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Messages - Jo Ann Snover

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6901
iStockPhoto.com / Re: Who is Lobo?
« on: November 16, 2010, 12:34 »
Lobo may not be anyone's favorite admin, but he's not a suit (and as far as I know, not a photographer either).

He and Bruce were in a band together, the Bittermen. Some more discussion here.

6902
iStockPhoto.com / Re: I TOTALLY see why this is VETTA
« on: November 16, 2010, 12:14 »
For reasons I can guess at, there appear to be a lot of the newbies who qualify at 250 downloads who are becoming exclusive - even after the September bombshell. Initially, I'd have expected that no one would become exclusive who wasn't already. However...

If you look at it from their perspective though (especially if they haven't been uploading elsewhere) it's a way to get a guaranteed 25% next year regardless of sales this year. They're looking at a raise and thus aren't p#$sed off.

The number of such exclusives are relatively much higher than their portfolio or sales (with respect to total collection or total sales). I think this is where the bulk of the additions comes from.

Also, the sense of broken promises is much less acute with contributors in the above group - it's those who (like me) have been working towards diamond for a while and now won't get the anticipated 40% (for a few weeks, but that's largely meaningless) who are incandescently angry at the changes. The only angrier group would be those who did the deal to become exclusive by August 31st to get the grandfathered canister levels - they were royally led down the garden path with shameful deceit.

If there are some superstars in the group of new exclusives who can produce quality and in volume, they might actually be better off than under the old system - they can have a really good year and get a big royalty boost as a result.

I see a lot of complaining in the Vetta forum about sales having dropped after the price increases in September (double the price, half the sales - who'd have guessed??). For whatever reason the Vetta on Getty and IS Agency contributors moving to Getty's Agency collection didn't happen as planned (it's now "by the end of the year"). If new exclusives are being enticed by the prospect of getting files into those collections, the waters seem a tad muddy to me.

The only thing that's clear IMO is the relentless march by Getty towards 20% (max) for everyone. The current mess of rates is only a waystation while they break the old exclusive system up.

6903
iStockPhoto.com / Re: I TOTALLY see why this is VETTA
« on: November 15, 2010, 15:52 »
Image exclusivity would be the sane route to allow independent content into Vetta & Agency. They'd have to change their policy on similars (and make it more like Getty's policy WRT submissions from iStock contributors to Getty - you can't have similars to Getty content on non-Getty sites)

I doubt that IS will open Vetta & Agency up in the short run, but I think they set a precedent when things now sold on IS as Agency came originally from various outside (non Getty) agencies - by way of Getty's Agency Collection.

In some saner future, why wouldn't they permit image exclusivity in the IS premium collections only? The old notion of exclusive at IS has been shot so full of holes it's really meaningless any more. That way those independents who wished to could put appropriate content there.

6904
iStockPhoto.com / Re: I TOTALLY see why this is VETTA
« on: November 13, 2010, 14:38 »
Sneaking suggests someone did something on purpose in an underhanded way. Not sure you have any basis for saying that.

Some of those photos appear identical (versus similar) and were uploaded in different months. That just suggests a mistake in uploading the same image twice. We all make mistakes sometimes - it's always nice if someone points those out gently and privately.

I don't like the policies over similars with Vettas/Agency but no reason to turn this into some slug-fest over something that wasn't even your original issue.

6905
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 13, 2010, 12:22 »

You're right.  I haven't been reading the IS forums.  Maybe I should start....


Very droll - if your sense of humor gets any drier it will morph into a sense of humour :)

@keithpix: As far as the microstock sites being unable to exist without contributors, that's absolutely the case. The vast majority of the content is contributor owned and can walk at any time. Some sites don't let you delete your own files, some make you wait and some just make it really hard to do.

There are a couple of things that get the attention of microstock sites, and unless a union (or ombudsman or whatever) can control those, they're powerless. For subscription sites, cutting the flow of new uploads matters a lot as existing subscribers want to see new stuff each month. For all sites, removing large numbers of files matters - empty shelves are as bad for the sites as no buyers.

For those of us making regular income each month - and especially for those supporting themselves and/or their families on this income (and that's not me; I just know of some) - removing portfolios is not a trivial thing and the sites know it. It's easier to go back to work after a strike than upload a portfolio of multiple thousands of images after you deleted it (upload limits as well as the work involved). The sites know this too.

The problem that a union can't solve is how to wield the power we have without shooting ourselves in the head in the process.

It's easy to rein in a smaller, newer badly-behaved micro site (assuming you're independent and submit to multiple sites) because pulling all your files is a pretty real threat and they know it. When one of the big sites pulls anti-contributor moves  - and FT, DT and IS have all changed royalty rates in their own favor; SS has done that with less fuss as the rate was never publicized so when they increase the prices of some ELs and didn't change contributor compensation it wasn't seen as a cash grab - it's much harder. People don't want to lose 25%+ of their monthly income.

Also, it's not the number of contributors taking action that matters but the number of files, particularly best selling files. That's a very small portion of the contributor pool. Without a good number of those contributors in whatever union, there'd be no real bargaining.

Unpleasant realities maybe, but realities nevertheless IMO.

6906
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 12, 2010, 19:45 »
I read your post - didn't realize it had been deleted. I don't think it was rude or way out of line - but then a post of mine got deleted a week or so ago that seemed relatively mild and polite. I don't honestly know if there's any guideline beyond the moderator felt that it should go as to what gets zapped.

I don't think it's a bad idea, but I think it's unworkable to get such a large, multi-national group of independent contributors to act in unison.

 It's especially hard when the big earners aren't part of it (and they've never been behind any of the grass roots campaigns that have occurred in the past). I think (but don't have any knowledge of what actually goes on) that they may feel they're big enough that they're better off negotiating for themselves.

If you think about how many big newspapers work, they hire an ombudsman to look out for reader interests and concerns. My guess is that they do this as a way to stave off more regulation - they can point to this as evidence that they aren't biased and one sided. Not much chance of IS doing that unless they were faced with some sort of scrutiny they didn't want from Canadian regulators of some type.

I don't think it's the cost per contributor but coming to a decision on what to advocate for. I have said before it would be like trying to herd cats - I wouldn't want to do it.

I think we need to push IS for transparency - they need to give us more data on what they do. There are so many of us it is really hard to sneak things by us - given we have a forum here to compare notes where IS management can't delete posts. If we have downloadable data we can use code or spreadsheets to track things so that changes or anomalies get caught more readily.

6907
Photoshop Discussion / Re: Adobe CS Review - tried it yet?
« on: November 12, 2010, 12:02 »
I have Photoshop & Illustrator CS5 and get lots of junk e-mail from Adobe but I'd never heard of this service. How long has it been around?

Couple of thoughts just based on looking at the link you posted.

Many of the photographers here are one person businesses - designers might be more interested in the back and forth discussion you're trying to support.

You're very cagey about the price of this - I can't see what it is from any of the places I looked. I don't care if something's free for a year, if it's insanely expensive thereafter. I would never sign up for anything "free" without knowing what the eventual price was.

It appears that this sharing involves the content to be discussed getting uploaded to some server somewhere. Some businesses might want to know a bit more about privacy and security issues before uploading content that may be proprietary to servers outside their organization.

6908
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 12, 2010, 10:46 »
I'm close to certain that the missing money will eventually be paid to contributors. However, over a week after the acknowledgment of the "inadvertent" rollout of the code that took away the additional 10%, the promised rollback hasn't yet happened. Why wasn't that done in a day or two at most?

They're just closing support tickets on this saying it's resolved and pointing to the forum thread. That's pretty ballsy given that the contributors don't yet have their cash.

If the money doesn't find its way back to contributors until after December 31st, perhaps that helps their books - a no-interest no-consent loan as it were.

And if you didn't notice it there was another thread about prices on newly approved (exclusive only, according to Lobo) vectors going up and down. Supposedly no sales were made at the wrong 2 credit (instead of 14 or 20) price, but contributors were asked to watch their royalties to be sure.

Losing the plot on tracking and payment of contributor earnings is a very worrying thing.

6909
General Stock Discussion / Re: Email WARNING!
« on: November 10, 2010, 18:13 »
I think this is another in a long line of largely false warnings. See here.

6910
Off Topic / Re: e-waste and gadget ethics
« on: November 10, 2010, 12:47 »
Cool video. I've paid quite a lot to local companies that pick up and recycle old computer and electronics (monitors and TVs are the most expensive components) but I'm not sure how I would check that they're on the level - that they really do recycle vs. just ship to another country to make more profit.

In the US, I think this is one of those things that needs to be done at the federal level - probably by EPA. It's always cheaper for a business to dump its waste vs. clean it up, so without laws to make dumping toxics illegal, businesses with a fiduciary duty to their shareholders will not do the long term right thing for the planet. The theme about shifting the costs back to the businesses that are the source of them seems to me the right way to think about the issue.

6911
General Stock Discussion / Re: In defense of the corporate pigs
« on: November 09, 2010, 19:44 »
Without delving into long discussions about the history of cheating in business - which is very long; the milled edges to coins and weights & measures laws in many countries as but two examples - "it's just business" doesn't tell the whole story.

While there are many people who are honest regardless of laws or consequences, there are many more who will just do whatever they can get away with. This is why we have laws regulating business conduct in most of Western Europe and the US (I'm guessing in many other parts of the world as well, but I just don't know enough to speak of those). The notion is that business can flourish when customers can trust that purchase of a given weight of a described product is actually that weight and actually that product.

Protest by customers and suppliers when things aren't right is one of the ways major problems get fixed. Sometimes people vote with their feet and move elsewhere (the move from traditional stock to microstock being an example). To my way of thinking there's a lot that's right about the microstock sites even though there are problems. Before walking away, it's worth trying to push for some changes. 

On a separate topic, the notion that business and communities are totally separate is a relatively recent notion. For a long time businesses were closely tied to the communities in which they were located. Things in the last 30-50 years have changed a bit, particularly in the US, but suggesting that business and community must inevitably be separate seems to ignore a lot of possibilities.

So somewhere between "A cadet will not lie, cheat or steal, or tolerate those who do" and "Greed is good" there has to be some sort of middle ground.

6912
iStockPhoto.com / Re: iStock's Agency Collection Pricing
« on: November 09, 2010, 16:27 »
And it does - you're making a valiant effort. I've installed it - much easier than the other workarounds.

However...

...how much better it might be if your efforts could be devoted to enhancements of the user experience vs. papering over the failings of IS's development team?

I don't know if I'm happy or sad that the promised re-vamp of the search engine hasn't yet come about during the busy season - I think on balance I'm glad. We have enough issues with the site running as if it's wading through molasses with the hardware upgrade.

Similar mixed feelings about your wonderful greasemonkey scripts - it seems a bit like enabling. There's a risk that it'll slow IS down even further in doing what they need to to get the site running well. "Oh, not to worry about breaking ........(fill in the blank)......... Sean'll write a script to work around the problem."

6913
iStockPhoto.com / Re: iStock's Agency Collection Pricing
« on: November 09, 2010, 12:30 »
Sean, you're a terrific fit for the Agency collection. After all the difficulties getting into the Vetta club - and how you were repeatedly shut down with all attempts to discuss that - I can imagine it's great to have a place to highlight your work.

If search and advanced search were fully functional - which they aren't since F5;  if Getty hadn't dumped a bunch of so-so files into the Agency collection; if Vetta and Agency were the same prices (and hadn't gone up so much in September in the case of Vetta); and if the best match lurching around trying to avoid having 100% Agency and Vetta in the first few pages; then I think your argument would make sense.

Right now buyers have to really work to avoid Agency and Vetta content. Even worse, if they click on the browse Agency image from the photos landing page, they're stuck in this bizarre Agency only world for all searches unless they can edit a search string, log out or browse Vetta.

I get that Vetta and Agency is the ticket out of the mire for those exclusives who participate. Doesn't alter the fact that IS has effed up the site with F5 bugs and badly crafted introduction of Agency to the mix. Once they straighten the site behavior out, buyers will actually have some choices they can easily exercise (prime among them the option to exclude the high price collections and make that a permanent preference).

6914
General Stock Discussion / Re: In defense of the corporate pigs
« on: November 09, 2010, 12:19 »
Hi Lobo.. welcome to MSG where you dont have the power to shut down complaints in the forum.


I doubt it's Lobo - he already has an account here as pieman.

But it would be a refreshing change to know who is behind the curtain when these finger-wagging folks come to tell us all what we should be doing and thinking...

6915
iStockPhoto.com / Re: Does exclusivity at IS provide a bump?
« on: November 09, 2010, 10:35 »
In the current climate, last month is a long time ago and last year is ancient history - things keep changing. Not only the commission rate issues that have been discussed, but the elephant in the living room - the best match algorithm of the moment.

I've been exclusive for a little over 2 years and the first few months afterward were dreadful. They were playing around with best match 1.0 to work on best match 2.0. Once they introduced best match 2.0, things really improved for me (but not for some others; there was lots of wailing). When Vetta was introduced, there was more turbulence as moving all those files to the front of the searches obviously moved a bunch of other things back. And again with Agency and I'm sure there'll be more Getty stuff finding its way to the site in time. And I'm also sure that there'll be a trend to move the stuff on which they make the most money to the front of the best match results (look at the Thinkstock searches which for a long while - I haven't checked lately - put all the wholly-owned Getty files up front).

It's hard to say with certainty, but I believe that if I were still independent now I wouldn't choose exclusivity at this point - broken promises have completely undermined any sense of trust. You just don't have a clue what you're signing up for any more. That may seem odd given that I'm currently planning to keep my exclusivity - assuming I hit my redeemed credits target for a 35% rate in 2011 I will. Different issues to look at in choosing to stay for another year vs. signing up.

6916
General Stock Discussion / Re: In defense of the corporate pigs
« on: November 09, 2010, 10:23 »
What on earth is the point of joining the forums and starting a post to complain that we're all a bunch of whiners?

6917
iStockPhoto.com / Re: Question About Extended License On IS
« on: November 06, 2010, 18:37 »
Read the explanation of this situation here - I had it happen to me earlier in the year, contacted support and then posted a suggestion based on the information they gave me.

This relates to the more general request for sales data that has come up recently, read about that here.

6918
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 04, 2010, 17:34 »
Yep, I'm not totally satisfied. ... Impossible to know whats going on though without the actual price per credit the buyer purchased. I hope this gets sorted out.


Stop by this thread asking for detailed sales data image by image and downloadable. I'm sure they can ignore the thread just as easily with lots of contributors saying "+1" but it can't hurt :)

6919
Just for completeness, I had said in a couple of (locked) IS threads on this topic that I'd post when I got an answer to my support ticket about the vector price hike.

I got an answer this morning from Joy. She apologized for the delay in replying and repeated what she'd said in the forums - a test of a site feature.

I'd have posted on IS if there was anywhere unlocked to post...

6920
That works out to be 70 cents a credit to the buyer, which doesn't seem way out of line. It's always nicer (for us) when the buyer paid $1.52, but I doubt this is an error.

6921
iStockPhoto.com / Re: Deactivating files on IS
« on: November 04, 2010, 01:23 »
Although they've been nagged a lot about updates, their current position is that the database is updated once every 24 to 48 hours. It does sometimes go beyond that.

I don't think that's good enough - once every 24 hours should be the bare minimum - and have said so in their forums multiple times. However that's probably why you're still seeing your file's thumb.

6922
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 03, 2010, 16:10 »
Aren't we supposed to get paid for the download in addition to the EL?

I'm pretty sure we don't. It's just the EL, which is a 'download with special uses'.


You do, otherwise we wouldn't see all these Legal Guarantee EL questions like "I just got $3.50 for an EL, what's up?".  They got paid for the regular size DL in addition to the EL, so it works that way on the rest too.  Or it should.


No, I'm pretty sure we get paid only for the EL. I've just had a couple of EL's go through and neither image has any regular sales recorded for weeks in one case and several months for the other.


You do get paid a separate license for the image itself, at whatever size, but you have no way of knowing what that is unless you contact support to ask.

I know this because I had a sale of an EL on an image that had no other downloads and contacted support to ask how you could get a multi-seat license for something you never licensed. You can read the info here.

6923
iStockPhoto.com / Re: iStockphoto management constipated?
« on: November 03, 2010, 14:45 »
... my guess is they will take good care of a select group of (in their eyes) good photographers lifting them towards midstock, the rif-raf will have to decide how far they bend before they drop out, as they will only be there to fill a couple of forgotten corners of the site and couldn't be cared about less.


As a member of Future Riff Raff of IS, I think you're close to the mark.

I expect to keep my 35% for 2011 but I think the targets for 2012 will be raised substantially so that those with lots of Agency & Vetta will be able to make the targets but probably not otherwise.

It's a double edged sword though - you only get somewhat higher commissions on Vetta/Agency files, and only when sold on IS -  the high redeemed credit totals count towards targets though.

I pulled out of Vetta (and have opted out of Agency) because they've required those files get sold on various Getty sites as well as IS and I wasn't on board with that. So unless there's a big surge in volume for "regular" priced files on IS in 2011, I'm guessing I'll be Riff Raff for 2012 and go back to independent.

For those who do want to participate in Vetta and Agency, they have the dual problems of the largely crap stuff they've imported from Getty and the clubby little circle that gets the bulk of acceptances to those collections.

6924
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 03, 2010, 14:28 »
No minimum. Awesome. So basically they can just pay us whatever they want to and we have no means of verifying anything, on a site where mysterious technical glitches that affect incomes happen all too frequently.


Hence the request for detailed downloadable stats - we need to know them sale by sale. That's an extension of an earlier request I made specifically about ELs

Duckycards succinctly posted here about the need for transparency.

Shining a light on closed, hidden processes helps to keep them straight.

6925
iStockPhoto.com / Re: iStock ELs not paying properly?
« on: November 03, 2010, 10:13 »

What am I missing?


That the PAYG credit price can be lower than 95 cents. See joyze's comment yesterday, including "There is no pay-as-you-go minimum"

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