yes it is down for me too ..... "Internal Server Error"

i found this, but there is not too much information.

"Global Partner Program


What is the Global Partner Program?

The Global Partner Program will distribute your works to a group of hand-selected resellers and high-volume customers who have not previously used the Pond5 marketplace. 

How do I participate?

All Pond5 Artists are automatically enrolled in the program, as outlined in our Contributor Agreement (link not yet active).

How do I opt-out?

Participation is optional, and you can opt-out (link not yet active) at anytime after the program launches on March 20, 2017.

Where can I track my sales from the Global Partner Program?

You may track your sales from this program and all other sales on your Dashboard. At launch, aggregate sales from the program will be reported on a monthly basis. 

Will partners have access to my high-resolution content?

No, your high-resolution content is only delivered to end customers after a transaction is processed. Access to your content will be managed via our API.

How will my content be priced in the Global Partner Program?

Deals that are part of the Global Partner Program will be negotiated on a case-by-case basis.  These partners tend to have high-volume demands and require custom indemnification and standardized pricing to manage their budgets. We will likely pool content within a similar price range for buyers based on their budgets, commitments, and licensing needs. Deals sold as part of this program may also include extended licenses, which will generate additional revenue for participating artists.

Does this program impact my pricing in the Pond5 marketplace?

No. Marketplace pricing will not be impacted. You can continue to set your own prices in the Pond5 marketplace. 

How will proceeds from sales of my work be divided as part of this program?

As always, all net revenue will be split with you 50/50.

How will participation in the Global Partner Program impact how my content is displayed on Pond5?

The Global Partner Program is designed to reach customers who do not use our marketplace.  We expect this program to generate sales above and beyond sales in our marketplace. Your decision to participate will not impact the way your content is displayed or ranked in our marketplace in any way.

If I do not participate in the Global Partner Program, can I still be included in reseller deals?

Unfortunately, no. You must remain opted-in to the program to be included.

Still need help? Contact us!"

Quote from: Newsfocus1 on February 04, 2017, 14:11

Quote from: sylwiab on February 04, 2017, 12:23
Ok..so i don't understand nothing....and it's really frustrated.

1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...
Also i can't find my portfolio on  GettyImages,  Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)


2) What about sales : i saw SOME  (of course i have no idea which one because Deep Meta v2 doesn't  work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold?

3) Where is support center??

Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..

Your portfolio is where it always was at Istockphoto.com - which is now the site for buyers (you can still log in as ever and see your files). No need to re-upload!

Sales data for rest of December and January will be posted on the ESP site on February 20 with payments (where applicable) going out on Feb 25.

Support is via link on top right "need help?" or go to the forum ("Contributor Community") for answers -link to that is also on top right.

Thank you very much for information.

I was also asked about support because when i try to contact via " need help" >> "contact us " some kind of warning showed up : " Unsecure page!" .

Ok..so i don't understand nothing....and it's really frustrated.

1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...
Also i can't find my portfolio on  GettyImages,  Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)


2) What about sales : i saw SOME  (of course i have no idea which one because Deep Meta v2 doesn't  work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold?

3) Where is support center??

Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..

Thank you.

But still no specific information what kind of footage was purchased...

Quote from: Stocker2015 on January 03, 2017, 20:12
I stopped uploading photos and i am gonna wait. I can see the sales and balance in Deepmeta. I can log in to  gettyimages with my istock  account but it looks like it is not a contributor account for getty. Are all the contributors buyers now? That's strange.

Is it possible to see (in Deepmeta) what kind of file was purchased or only number of sales and balance are visible?

So now what? We have to wait untill February?


I'm glad that i stopped upload new files there long time ago.

Is it related with this email?

"
We'd like to wish you all a terrific 2016 winter holiday season. As the year comes to an end we are aware there are some very important Unification dates coming up.

December 23, 2016

    Exclusives subs sales move to price per file based on normal current rates of 25% to 45%.
    Non Exclusives subs sales move to price per file based on 15% for Photo files & 20% for Video and Illustration.
    New Rate Card to become effective.

January 1, 2017

    New Download Targets become effective.

February 1, 2017

    iStock.com contributor tools will be retired on www.istockphoto.com/xnet.
    Login details for the ESP Platform sent to iStock contributors.
    iStock contributor tools become available via the ESP platform.

Additional Notes:

    Download Statistics

        Your download stats will no longer be available on iStock.com come the February 1 cutover. We will not be porting previous years stats over to the new system so we strongly advise you to download your CSV prior to the cutover on February 1, 2017.

    ADP Copyright Name

        In the very near future we will be changing the term 'Copyright' to 'Credit Line' on all Asset Detail Pages. "

I've got the same problem with Firefox
( Access Denied
Error code 14
Request was blocked by the security rules)

and also works fine with Microsoft Edge...

Upload via FTP works fine.

Did someone reported this problem to Pond5?

The whole world? 

Quote from: ctsankov on June 15, 2016, 16:58
Down from chicago too

From twitter:
We're aware that some of our users are having issues accessing http://Shutterstock.com . Our team is on it. Stay tuned for more updates.

Thank you for information. Down here in Poland too

Finally when my payment went through from POND5 i get message from Paypal that my payment is blocked.
I called Paypal and it was resolved immediately on the phone, but they was surprised and couldn't tell what causes this kind of issue every month.

The thing is that i have this problem only from March 2016.
It never happened before.

"KnowYourOnions": maybe this is the point..

I had the same problem last month and again... this month.
Last month my payout came 6 days later . It's strange but I got this issue only with Pond5

I tried a month ago (via facebook)  and so what. He didn't answear.

I still hope that "they" pay our money

So what should we do now?

Is this his profile?
https://www.facebook.com/craig.lillard?fref=ts