
One funny rejection I got was when you zoomed in 300% to see a computer keyboard (at an extreme angle) you couldn't see the Microsoft logo on the Windows key, but from its position on the keyboard you could infer that those slightly visible, blurry, gray lines "must be" the logo.  Easy to remove, once they pointed it out to me, but I never would have found it otherwise.

In one series (of a completely unrelated subject) I removed the actual logos from the various places where they were found on the object, but because the object as a whole was identifiable, ONE of the shots was rejected, the others were accepted.  And there were other shots already in the database which were similar, and which used the company name to identify the product in the title, description and even in the keywords (they used an homonym for the company or product name).  It wasn't an Apple (computer) product, but it was as if they used "apple" as a keyword for a picture of a Mac or iPod.

62
iStockPhoto.com / Re: Here we go again!
« on: November 23, 2010, 20:24 »
If you have any other photography income, e.g. RM, wedding, portrait, etc. you're OK ... but if exclusive at IS is all you sell then maybe you're vulnerable.

I heard of someone who was an IT contractor for several years for just one company, and then WHAM they got nailed.  At another big hi-tech company that I heard of, a contractor actually SUED the company to try get retroactive benefits.  All the jerk did was get himself a huge bill for expenses he had previously deducted which were no longer considered eligible, another huge bill for employee payroll deductions (SS or whatever), he gave the company a massive headache (because the gummint found hundreds of contractors in the same position), and spoiled things for a lot of other contractors.  After that fiasco, this large company refused to hire ANY contractor for more than 42 consecutive weeks, lest the taxman come and wallop them upside the head (again).

This is all the government's fault, with their swinish taxes and labyrinthine rules, but you have to be practical about trying to keep them out of your hair.

63
iStockPhoto.com / Re: Here we go again!
« on: November 23, 2010, 16:43 »
Other than the occasional anomaly, I agree that the reviews are mostly fair.  The only thing that disturbs me is that some entire classes of photos are mostly rejected (such as outdoor shots in natural light and very usable isolations which they deem to be not "perfect").

Those who are exclusive must either stop shooting those kind of shots, keep shooting them and just swallow the loss of time, etc. if they are rejected, or else do something tricky such as transfer copyright to another individual or entity so that they can be sold elsewhere.

That is why exclusivity should be "per shoot" and not "per artist".  Nobody should care if an artist has exclusive model shots at agency 'A' and exclusive travel/tourism shots at agency 'B'.  All the shots are exclusive, which is all that (some of) the customers would care about.

IS might want to also watch out for the tax authorities coming to gun for them, if it decides that IS exclusivity has made thousands of photographers "de facto" employees.  At least for the Canadian residents who contribute to IS.  It's a nightmare scenario, but IS could potentially get a HUGE bill for years' worth of payroll deductions which they did not make on "behalf" of "their employees".  (I'm using sarcasm-quotes because IMHO this would be a sick joke, but governments desperate to scare up more revenue will stop at nothing ... look at the 1099 fiasco)

64
iStockPhoto.com / Re: Here we go again!
« on: November 23, 2010, 09:57 »
Photo looks good.  Anyone who has used a camera before should be able to see at a glance that the highlights are not in the places they would be if you had used on-camera flash.  I would scout it, and include an on-camera-flash version of the photo (if possible) to show how absurd the rejection was.

I assume that having too many rejections overturned by scout results in some kind of downgrade or dismissal of reviewers?  Or at least they should feel chastened ...

Since approximately September at IS they seem to have practically no interest in accepting anything other than plain, ordinary, front-lighted, studio-softbox shots.  From non-exclusives anyways.  (Based on what I have been submitting, and not based on any kind of analysis of other people's portfolios or on "newest images" searches)

66
That's a pretty amusing article. So is a law that they can't possibly enforce really a law? ...

It's a law, in the sense that while it may not collect any significant revenue, it will mean that whenever someone angers them, for example by being an outspoken critic of the government (or for any other reason), they can audit them and screw them over with fines and imprisonment.

When you have a legal and tax code consisting of several tens of thousands of pages, to which legislators add thousands more pages every year, then the effect is that EVERYONE is technically a criminal and tax evader, and ANYONE can be prosecuted on a whim.  Plus there are governmental organizations which work outside of any legal framework, who can fine and imprison practically anyone they want, at their own discretion.  The FTC is such an organization.  If they suspect that people have been illegally "conspiring to form a cartel" (for example by discussing selling and pricing strategies on a forum such as this) they can swing into action and even if they don't win their case, they can easily bankrupt any individual or small to medium sized company they want to with legal bills.  Sic semper tyrannis (thus always with tyrants).

67
So do these solutions actually solve anything or does it just make it harder for people that actually do pay their taxes.  ???

What solutions do you mean?  Paypal sending 1099s?  If that's what you mean, I don't see how that benefits anyone.  I talked to my accountant and she said it's going to be a real PITA to sort out the money on the paypal 1099 along with the SAME money on 1099s from DT, FT, BigStock, SS, etc.

This is one area where the Istock exclusive folks have it a lot easier, I think. 

Most forms of regulation are created so that big companies can shut down smaller competitors.  A big company already has a big bureaucracy on the payroll and a lot of automated systems.  Therefore cost to a large company of complying with new, enhanced regulations is much less, as a percentage of their revenues, than the cost to a small company.  That is why whenever some new, onerous and small-business-killing government regulation comes down the pipe you will find that it was preceded by an army of corporate lobbyists greasing palms in the legislature and a battalion of shills in the media claiming that the public will be better served.  The government is always happy to go along with the push for more regulation because it means more power for them and more patronage jobs and porkbarrel contracts to distribute to their political supporters.

In this case if I understand it correctly, the 1099 was slipped into the Obamacare bill, which was basically a kind of early Christmas present for large health insurance companies, big pharmaceutical companies, etc. who want the entire country to be forced to buy their services at price levels set by the government so that their profits are guaranteed.  Especially the young and healthy people who now work independently or for small companies, who do not currently have health insurance, drug plans, etc. and who don't want it.  The 1099 forms, besides being an administrative burden that hurts small companies disproportionately, are also a way of trying to flush out these people wherever they are working, and force them to "get with the plan", i.e. fork over the dough, and when their dough runs out, go work as a drone at some huge company (become exclusive in other words) or get government welfare.

Just saying!   :'(

68
iStockPhoto.com / Re: How do you keep motivated?
« on: November 16, 2010, 15:33 »
I find that long delays in inspections will discourage me as much as periods with no sales (which usually happens every weekend anyways).  I frequently doubt myself, and slow down the rate of processing and uploading files, telling myself, "Let's just wait a bit to see if these are going to fly, eh?"

But it's not the agency's fault, it's a matter of personal confidence and determination.

69
General Stock Discussion / Re: Isolations and more isolations!
« on: November 12, 2010, 15:27 »
I've quit doing isolations (cut out in PS), as most of the ones I did recently were rejected by IS.  After many days of work isolating them.

So I say, to heck with it - if customers want a large object photographed "en scene" to be cut out and isolated they can darn well do it themselves.  That is, if anyone can get the objects they want past the inspectors, photographed in available light, without "flat dull lighting" rejections (if unenhanced) or "overprocessed" (if even slightly enhanced).

70
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 12, 2010, 15:22 »
...
If the money doesn't find its way back to contributors until after December 31st, perhaps that helps their books - a no-interest no-consent loan as it were.
...
Losing the plot on tracking and payment of contributor earnings is a very worrying thing.

In theory, the amount they owe to contributors is recorded as a liability and their books are no better than if they had paid up already.  If they owe the money but are not counting it as a liability then this is the kind of thing that eventually trips companies up.  Sooner or later they can't (legally) hide the weakness on their books and in this situation companies can have a hard, painful landing.  In my experience, companies sometimes play these games and let the crap pile up off-balance sheet, and they're waiting for something big to happen in which they can finally reckon in all the junk without it being noticed by shareholders and analysts.  Such as a blowout quarter, an abominably bad quarter, or a takeover.

71
iStockPhoto.com / Re: Fast vectors inspections
« on: November 10, 2010, 15:53 »
...

I'm not a vector person, so I'm looking at this more from an overall state of Istock view, but it seems a bit desperate for Istock to contact individual contributors asking for their content.  (Not a comment at all on your work Eireann!)  Sounds like submission volume is seriously down and somebody at Istock is concerned.

Sounds like great news, if it means that the unhappiness and boycotting by some artists is getting through to them.

72
My last few DLs are: S,S,XS,M,XL,L,XS,XS,M,XS,XS,M,XS,XS,M,XXL

That's about my norm.  I do have periods when it seems like there are nothing but .28 to .30 XS downloads so I can definitely sympathize.

73
General Stock Discussion / Re: In defense of the corporate pigs
« on: November 10, 2010, 10:35 »
I wouldn't presume to tell anyone what to do or think, but I support the assertion that capitalism works.

By "capitalism" I mean a completely free market.  Nobody can "corner the marker" in a free market (without government intervention) because of competition.  Any company which abuses its suppliers and customers will lose them to another company that treats people with more fairness and respect.  The only antidote against inordinate corporate or individual greed is competition and freedom of choice.

Government intervention to make the markets "fair" is a losing proposition.  Because those in government have exactly the same tendency towards greed and self interest as anyone working in the private sector, the tremendous power of the government is prone to tremendous abuse.  That is why government regulation while allegedly aimed at improving the lives of the general public nearly always has the secret purpose of helping large, established corporations to shut down competition from smaller, nimbler and less greedy companies and individuals.

A classic example of harmful government intervention is the minimum wage.  Large companies like Walmart lobby the government hard to raise the rate and to impose other "standards" on corporations.  Instead of being intended to help the public, these have the (intended) effect of shutting down small, Mom and Pop businesses which have low wages and benefits, but which compete effectively with big companies because of their location, personal service and low cost structure.  Minimum wages actually hurt the people that the government claims it is trying to help, because it makes it more expensive for companies to hire young and inexperienced workers.  The law of supply and demand means that as the cost for labor goes up, the number of purchasers of labor goes down.  This is a win-win for large corporations and the government however.  Large corporations which pay rates above the minimum wage have their smaller, poorer competitors shut down.  Government gets a whole new class of unemployed and disaffected people which it can use as a welfare-dependent voting block, a rent-a-mob to be agitated whenever it suits the government's purposes, and as cannon fodder in foreign wars. 

All political parties use the government's power in the same way, so please don't construe any of what I am saying as some kind of denunciation or endorsement of any party, candidate or faction.  They are ALL greedy liars determined to seize and use the incredible power of the government for their own, selfish purposes.  Best to say as far away as possible from them and everything they do.

74
iStockPhoto.com / Re: Uploads disabled?
« on: November 09, 2010, 19:15 »
Given that they have mulltiple openings for App developers, it just seems like they have some incompetent IT staff. I would expect IT to be top priority  for any company that deals in financial transactions online after maybe marketing. What else do they really need to do besides those two.

Maybe the top IT people from istock are still the same people who started with the company in its infancy and isnt qualified to oversee an operation the size of istock.

Sometimes it's a management problem, that they don't hold people accountable.  It's a common problem with small, young companies where the "early days" employees are treated with kid gloves.  But c'mon, this is e-commerce, it should never go down except in very rare, unavoidable circumstances.

Perhaps they are unable to find IT people with the experience they need in Calgary?  If so then they should consider relocating, pronto.  Nobody can afford outages of their main revenue stream on busy weekdays.

75
iStockPhoto.com / Does exclusivity at IS provide a bump?
« on: November 08, 2010, 23:16 »
I know it is not exactly fashionable these days, at least that people would admit around here, but are many people still choosing to go exclusive at IS?

And if one ignores the loss of sales (potential or real) at other agencies and takes into account the impending wallop to commission rates, can a bump in sales be expected after going exclusive?  In terms of $$$ and number of downloads (not that the number of downloads really matters if the $$$ are coming in).

I have been disappointed with some of the rejections from IS lately but by sticking to the kind of shots they prefer it is possible to get a high acceptance rate.  Sales are good, enough to not be discouraged yet.  Corporation seems at times to be run by dull minds (*cough* devious Machiavellis) at the behest of an evil market-dominating empire, but I am hopeful that their customers and important suppliers will thrash them until they discover their innate business sense.  The places where they need to improve have been discussed endlessly, but I will summarize: (i) better commissions, (ii) easier to use search tools, e.g. to differentiate by categories of the customer's choosing, especially PRICE, (iii) better IT infrastructure and more attentive responses to glitches and bugs, (iv) more fairness and transparency to outside contributors and customers, eliminating perceptions of conflicts of interest by insiders.  [If you think about it, getting (ii) to (iv) right is the key to winning on (i)]

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