Corporate clients are a mix-match ... they can pay by CC the day of the shoot if there is an employee with that access available or they can choose for us to invoice them, which I just send a basic paypal invoice from my phone on the spot. It pretty much depends on the size of the company and what we're doing. If I'm just popping in to shoot a quick headshot for the CEO, they often pay that day. If we're scheduling a couple hours to shoot headshots for 100 corporate executives then they often choose to invoice.
Publication clients pretty much always require invoicing and are often slower at payment too (many like to pay all their company invoices in bulk on a specific day of the month ... its annoying)
General Public clients ALWAYS pay 100% in full before the shoot even takes place. This is going to be for senior pictures, family portraits, boudoir, weddings, etc.
For weddings & events, we're always paid in full and well in advance. They're normally booking us out up to a year in advance anyway. So, there's more time to work with payments, etc.
For other forms of portraiture, we accept payment at anytime up to the beginning of the session and taken on-location .. we're always paid for these sessions before the camera comes out of the bag and print orders are paid in full before any orders are sent to the lab. Model portfolios are an exception and need to pay before the day of the shoot .. simply put.. many of these clients can be a bit flakey (true stereotype) and I'm not driving to a location without payment only for the model to never show up.
For portrait print orders over $1000 we will break the payment into a max of 3 monthly payments .. however, the order is still not sent to the lab until the final payment is made. No refunds are issued for these payment plans. We do this because I don't want to deal with storing orders for 3 months at a time. There is also the occasional situation were a client makes 2 payments and then disappears completely ... again, we're not in the business of running a warehouse.
Contracts are used for corporate clients when applicable and for the general public but only on weddings & events. We do not make portrait clients sign contracts, except in the situation of senior pictures where that student is also a part of our spokesmodel program.
If you will be focusing on print sales opposed to a 100% digital delivery, I strongly advise avoiding online carts entirely. You will NOT generate as much profits. These should always be done through a sales appointment. Show your images online and let them order at their leisure from home and they're going to put it off .. budget .. order the minimal. Wow them with a great initial image viewing experience, showcase all your products where they can touch them with their hands and discuss the options and you will see more significant up-sells. This is where you see clients who originally budgeted $400 deciding to take advantage of your payment plan and placing a $1600 order instead.
Publication clients pretty much always require invoicing and are often slower at payment too (many like to pay all their company invoices in bulk on a specific day of the month ... its annoying)
General Public clients ALWAYS pay 100% in full before the shoot even takes place. This is going to be for senior pictures, family portraits, boudoir, weddings, etc.
For weddings & events, we're always paid in full and well in advance. They're normally booking us out up to a year in advance anyway. So, there's more time to work with payments, etc.
For other forms of portraiture, we accept payment at anytime up to the beginning of the session and taken on-location .. we're always paid for these sessions before the camera comes out of the bag and print orders are paid in full before any orders are sent to the lab. Model portfolios are an exception and need to pay before the day of the shoot .. simply put.. many of these clients can be a bit flakey (true stereotype) and I'm not driving to a location without payment only for the model to never show up.
For portrait print orders over $1000 we will break the payment into a max of 3 monthly payments .. however, the order is still not sent to the lab until the final payment is made. No refunds are issued for these payment plans. We do this because I don't want to deal with storing orders for 3 months at a time. There is also the occasional situation were a client makes 2 payments and then disappears completely ... again, we're not in the business of running a warehouse.
Contracts are used for corporate clients when applicable and for the general public but only on weddings & events. We do not make portrait clients sign contracts, except in the situation of senior pictures where that student is also a part of our spokesmodel program.
If you will be focusing on print sales opposed to a 100% digital delivery, I strongly advise avoiding online carts entirely. You will NOT generate as much profits. These should always be done through a sales appointment. Show your images online and let them order at their leisure from home and they're going to put it off .. budget .. order the minimal. Wow them with a great initial image viewing experience, showcase all your products where they can touch them with their hands and discuss the options and you will see more significant up-sells. This is where you see clients who originally budgeted $400 deciding to take advantage of your payment plan and placing a $1600 order instead.



.. still there's a lot of custom modifications I'm giving our coder to wok on.


Before I do though - I'd like to give out a special thank you to Sean Locke, Jo Ann Snover, Leaf & ShadySue. We used a lot of feedback from photographers & buyers and those of you here on MSG that I talked to have been a big help. Your thoughts were greatly appreciated and we hope to hear more from you.