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General Stock Discussion / ISTOCK missing downloads
« on: June 26, 2016, 23:44 »
Does anyone have notice that comparing 2 downloads stats pages in Istock, these don't coincide in the total number of downloads?
the first page is your portfolio classic view where in every image appears the numbers of downloads of each image... you need to add all the downloads for this year and compare this number against the profile page, right corner: downloads(for this year).
the total number of downloads in the classic view is bigger than the number that appears in the profile.So you are losing downloads that are not being pay to you or are not counting like a sale.
I sent a request to them to correct this, but after 1 week there is no answer.
I have checked with another user and it is happening the same.
There should be a system error (for how long?) in counting the downloads and we are losing money because the profile view is missing the real total download sales for your files in a year...
the first page is your portfolio classic view where in every image appears the numbers of downloads of each image... you need to add all the downloads for this year and compare this number against the profile page, right corner: downloads(for this year).
the total number of downloads in the classic view is bigger than the number that appears in the profile.So you are losing downloads that are not being pay to you or are not counting like a sale.
I sent a request to them to correct this, but after 1 week there is no answer.
I have checked with another user and it is happening the same.
There should be a system error (for how long?) in counting the downloads and we are losing money because the profile view is missing the real total download sales for your files in a year...