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Messages - MatHayward
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626
« on: October 19, 2020, 10:33 »
Is there anything to do about these Adobe verification codes haveng to be entered from emails several times a day? It started a few day ago, and makes work really frustrating. I had the check my email and copy it around four times just in the post one hour.
You should be able to change your verification settings for your Adobe ID through account.adobe.com One logged in, click Password and Security in the profile tab The Password and Security screen, click Manage on Two-step verification There you can set the authentication to go through your phone or through an app -Mat
627
« on: October 19, 2020, 10:27 »
Hi Everyone,
I'm back online and wanted to let you know that I've noted your feedback from over the weekend and will be sharing it with the team when appropriate. Feel free to send me a direct email if you have any questions you aren't comfortable sharing in the forum. Otherwise, if you have any specific questions, I'm happy to answer them here.
-Mat
628
« on: October 15, 2020, 20:01 »
Hi everyone,
I truly appreciate the feedback you've given so far. As many of you know, I've been an active member in this forum since long before I worked at Fotolia and eventually Adobe Stock. You've always held me accountable and have never been an "easy" group. While you've proven challenging at times, you have consistently earned my respect and you continue to do so. It's why I'm here as much as I am. It's not just me that values your opinions at Adobe Stock. The entire team is grateful for who you are, and what you do. I know I say this a lot, but it's important to me to emphasize it again. Without content creators, Adobe Stock does not exist. We have a great responsibility to you and we take that very seriously.
There are no perfect answers or solutions. Once it seems you've got things figured out, the industry changes. That's the only thing I've found that stays the same in stock as the years go by...change. We cannot realistically expect to continue to do the same things, the same way and find the same results as we have had in the past. If it worked that way, I'd still be submitting everything with massive amounts of Gaussian blur and spot color. We have to adapt and evolve.
It is my mission to provide you all with communication as to how best to navigate and adapt through the changes in a manner that is as timely and as transparent as possible.
I will be out of the (home) office tomorrow (Friday 10/16) as I am traveling with my family to visit my Daughter in Eastern Washington. I won't be able to respond as much the next few days as I have the last two, but I will be checking in as often as I can and I will get back to you with any updates or answers that are needed as soon as possible. Your patience is appreciated in advance.
Sincerely,
Mat Hayward
629
« on: October 15, 2020, 18:03 »
Is there any way to opt out of this travesty? I don't mind if Adobe gives my images away for "free" but I think Adobe should pay me my/our royalty and put it down as an advertising expense.
This move by Adobe makes the offering of being screwed by Shutterstock look very appealing, at least they have enough respect for contributors to pay them 0.10c
You are not opted in to the program so there is nothing to opt out of. Only the pre-selected contributors have content in the free collection. FYI, Adobe Stock does pay contributors the full royalty on the introductory free subscription downloads for new customers. To clarify, the free collection is not available for contribution outside the initial selected contributors at this time. Your content is not in the free collection. Please review the FAQ from my initial post for additional information and clarification. Thanks, Mat
630
« on: October 15, 2020, 13:42 »
Mat, One more suggestion for results when there's nothing found in the free section
A one word search where video was the media selected and there were no free results showed one row of images, and then one of videos, one in 3D and the last "All Free" where it's just images from the free collection.
If a buyer has specifically selected videos, showing images first isn't helpful. Show videos from the paid section. If you must add something from the free section, show videos, not images.
That's a great suggestion, thanks Jo Ann.
631
« on: October 15, 2020, 13:16 »
It is really sad and frustrating to see corporations continuously taking actions to systemically harm under-represented communities while paying lip service with publicity stunts. I mean predictable and unavoidable but still sad.
In this example harming income of an extremely diverse group of contributors from all over the world with the setting up a free image collection which devalues their work to increase engagement for Adobe and their products. The effect being ultimately to drive income from them to the pockets of extremely well off and not at all diverse group of shareholders in wealthy countries. Simultaneously setting up a fund which ultimately does nothing to address the underlying issue or make any meaningful change is whitewashing plain and simple.
Same strategy as SS or more broadly why Citi Group or BP are constantly funding charities or museum exhibits. Its just ad spend for the companies involved that will have no real impact on the lives of the vast majority of BAME, LGBT+ or disabled people but does wonders for their public image.
I am sure it its just a coincidence these two announcements have been made at the same time. If you want to have a real impact in the lives of under-represented communities as a group why not start by doing everything you can as a corporation to preserve the value of their work and level of their compensation (its rhetorical I know the answer).
Apologies for any redundancy caused by placing this in this thread, I can understand why it is in your interests to keep these two announcements separate, but the connection has to be pointed out.
I reached out to the team that has been working hard on this program and asked them to comment on your statement. I want to share what they told me with you."Adobe has had a longstanding commitment to diversity and inclusion that is deeply rooted in our company culture. This can be found in our people, product, and ecosystem. Adobe Stock shares the Adobe corporate ethos. We have many different diversity and inclusions initiatives in progress. To be thoughtful and meaningful requires longterm planning and implementation. We know that we can do more and have committed to take immediate action to support underrepresented communities. With a $500,000 commitment in 2021, the Artist Development Fund helps us build a platform and give voice to self-identifying artists from underrepresented communities. Each artist will receive approximately $12,500 per production to fund their own personal project or work with us on topics. We intentionally created compensation that was larger than the average RPI (Return on investment) to support fair and equitable terms to the artist, while at the same time, making this content available for Free gives the work and the artists greater visibility. The program also supports a need for creative democratization to make high quality content available to all. At Adobe, we believe that stock represents creatives helping creatives and take great pride in providing a platform that supports creativity for all. We look forward to showcasing artists and, in their own words and imagery, share their work and how it is informed by their culture and life experiences."
632
« on: October 15, 2020, 12:57 »
The News app on my iPhone gives me free access to tons of great stories from many sources. Some are only available on News+ and they are always trying to get me to upgrade. While some of those stories look interesting, the same content often becomes available for free in a few days from the same or a different source, so I can get access to 97-plus percent of what I want for free, and I have gotten very good at just skipping over any that are listed in News+. The probability that I am ever going to sign up for the paid news is basically zero. I suspect the same is going to happen here. Once we get it in our minds that the price for something is free, getting people to pay for it later is unlikely. After the word gets out that you can download over 36,000 high-quality images for free every year there will be no need for anyone to pay for them ever again - I certainly wouldn't. Commercial clients might occasionally if they can't get exactly the image they want but within a few months I expect those will be very few and far between. I hope I'm wrong but I won't be holding my breath on this one.
I think your news app analogy is very appropriate for this conversation. My question for you is this...did you ever pay for a News app before you started getting the articles for free? If not, then they have lost nothing from you. Do you however, believe that other people are willing to pay for the news app that were drawn in through an article they found for free? My gut says the answer is yes. How many people were subscribing to have the paper delivered to their door until the digital era kicked in and completely disrupted the industry? How many papers went out of business because they didn't adapt to the changes fast enough? The people that only visit stock sites that offer content for free had no chance of ever buying a license from you. As was illustrated earlier in this thread, those sites have picked up a lot of momentum and that hasn't seemed to be slowing down. Now, there is at least a chance to convert the people visiting for the free collection into paying customers. This has already proven to be true in just the first day of the program as I've learned multiple visitors through free converted and made purchases yesterday which is very good news. The collection size, content, the download use, everything about this is being closely monitored by people much smarter than I am whom I trust. They will be reacting appropriately. I've heard your concerns loud and clear and I promise that I understand them. I'm in constant communication with the team and I will continue to keep you updated as I learn anything that you may find important. Thanks, Mat
633
« on: October 15, 2020, 12:05 »
Is there anywhere where we can read about the Licensing terms for the free images, I couldn't find it.
Is there uses they cannot be used for such as Print on demand etc?
Its the regular standard license. Which is crazy. Even Getty made their free editorial images come in a labeled box with rules.
Even worse, videos come with an extended license. For free.
Thanks Sean. To clarify, videos come with an enhanced license, not an extended license. This is the case with all video downloads at Adobe Stock. The difference can be found here: https://stock.adobe.com/license-terms#enhancedLicenses-Mat
634
« on: October 15, 2020, 11:58 »
Mat has apparently sweet-talked the powers that be into including a row of paid results into free searches!
And this is hot off the presses - I was doing some test searches this morning and the feature wasn't there, but just in the last 10 minutes or so it is. It doesn't make this new Free section good, but it is an important step that paid content is now on any page for a free search.
One request for multi-word searches with no free results (like the example I posted yesterday): I still get two rows of alternate two word searches in the free section before I get the paid row of images, a paid row of videos, etc.
It'd be fine to see some alternate searches suggested (with just words) for the free section, but as it is, it looks as if a wrong search in the free section is preferable to paying for anything 
Thanks for this post Jo Ann. I don't know about how much "sweet talking" I did, but I was pleased to see such a quick response and fix. I was told yesterday this was happening but did not want to give any promises until I saw the update live. Content from the paid collection is now showing up in the free collection search results in an effort to convert free users to paying customers. Thanks for all the feedback everyone. I appreciate the passion. -Mat
635
« on: October 15, 2020, 08:31 »
I've seen a number of tongue-in-cheek comments here about Adobe giving away software. I would like to remind you that we have given away tens of thousands of complimentary subscriptions through the Adobe Stock contributor Bonus Progam over the past couple of years and that we are continuing the tradition again with the 2020 program. So to answer your specific question... yes, for productive contributors Adobe is giving away a free app each year.
Not wanting to sound ungrateful for two years of free subscription on Adobe CC, but to be eligible we all had to actively produce and upload content to meet the requirements. So Adobe didn't really give it away for free, they received much more content and thus more revenue from active contributors.
This is very true and I apologize if my comments implied that I believed otherwise. That wasn't my intent. My personal belief is the bonus program is mutually beneficial. -Mat
636
« on: October 15, 2020, 08:29 »
So let me ask, if I am getting this right:
-> Any one with a CC account (I myself use a Photoshop/Lightroom account) is now able to download 100 images per day with each image covering the full lifetime commercial use license? Do those free images cover extended license as well?
No to both questions. You don't need to be a Creative Cloud member to use Adobe Stock. You must have an Adobe ID. The images come with a standard license. Thanks for your questions, Mat
637
« on: October 15, 2020, 08:26 »
I've seen a number of tongue-in-cheek comments here about Adobe giving away software. I would like to remind you that we have given away tens of thousands of complimentary subscriptions through the Adobe Stock contributor Bonus Progam over the past couple of years and that we are continuing the tradition again with the 2020 program. So to answer your specific question... yes, for productive contributors Adobe is giving away a free app each year.
Mat, I think your comparison is lacking. I appreciate very much that Adobe is having the bonus programm. It's a nice bonus, but it's not "given away for free". It's tied to a condition. The condition that we contributors manage to sell a certain amount of images or footage and therefore the condition is that we earn Adobe a certain amount of money. We earn you money, you give us a bonus for that.
The proper comparison to the free image collection would be: If a customer downloads 100 paid images, he gets 1 image for free. That would be a more accurate comparison. He earns you money, he gets a bonus in return. That's how our bonus program works. But you are giving away free images without any conditions. The "customer" doesn't have to do anything to get the free images, while we contributors have to earn you money to get the "free" softwear. Two rather different things, don't you think?
My overall opinion on this free image collection is: I do believe Adobe did this with a good intention and not to screw contributors over. After all, if we don't benefit from this, neither do they, so they really believe it will boost sales.
However, I believe the selection of free images is way too large and don't think it will have the desired effect of more paid customers. I have a fear it might be the opposite. With such a huge collection of free high quaity images, I don't think people who usually don't pay for images will be motivated to do so now. It just means more free content to pick from for them after all. But people who have paid for images in the past might think "Why should I pay if they give away so many great pictures for free?". Other stock agencies have one free image a week or even month, not thousands of them.
I hope Adobe will monitor customer behavior closely in regards of whether peope who get free content also start buying paid content and will make the right decision to back down from this whole free collection again if they see that it does not work out as intended and I hope that by then the damage done won't be too big. People who have gotten used to getting high quality work for free will have a hard time adjusting to the thought that they should pay for it again and might just search elsewhere for free images instead of getting back to paying for content.
Point taken Firn, you are right. It's not apples to apples. Just noting the multiple references implying Adobe would never give away software. To your second point, yes, of course we will be monitoring this very closely every day. Thanks for your feedback, Mat
638
« on: October 14, 2020, 18:24 »
Matt I do have a question. Why did Adobe choice 100 free downloads a day. That seems excessive to me. For free not to hurt stock contributors the 100 free images a day seems a lot. If someone wanted to create a free image collection they could conceivably get 36,400 images a year. In my opinion maybe 5 free images a day would be a better number. Then I am just an image maker and not the owner of Adobe. I do own some Wall Street stock in Adobe which has made some money for me....maybe this will get the Wall street Adobe stock growing....A full glass if you look at it in the right light.
I don't know the answer to that question. It's a starting point that will likely evolve as the customer behavior data rolls in. I don't have enough information right now to have an informed opinion on the number of downloads allowed in a day but I'll keep you posted as I learn more. -Mat
639
« on: October 14, 2020, 18:02 »
Clearly everyone's work will not be free. But if I read correctly at 100 download images a day for free it will effect many of the sellers work. I guess it will help photoshop users as they can get images off the cloud for free. That is a great deal in creating work on Photoshop. (Free) Sounds like a good deal for Photoshop and maybe not so good for stock image creators.
Of course time will tell but I hope to prove you wrong about the impact on contributors. Thanks for the comments, Mat
640
« on: October 14, 2020, 17:58 »
There were two major announcements by Adobe today that impact Adobe Stock contributors. The first was the launch of the Adobe Stock Free collection which is being discussed in this thread: https://www.microstockgroup.com/fotolia-com/introducing-the-free-collection-from-adobe-stock/msg557657/?topicseen#new The second announcement is the Advocates program which is a new initiative from Adobe Stock focused on championing self-identifying artists and content from underrepresented communities. To reflect Adobes commitment to inclusion, Adobe Stock is taking meaningful action: Were investing $500,000 in a new Artist Development Fund. Forty selected artists will use these funds to embark on ambitious new projects in 2021. It is an exciting program and I'm looking forward to seeing it progress. The formal announcement for both the free collection and the Advocates program can be read here: https://blog.adobe.com/en/2020/10/14/adobe-stock-enabling-creativity-free-assets-artist-development-fund.html#gs.iq3y4hFor the sake of organization and to prevent a redundant conversation, please keep the comments and feedback about the free collection in the other thread linked above. Let me know if you have any questions or comments regarding the Advocates program and Artist Development Fund. Thank you, Mat Hayward
641
« on: October 14, 2020, 17:41 »
When I go to the doctor, the first thing they ask me--"Who is your insurance carrier"? No insurance you will not get service ist class. So, why should I not get paid for my creative work? I am a professional musician (Trumpet) and a retired music professor with a PHD in music and also the Ist Grand Prize winner in the Smithsonian Magazine Photocontest. To make the story short. What goes around comes around. So don't worry be happy.---Oscar Williams--Karma is a Bit##.
Thanks for writing Oscar. I think you may have misunderstood the announcement and FAQ. Your work is not being given away for free. There is a select number of artists that were invited to participate in the free collection. These participating contributors were paid in advance for the temporary use of their content in the free collection. Any time content is downloaded from your portfolio, you will receive a royalty as has always been the case. If anyone missed the original link to the details of the program and how it impacts contributors from my original post, here it is again: https://helpx.adobe.com/stock/contributor/help/free-collection-contributor-information.htmlThanks again, Mat
642
« on: October 14, 2020, 17:12 »
I see when I go to stock.adobe.com not signed in, the default search is free.
I looked into this Shelma with various computers and browsers. Based on an informal look into it, the default appears to be set by your previous search parameters. If you do a search with "All" then click out entirely and go back, you'll find "All" to be your default search parameter. Thanks for raising this with me. -Mat
643
« on: October 14, 2020, 16:58 »
Well... maybe the free collection is the reason why my sales dropped to almost "zero" during the last 2 weeks... 4x 0.33 sales last week, 1x 0,33 sale this week.
Or maybe the search pattern has been changed due to the new announced collection, who knows...
Am I getting the following questions right:
(a) Only handpicked (by Adobe) contributors can show their content in the free collection or can anyone offer images there?
(b) The free collection should attract new customers to AdobeStock, so Adobe is trying to get new people with free images to their site and make those people pay for images in the future? (Has this ever worked somewhere?)
(c) Free Download is limited to 100 downloads per day per user? Who would need more than 3000 images a month, why pay if you can get them for free?
Thanks
Thanks for the questions. To your first point. At the moment, I'm writing this the free collection has been available for 6 hours and 55 minutes. It has not impacted the sales of any contributors in any way prior to 8AM PST today. a) Yes, you are correct. Only a small number of contributors has content in the free collection at this time. It's not open to submissions from other contributors right now but that will likely change in the future. b) Yes, that's the plan. The free only sites are attracting a lot of potential customers. Our goal is to showcase Adobe Stock content and educate them on the value of having a safe license on released content. The end goal is to attract them to the larger, paid collection to entice them to purchase licenses for content outside the free collection. I don't know the answer to the second part of your question. c) As to the download limit, it's a fluid process and as mentioned is subject to change as the data comes in. "Why buy the cow when you get the milk for free?" you ask? There is a wider selection of milk in the paid section...almond milk, coconut milk, rice milk, goat milk, pea milk (  ?), soy milk and even hemp milk (yes, I Googled this to make my point). You get the idea. Sure the cows milk is good, but is it perfect for your needs? I switched to Almond milk from cows milk and haven't had an issue paying more for it. It better suits my needs. I believe people that traditionally download free content will see the alternative options available in the paid collection and be willing to pay for them too. Mat
644
« on: October 14, 2020, 16:42 »
In my opinion this is way too many assets at way too high a quality level for a free collection. It would be one thing to offer a much smaller rotating collection of free content meant to showcase as many contributors as possible and actually highlight the paid content. This just looks like giving up and saying even Adobe apparently can't/won't stand up to the Pixabay crowd.
This line from the FAQ is particularly tone deaf to me:
Why does Adobe Stock offer a free collection? Won't it directly compete with the paid collection?
There is a growing demand for free content.
So what? There are always people who want everything for free. There is a growing demand for free software too, will there be a rotating free app in Creative Cloud each year? Adobe's contributors are also it's customers, and it certainly feels like a slap in the face to people who've paid thousands of dollars for Adobe apps over many years.
I feel a little silly now for singing Adobe's praises so loudly over the last year, and sending all my clients there. I was so pleased with all the open communication, the Discord communities, the webinars, the time and patience Mat spends here answering questions....but a move like this from the last agency I can say I actually trusted is just exhausting and deeply disheartening.
I've patiently explained to people countless times the advantages of properly licensing images from a trusted agency over downloading from the free sites. This just muddies the waters further for people who think all images should be free in the first place.
I'm really sorry you feel that way Amanda. I have no intention of lowering my threshold for contributor advocacy and will continue to answer as many questions as I can in as transparent a way possible here in MSG, in the Adobe Stock Contributor Discord channel, in the Adobe Stock contributor forum, in the webinars, my personal social media, frankly anywhere and everywhere people will listen to what I have to say. In other words, I respect your position and the opinions you have shared in your post and I will do everything I can to see to it your faith is restored and that you will again be singing the praises of Adobe soon. I've seen a number of tongue-in-cheek comments here about Adobe giving away software. I would like to remind you that we have given away tens of thousands of complimentary subscriptions through the Adobe Stock contributor Bonus Progam over the past couple of years and that we are continuing the tradition again with the 2020 program. So to answer your specific question... yes, for productive contributors Adobe is giving away a free app each year. If qualified, you can choose which app you want so technically, that could be considered a rotating app should you want it to be. I'm not trying to make light of your point but rather am pointing out that we've put a lot of heart-felt effort into making sure contributors know how much they are appreciated and to do so, we are willing to make considerable investments. On that note, there was another big announcement from Adobe Stock today. While the other offical announcement was in tandem with the free collection, I feel it warrants a separate thread and conversation and will be posting about it here shortly. Thanks again for the feedback. It is important for us to hear. Mat
645
« on: October 14, 2020, 16:05 »
@MatHayward
Is there any download limit per day/week? Can someone download all 70.000 assets without any time limit if they want?
@theendup...yes, there is a download limit. For customers without a paid subscription or credits, they are limited to a maximum of 100 downloads per day. This number is subject to change as we gather more data on customer behavior. Thanks for the question. -Mat
646
« on: October 14, 2020, 15:46 »
...I reached out to the team ... I expect changes will be made in the future.
Mat, I don't envy your situation, and I know you're relaying information on our behalf, but...
We - contributors - have heard a lot about things Adobe will be doing on the contributor side of things, but not much has been delivered. Getting the stats back to what Fotolia had, searching our portfolios (on the contributor side) by keywords, and on and on - you know the list, I know.
If we could get a commitment from the development team and a rough date for when these changes (to ensure paid content shows in free searches) would happen, that would make this more than "let's do lunch sometime". Jim Pickerell's article says "Adobe intends to monitor and fine tune the collection on a daily basis". It doesn't provide details, but if work is ongoing, let's make this less of a gut punch for existing contributors by keeping paid content visible.
If I were in a position to define what should happen, in addition to showing paid content in searches with very few results, I'd also say that every single page of search results of free images should have one row of paid content (preferably up top, but even below would be OK). IMO, there should never be any page without some paid content visible. You could make the paid content row smaller thumbnails if you wanted, but it should just be there somewhere so the site doesn't look like Unsplash.
Totally fair feedback and you're right. I'm not going to make promises on timelines for overdue portal fixes including statistics. I can promise you I'm bringing up these requests/needs every time it is appropriate to do so. Regarding the improvement of paid collection integration into free collection, I'm confident this will happen VERY soon. I'm reluctant to make a specific date/time promise because anything can happen but clearly this is a necessary fix that will ultimately work to drive additional sales which as mentioned before, benefits all parties involved. It's a no-brainer and you have my word, it will be happening soon. -Mat
647
« on: October 14, 2020, 15:03 »
If selected, can contributors opt out?
Many of us have some media that sells very well, regularly on many sites.
We certainly wouldn't want the main paid images given away for free anywhere as it'll clearly affect sales.
Yes
648
« on: October 14, 2020, 14:34 »
I guess it comes down to how much the contributors get paid and how long is that while and are they going for best sellers of undiscovered gems.
Will it always be the same chosen few who get paid? If so, it probably is a good deal for them.
Not so much for the unchosen rest of us.
I hope and assume that they will diversify, it just makes sense. Will all contributors take part? I assume not. If they want to buy good images that got buried for no reason, for a year and for an honest and fair price, which will be very low for images that have never sold...this can work if done fairly.
Sent from my iPhone using Tapatalk
I don't want to speculate as to who, how or when additional contributors will be added so I can't answer this. When I know, I'll be sure to share here in the forum. -Mat
649
« on: October 14, 2020, 14:03 »
I guess it comes down to how much the contributors get paid and how long is that while and are they going for best sellers of undiscovered gems.
Will it always be the same chosen few who get paid? If so, it probably is a good deal for them.
Not so much for the unchosen rest of us.
@Martha, no it won't always be the same artists. We will be continuously auditing and adjusting the collection as we move forward. Additional contributors will be invited to participate. I can assure you, it's not just me reading your feedback. The team is actively listening and working on making this beneficial for all contributors. -Mat
650
« on: October 14, 2020, 13:13 »
Anyone can give our work away for free if you let them.
I see no benefit to contributors at all.
Where's the good news?
I'm not sure I understand your point. Are you under the impression that your content specifically has been added to the free collection without your consent? I can assure you that is not the case. As noted in both the FAQ and my previous posts, the contributors with content in the collection at launch are highly trusted contributors that have been paid in advance for their participation. Let me know if I misunderstood the question. -Mat
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