Quote from: Wilm on October 12, 2023, 18:50

Quote from: task150 on October 10, 2023, 20:40
The first regarded wood textures, which by nature are quite similar.

Recently I needed wood textures for 3D visualizations. These included spruce, pine, larch, meranti and oak (and more).

I have not found any usable textures at AS. There were several reasons for this in combination:
- The algorithm did not show useful results.
- I did not need any planked textures.
- The textures could not contain knotholes.
- The scale did not fit for me.
- For many textures it was not obvious if it was really the exact wood species. Or if there was keyword spamming on the files.

I then bought a texture bundle from a specialty vendor. However, these were not usable because the textures only contained numbers - it was not obvious behind which number, for example, pine or spruce was hidden. I got my money back.

The fact is that pine, spruce and larch in particular have a very similar grain. It is a huge mistake for a stock agency to reject such textures, which are difficult to distinguish, because of similarity.
This has nothing to do with spamming!

I am very sorry for you and I hope that the problem will be solved as soon as possible.

Yes, you are absolutely right! It happens that you might need certain types of textures or slightly different ones, like without knots for example. And so on; i.e., there can be a lot of variations of what is needed. But at the same time, all the textures of a certain material will be similar in one way or another.

Quote from: Lukeruk on October 12, 2023, 18:33
I am sad to hear this. For 14 years and 115,000 uploads, there is a really negligible number of mistakes, especially if there was no intention to make them. Making mistakes is in human nature; we make them on a daily basis, and if there is no bad intention, Adobe should reconsider the case.
I hope your account will be unblocked soon.

Thank you! I'm certainly hopeful!

Quote from: Noedelhap on October 12, 2023, 11:31
Sad to hear this, but our relationship with Adobe (or any other agency) was never a partnership to begin with. Not even an employee (who has benefits and employment laws to protect him). It's a completely one-sided agreement to deliver content in return for royalties, and contributors have to either suck up any policy change or decision from HQ, or leave the agency. To them, you're just an expendable asset, no matter how good your content or sales are.

All I can say is: never put your eggs in one basket.

You're correct; thank you for the support! I've inquired with Adobe multiple times about the possibility of creating a separate account for specific types of work, among other things. Despite their assurances that it's not necessary, it turns out that it actually is.

Quote from: task150 on October 10, 2023, 20:40
For the past 14 years, I have collaborated with Adobe, consistently delivering quality content. As of the date of the unexpected block on August 23, I had over 115,000 images in my portfolio. Three weeks later, I learned (not directly from Adobe support) that the block was due to an incorrect use of a trademark in the metadata of one image referencing "Miyazaki's style".

I was informed this was my third infraction. The first regarded wood textures, which by nature are quite similar. The second was a lapse in providing complete metadata for a generative AI image. However, these were mere technical oversights, not malicious or fraudulent actions.

Wouldn't it have been more reasonable for Adobe to remove the disputed image and allow me to address these inadvertent errors? Instead, my account remains blocked, depriving me of my livelihood for two months.

Adobe, I deeply value our long-standing partnership and kindly request you to reconsider the decision regarding my account.
Or at the very least, provide responses to my numerous inquiries?

Warm regards.

#Adobe @MatHayward

The main issue is that Adobe has keeping me in the dark for nearly two months. It's unclear what steps to take next: whether to delete my account and upload new works, or to wait for further instructions, or to consider other options.

Additionally, it feels as if Adobe's support has become unresponsive; all the emails I send now receive automated replies:
Unfortunately, your request couldn't be answered by our Contributor support team. We apologize for this unusual circumstance.

Quote from: yuriy on October 11, 2023, 23:31

Quote from: task150 on October 10, 2023, 20:40
The first regarded wood textures, which by nature are quite similar.

curious about this... was it oak and you said "birch" in the tags or something?  i have had a fair number of image come back for "data issues" which seems like a reasonable approach.  you get a chance to fix your error (though plenty of times i'm scratching my head trying to figure out what the issue might be).

These are wooden textures. I purchased various boards, stains, and sandpaper and spent two months creating these textures. I still have some of the resulting panels. Unfortunately, due to the inherent similarity of such textures, I received a ban for uploading similar content

For the past 14 years, I have collaborated with Adobe, consistently delivering quality content. As of the date of the unexpected block on August 23, I had over 115,000 images in my portfolio. Three weeks later, I learned (not directly from Adobe support) that the block was due to an incorrect use of a trademark in the metadata of one image referencing "Miyazaki's style".

I was informed this was my third infraction. The first regarded wood textures, which by nature are quite similar. The second was a lapse in providing complete metadata for a generative AI image. However, these were mere technical oversights, not malicious or fraudulent actions.

Wouldn't it have been more reasonable for Adobe to remove the disputed image and allow me to address these inadvertent errors? Instead, my account remains blocked, depriving me of my livelihood for two months.

Adobe, I deeply value our long-standing partnership and kindly request you to reconsider the decision regarding my account.
Or at the very least, provide responses to my numerous inquiries?

Warm regards.

#Adobe @MatHayward

A similar story... now I'll post my own.