guys, have sales on canva stopped for days too? what is going on?

Quote from: DannyCanva on February 29, 2024, 13:24
Hi there,

Apologies for the concern around the messaging here. I have shared the feedback here with our team.

The same email is currently being sent for all content removals, whether very serious violations of our Acceptable Use Policy, or contributed content removed from Creators as part of ongoing content library audits.

The messaging around "suspension" is not intended for the latter case; so please don't be alarmed by this, and you don't need to worry about account suspension.

Hope this helps!

hi danny, what do you mean by serious violations?

Have any of you here had your account suspended or have you really received that many violation notifications?

This afternoon I wrote to the people at Canva complaining about the fact that they send notifications on images uploaded 3 or 4 years ago that violate the new rules and they replied that they will solve this problem, do you believe it?

Have any of you already had your account suspended?

They just removed the map of India for me, do you think this is normal? Always an old image uploaded before the new guidelines, crazy stuff!

yes, but it makes no sense to block contributor accounts who have images that are not suitable for the new guidelines, it should be like this for those who upload these prohibited images now, not for those who have had them in their portfolio for 4 years, it is unfair, at most they will take care of removing them without block accounts!

I honestly don't understand what sense there is in removing images from 4 years ago or even 3 uploaded to my portfolio when maybe there weren't even these strict restrictions and rules yet, it doesn't make sense, it's very strange, especially having your account suspended for images that you didn't know they could break the rules

Hi, yes I too have already received 2 violation emails, now I wrote to them to understand exactly what it is about but is it possible to appeal this, has this happened to others as well?