I wrote again to Dreamstime as follows:

1.  I have no access to my archived files?
 
2.  I have requested .eps versions and not received these?
 
3.  I have had to download the same file twice to get what I should have to begin with?
 
4.  Your system fails to select and download what was originally selected?
 
5.  I am 20 images short of what I was led to believe I had purchased?

I thought I would give them a week to address these issues, however, their response was completely inadequate and they did not address (answer) the issues raised by me in 3, 4 or 5 (above). 

They say you have 24 hours to access any downloaded files � that was not my experience � when I went to this section it had zero (0) items despite my having downloaded in the prior 24 hours. I would also add that 24 hours is not enough time to re-download the same file(s) as any number of issues can come up in such a short period of time, and it is manifestly unreasonable to limit this to such a short period of time. 7 days would be reasonable.

They did provide me with a link for some of the .eps files I had downloaded earlier - but this was short of the actual files I had requested to download and provided the details of to them. They remain silent on this point which is unacceptable. 

I have logged in from Explorer 9, Chrome and Firefox and have had the same experience with all 3 browsers.

In my opinion Dreamstime has a degenerate and poorly written website that does not work as it is promoted. Dreamstime refuse to answer any questions about these issues and therefore cannot be trusted and are taking advantage of their customers by failing to rectify the problems on the Dreamstime website.

I am truly disgusted by Dreamstime and definitely do not recommend using Dreamstime because if something does go wrong they are unwilling to deal with it and just fob you off � it is an utter disgrace. 

I�ve read through all your comments � thank you. I cannot agree with them all because they do not account for what has actually occurred here. So I will explain it. 

To begin with I will restate that my experience with Dreamstime has been far less than satisfactory � this is my experience and I am here to warn potential users of the Dreamstime website and what they can expect based on how the site is presented and used.

This is not to say that everyone will experience a problem � that is why I am posting on here to bring these issues to the attention of others.

On the Dreamstime site under Subscriptions is this statement:

Level 0-2 images: 1 download
Level 3-4 images: 2 downloads
Level 5 images: 3 downloads

To me this is unclear language and ambiguous since it can mean the very opposite of what the site is attempting to purport i.e.:

Level 5 images can be downloaded up to 3 times per day, Level 4 up to 2 downloads per day, Level 3 up to 2 downloads per day and once each of 0, 1 and 2 - which adds up to 10 downloads per day � which is what I was considering at the time (I do note that this option has now been removed).

If it read something like this:

Level 0-2 images - count as 1 download
Level 3-4 images - counts as 2 downloads, not 1 download
Level 5 images - counts as 3 downloads, not 1 download

This would be clear and unambiguous language.

I have now written to Dreamstime twice and not received any word back from them � other than acknowledging my email.

My first email relates to the download levels, the following to the .eps issue � both of which (to date) have gone unanswered.

Again, these are the facts. �Yes� I have misunderstood Dreamstime statement with respect the downloads, however, Dreamstime is offering a product and must use clear and unambiguous language so there is no doubt about what is for sale.

I should also have my queries answered within a reasonable time.

No problems! Thanks...