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Messages - Jo Ann Snover

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5876
You have no way to verify your RC numbers, especially when credits change at some point during the year (as they did this year for certain sizes of certain types of files - 20 credit vectors to 18 for example).

Flogging a dead horse, I know, as I believe iStock is well aware it is in its own best interests to avoid giving a full accounting to contributors, but it is imperative that we have detailed, downloadable stats for our accounts.

5877
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 09, 2011, 19:45 »
The "quality" of things such as ape family:


bear:

and  tiger with ice cream cone:


don't even come close to meriting inclusion in Vetta IMO. Forget that iStock wouldn't accept those at all from a regular contributor as they appear to be based on a vector original, but how does it help the site as a whole to charge $125 for one of these turkeys? Buyers see this and it devalues the rest of the work in Vetta, much of which is excellent.

This is all relatively new - from the end of last month. What a total travesty of any pretense of inspection standards. Getty/H&F is just milking whatever they can get from iStock's traffic with no regard for the site's future. They should hang their heads in shame.

ETA: I looked at the rest of CSA images' portfolio, not just the stuff that showed up in the zoo search, and they have some very nice work in amongst the standard, unremarkable (i.e. absolutely main collection) illustrations. My point about automatic Vetta for things that don't merit inclusion still stands, but I did want to note now nice some of their work is, even if it isn't really Vetta.

5878
iStockPhoto.com / Re: Refunds?
« on: December 09, 2011, 02:37 »
About the only benefit of sales being wretched for me is there's not much to get refunds on :)

I saw the posts about this, but one person said they'd contacted CR about 20 or 40 refunds and were told it wasn't an error, but a large customer had changed their mind about a project and decided not to use the images! That sounds more like a Getty kind of practice than a microstock site practice.

Haven't seen any forum comments from admins and the numbers of refunds sounded scarily high. Especially as we are now given no explanations whatever as to the specific reason for that refund.

Can't pay the back royalties but can deduct refunds...I don't see conspiracies but priorities seem to be skewed so the ones that pay out money get much lower on the list.

ETA: I read the last few threads and one diamond contributor said they had 235 refunds in the last week

Two hundred and thirty five.

If it's not a bug, that's some sort of business practice that iStock has to put a stop to. That is totally insane.

5879
Veer / Re: Veer contributor pages error
« on: December 08, 2011, 13:56 »
Firefox 7.0.1, google Chrome 15.0.874.121, Safari 5.1.2 (6534.52.7) all on mac 10.6.8

No weekly limit on any of them since the update

5880
Veer / Re: Veer contributor pages error
« on: December 08, 2011, 12:00 »
Can't see submission limit info either, but I did submit more than 30 pics today, which is more than the the limit I remembered to have. Does it mean submissions are unlimited now, like SS?

I thought that if I submitted a few images it might tell me then how many I was permitted, but that wasn't the case. It accepted the test (5 images) into the huge pile of pending images, but no information about how many more. I used to be able to submit 50 per time period - a week I think?

Back to plan A - wait until next year :)

5881
Envato / Re: Eastern European Reviewers
« on: December 08, 2011, 11:35 »
I looked at MicrostockSolutions' web site, but I have no idea which sites, specifically, would be "a who's who list of Big 6 microstock image agencies" to quote from their promo. I'm almost certain that would not include iStock, who for all their faults are still in the big 6 by anyone's measure.

Having an outsourced operation probably explains the rather inconsistent reviewing at PhotoDune.

I'm continuing to see sales at PhotoDune and so I'll upload regardless of the reviewer quality. However the site owners might want to consider what they're doing to the site by leaving themselves without content that other top tier sites have. Remember that forum post on PhotoDune where a buyer said "This site needs more images"?

5882
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 08, 2011, 11:11 »

...Both the balance and the latest downloads are jumping up and down, and apparently independently.

That type of independence isn't what I had in mind :)

5883
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 08, 2011, 10:32 »
My balance doesn't square at all with the overnight sales that are showing in my_downloads. It did jump up and down a bit yesterday PM so at this point I'm really confused and have no idea at all what the right number should be.

5884
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 08, 2011, 00:17 »
Ok, tell me how to make a price slider.  Someone, please. 

Buyers didn't ask for a price slider. They asked for a way to exclude Vetta and Agency images. iStock wouldn't give them that so the price slider - dot slider - was the result. If you gave the buyers what they were asking for back when search results were all Vetta/Agency up front, there'd be no request for a price slider.

The checkboxes for collections UI is simple, used on Getty and many other places (including the downstream bargain bins of Thinkstock and photos.com.

Asking how to make a price slider work is the wrong question.

5885
Veer / Re: Veer contributor pages error
« on: December 07, 2011, 21:11 »
Two weeks is nothing - I have files that on Friday will have been sitting there for 4 weeks. I also can't see if or when I can submit any more images as the display has gone (and that was reported right after the site came back).

I think I'm going to give up on Veer for a few weeks and try again in the new year by which time I hope they'll have made things work again.

5886
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 07, 2011, 20:56 »
..Noticed that my earnings balance jumped up and thought I had an EL sale, but it turns out IS credited my November earnings with additional earnings that somehow were lost during the meltdown.

How do you know the reason for the balance jump? Did you submit a support ticket? I saw a small one (balance jump) this afternoon with no apparent sale to account for it, but I have no e-mail saying that this is the back royalties owed for the 15%/25% or the site outage/restore mess.

If I look at the bar chart on the user_view page it hasn't changed at all (and Sean's GM script showed it was missing about $20 of sales).

I guess random jumps in balance are better than random reductions or the refund mass e-mails that some other  contributors have been reporting :)

5887
Envato / Re: Deleting Soft Rejected Images
« on: December 07, 2011, 20:39 »
I'd love a feature that just let you have the files automatically deleted after a week or two. Optional of course. I am not going to make changes to files except in the rarest of cases - and all the current soft rejections I'm just deleting. So I just want the files to go away like hard rejections do without any action on my part.

The reality of life as a new site is that when you say in a soft rejection that, for example,  you want a series of four season views split up into individual images, that just isn't going to happen. Obviously each site has its own set of criteria, but the further you stray from the typical requirements, the less likely you are to get contributors making modifications.

In another case you soft rejected an isolated holiday garland shot straight down but on a diagonal suggesting it should be straightened like a crooked horizon (but somehow the others in that series, all shot the same way, were approved). All the shots should have been approved or rejected as there were only different colored baubles.

I guess the second suggestion here is that you need some sort of spot check on the reviewers as the current situation is highly inconsistent - all sites have a little of that, but yours seems to be more so than usual.  I'd expect that there be an audit of the review process to make sure it's working consistently. In the future, some sort of formal appeal (rather than contributors asking in the forums) might also make sense.

5888
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 07, 2011, 20:07 »
... I got a letter from one of them to tell me that to their astonishment it [favorite pub] was now a Gay bar. They weren't exactly banned, but they weren't exactly welcome either. As the only Gay Bar in the area at that time, I'd imagine they did very well.

Can I now quote you saying that iStock is now just like a Gay Bar? :) Lobo will never let you back then...

5889
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 07, 2011, 20:04 »
... You seem to think that just because something is made of pixels, it costs the same as the next.  Well, it doesn't.  Life is rough.  Use the filter like a big boy.

I'm not the person at whom the comment was directed, but I think the point you're missing is that this "take your medicine and don't complain" approach might work if a buyer had no choices, but when you have one (or several) working sites from which to choose, why would you stick with the site whose interface is confusing, or annoying or both?

iStock has not defined some wonderful new UI paradigm with the price slider; even the people who suggest it should be used don't generally praise it. It's a rather unfortunate compromise design that is based more on what iStock wanted to steer buyers to (after 6 months or more of just ignoring requests to be able to filter out Vetta and Agency images).

Those of you taking a "pro slider" position can argue all you like with buyers or other contributors about how good you think it is and how buyers should just stop fussing, but as long as Getty hasn't bought up all the competition, buyers can shop elsewhere if they don't like what iStock's offering. I just don't see how this wilful dismissal of buyer complaints can lead anywhere good.

Given the buyer had 500+ credits still to use, I find it hard to believe he closed his account - doesn't anyone wonder why it's gone away?

5890
So a thought experiment might be helpful. If they had used it on a new design for the same size butter container, would that have been still one use? If yes, how about salted vs unsalted butter or margarine, or a giant tub of whipped butter?

I'm not trying to be argumentative but suggesting that if you viewed the product as their own brand produce, the milk and butter count as the same use. And do you think that SS's lawyers could effectively make the case that every single package redesign for butter requires a new EL?

The plus and minus of royalty free is the ongoing rights...

5891
Site Related / Re: Where's my iStock speedometer?
« on: December 07, 2011, 16:25 »
Mine comes and goes - at least in the last couple of days that's been the case. I haven't done anything either (unless Lobo has bought the site from Leaf in which case I'm doomed :))

5892
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 07, 2011, 16:24 »
Not only have they not fixed the November stats (which I think they estimated for the end of this week) but they haven't paid us the missing royalties from when we were all paid at 15% or 25% (independent/exclusive) - they said that would be Tuesday. Not only have they not paid us, they haven't been able to provide a new ETA on this.

There's a thread in the iStock Help forum asking...

5893
iStockPhoto.com / Re: POLL: Did you boycott Thinkstock?
« on: December 07, 2011, 16:13 »
I can't say why, but my guess is that they don't have enough good content for the site. They tried to entice iStock contributors but many weren't interested for one reason or another. They haven't (yet) enforced participation on iStock exclusives, but they have on Getty contributors and iStock independents.

Can't compete with SS without content (I don't think they can even with the independent content that is on iStock as SS has so much more that IS doesn't have, but that's another discusssion).

5894
iStockPhoto.com / Re: How do you feel about IStock?
« on: December 07, 2011, 15:27 »
I left photo exclusive in the fall of 2010. Now I have decided to leave video exclusive. That is how I feel. iStock has to do what it has to do, so do I.

more info here: http://www.eyeidea.com/2011/12/06/expanding-stock-video-distribution/


Thanks for the link to your blog. Although I know a fair bit about iStock for photo and illustrations, I know nothing about video or audio. I did read your post in the video forum but wondered if you'd care to elaborate on what changed with video exclusivity that you found the business case no longer compelling. If it was related to the RC system for earning a royalty percentage - and that yours dropped, that certainly would make sense, but I wondered if there were other video factors in play?

Good luck with the transition

5895
Hearing that someone bought a license, even an extended one, for which the artist (photographer) probably got paid $20 or so and then selling prints for "hundreds of euros" leaves a real sour taste in my mouth. It doesn't seem right that everyone makes a killing EXCEPT the guy responsible for the image.

If the cost of the materials (canvas, frame, printer, ink) and labor to print the image with adequate quality control, which isn't just a push the button and forget it except at low end places like Wal-Mart, are factored in, the site selling the print isn't making a a killing, but just a profit on their sale. That seems OK to me given that they have to buy an XL size to make a print.

5896
Microstock Services / Re: Recomendations to outsource keywording
« on: December 07, 2011, 12:30 »
Your experience suggested failure at a much more basic level than even the issues I thought would be problematic :)

5897
iStockPhoto.com / Re: POLL: Did you boycott Thinkstock?
« on: December 07, 2011, 12:11 »
No new images made it to Thinkstock/photos.com yesterday but one more this morning - we're up to 11 now!

The estimate of 24 years was way too short :)

5898
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 07, 2011, 12:07 »
Any five years old would understad how it works the slider, it's not rocket sciencie.

Taking a disparaging attitude towards unhappy customers (buyers, not contributors) make for lousy customer service.

5899
Microstock Services / Re: Recomendations to outsource keywording
« on: December 07, 2011, 12:04 »
I'm curious to know if anyone here is actually using (or has used) a keywording service and if so, what their opinion is of the quality of work done. For the OP, based on his IS portfolio, it seems the type of work where there is some reasonable chance of a service being able to do a good job. Mostly studio shots so what you see in the image is all you have to write. Although they just guess model ages/ethnicity based on looks?

With shots of places or specific technical areas (medical, dental, industrial, etc.) it isn't clear to me how any keywording service can do the work. They can't know, and if they guess wrong, checking and correcting would seem to be nearly as much work as doing it in the first place.

Given that the keywords are the most important thing after the image quality in getting sales, isn't it a tough thing to outsource?

Sorry I can't help with a recommendation as I haven't ever used a service

5900
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 07, 2011, 11:09 »
... that one clearly isn't prepared to make any effort. Which of us doesn't use some filters when on amazon, eBay, Landsend or any other large/deep site? iStock, with a few seconds thought, is no more difficult to use than any of these.

I don't agree. I do use filters on other sites, but they are labeled - and thus clear. The price slider (and KKT acknowledged as much in that interview he gave a month or two back when he said in UI tests, buyers just didn't see the price slider) has an awful UI in my opinion. I want to exclude Vetta and Agency but I see a bunch of dots and some number of items that go away if I exclude those dots. It's indirect.

The price checkboxes or sliders at other sites are labelled with amounts of money, or you get ways to include/exclude collections by name (sellers on amazon.com for example).

I think the issue is that if you're already ticked off, making a buyer work that hard to do a simple thing is just one more irritant. And even if the buyer is a lazy ba3t*rd don't you want their money anyway? Only hardworking puritans are wanted as iStock buyers and the rest of you shuffle off somewhere else?

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