Quote from: sharpshot on October 25, 2023, 07:08

Did they reply? I have only noticed this now, email must've gone to spam folder. No idea what my balance was, can't remember the last time I withdrew from them. Doesn't seem that this can be legal? They have my PayPal details, no reason why they couldn't just send the money, other than it gives them a nice bonus when they close down at short notice?

They haven't replied to any of my emails, and I am pretty sure they will not. It is also not the first time a royalty free website deprives me of my money. I've got at least $4000 on another website that I'll never receive.

I hope that only people like me (who didn't ask for their money within September) will get robbed, and hopefully the rest will eventually get paid what they are owed.

I have been with Canstockphoto since 2005-06. I'm really sorry to see it close.

That said, the deadline that was given for submitting a final payment request ended up in my server's spam folder and as a result I never saw it. I randomly found out the news after trying to log in to the site.

I haven't been submitting new content for many years, however also for many years I have been gathering royalties within the site instead of pulling it out. Several times I converted royalties to credits to acquire images for some of my projects. Unfortunately, my remaining royalty balance was well over $1000, which to my understanding Canstock will refuse to pay me. I have emailed them about it and I await their reply.

Leaving that money for a long time within Canstock was surely to Canstock's benefit, and now it feels bad that I am going to be "punished" for doing that. The fact that the email ended up on my server's spam folder is just what happened to me. I could instead be laying sick in bed, be dealing with a personal tragedy, or anything else someone who doesn't log into the website often, be dealing with that would deprive them of the "request what you are owed now or lose it" period. How fair does it sound to deprive someone of what they are owed?  If it was me, I would simply pay up all royalties to all accounts that have already provided me with their payment info in the past since this is money that doesn't really belong to me.

I'd love to hear other people's thoughts on that.

Thanks!

Konstantinos