Quote from: moonman on February 06, 2017, 13:52
Well, well.  Joined the group today just so I could get a read on what the bujeezuz is going on at iStock, and low & behold I am relieved to see I am not alone.  I am on day 8 of being locked out from my content.

I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab.  E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.

Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.

What is certain is that there are (still) 2 distinct accounts.  Via deep Meta 2.x and 3, one is able to see accounts:  One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while.  My two accounts, old and new share username, but different passwords.

Chrome goes in circles.  E.G.  deliberate entry of improper/erroneous creds results in what you would expect, denial of login.  However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed.  It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol.  OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.

I.Explorer works correctly.  E.g. deliberate entry of  improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in.   Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there.  Java pukes that they're missing root objects and just about every link on the page was/is broken.  Only yesterday did the community button get fixed.

This is awful.    It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp.  Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..

Personal opinion:  Getty = corporate.  istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre.  Make no mistake

THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So:  THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN.  e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.

I will wait it out .. but I saw one poster here mention April .. I would not be surprised.

Well it did not take till April -  I'll take some salt with my crow.  And while it did get botched somewhat .. its better now.
The commission structure for nons is the same .. and with the issuing of another bulletin/email with regard to exclusives and the implementation of an incorrect commission formula - soon to be corrected, I trust that many if not all their earnings indicators/statements/notices will be adjusted and their concerns addressed accordingly.

THE INDEXING PROCESS is better now and is more responsive.  The notes I submit with batches are read and relied to where applicable.  Approval times are WAY faster .. Night & day.  Much faster.

While the commission monies/money in ESP do not match DM2 .. they were better than double as I suspect, DM2 does not include partner sales (I think).  Bottom line, I accrued/earned more than double DM2 is showing.  Not a big fan of charts and pie graphs but hey, it's pretty comprehensive data. 

The only wish that I have is that they can come up with real time reporting - but not relying too much on it.

Well then .. onward and upward.

MM

An update for what it's worth.  After all, why rant if one cannot come back later to offer update and/or solutions ...

Chrome no longer cycles - at least, for myself .. e.g.  It works as it is supposed to. 

I think right now is a good time to pretty much state that ESP, for those uninitiated, myself included, is not what I expected.  This is not necessarily bad/good.  Just that being a visual kinda guy, not having any imagery on ESP (batch/date oriented) was not helpful.

To be clear, I have not and cannot (yet) use the ESP web portal interface e.g. the "Getty ESP web(site)" to upload.  It does not "remember" any batches.

On the other hand - Deep Meta 3 works perfectly - the issue for me regarding that is - once an image is uploaded - i cannot access it on the site.  So it must be key-worded and surely destined to be uploaded.  This will likely be resolved as access to one's images becomes more available / streamlined .. but til then ....

Useful things:

This board/thread is useful.   
For ppl new to using Deep Meta 3 (DM): This video was useful, https://www.youtube.com/watch?v=9FcuqTYb7T0
Deep Meta 2 still works with regard to retrieving sales information.  E.G. you can see sales in terms of # of downloads and $$ amounts.  (Not to say that that will be accurate as Getty has indicated that their Sub formula seems to be calculated on # of DLs over specific periods of time .. ))
Deep Meta 2 requires your old iStock login.
Yes - There are still 2 distinct accounts that (should) work.

Support responsiveness is .. well .. less than desired ..

So .. ugly it may seem to some.  The upload system does function and you can do it.  Reviewing your portfolio via iStock however, feels very long distance because although you can view your portfolio, it is not manageable from that window/site/page.  This is/was intentional, I get that, however, as mentioned previously, access to (my) images is not yet available via ESP. 

By the way - that download counter in the Account Management ->profile tab ->royalty status download counter ... is out to lunch.  For myself, it appears to be 3 months behind.

MM

P.S.  I did not type newbielink .. seems the system inserts it.

Quote from: moonman on February 06, 2017, 13:52
Well, well.  Joined the group today just so I could get a read on what the bujeezuz is going on at iStock, and low & behold I am relieved to see I am not alone.  I am on day 8 of being locked out from my content.

I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab.  E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.

Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.

What is certain is that there are (still) 2 distinct accounts.  Via deep Meta 2.x and 3, one is able to see accounts:  One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while.  My two accounts, old and new share username, but different passwords.

Chrome goes in circles.  E.G.  deliberate entry of improper/erroneous creds results in what you would expect, denial of login.  However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed.  It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol.  OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.

I.Explorer works correctly.  E.g. deliberate entry of  improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in.   Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there.  Java pukes that they're missing root objects and just about every link on the page was/is broken.  Only yesterday did the community button get fixed.

This is awful.    It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp.  Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..

Personal opinion:  Getty = corporate.  istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre.  Make no mistake

THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So:  THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN.  e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.

I will wait it out .. but I saw one poster here mention April .. I would not be surprised.

Not much in the way of responsiveness:

I have received the same email, quoted below,  twice for several separate inquiries, expressions of concern.  The issue with Chrome re-cycling the login page has not been resolved.  I was not a user of Deep Meta (DM) before, but alas I may become one before too long.  I am able to upload via DM3 .. but who . knows where it goes on ESP - no trace - only record I have is on, of course, DM3.  I have uploaded 200+ images to all the other sites with whom I work with istock quickly falling behind as I cannot afford the time pissing around with this.  It sounds like Getty has plans for adding on the upload/management capability to ESP in future weeks .. but really ?   E.G. they took a working upload management interface away .. and just left the contributor community hanging.  Ya .. nice.  That's the BREAD and BUTTER community of contributors, .. left haning, because the replacement upload/management tool .. is weeks away from being ready. Nice.

This I expected, and furthermore, judging by the language and tone of the email, which appears politely condescending, they (Getty) are going to do whatever it is they intend, in their own time, however they feel, and issue edict emails such as this until whenever whatever is not working ... is.

In other words  "We know you guys aren't that happy, you'll just have to wait it out until we get it organized."  That would have been a simpler email.

I like iStock as i have decent sales there.  And bad as it is/can get *sigh*  I will just wait and backlog my work there until they get some sort of semblance with the upload/management GUI at ESP.  I really dont like DM ... I still stand by my (and another poster's) fix/ready date of April.

Pro forma response email:

-------
Thank you for contacting ESP login help. It looks like you have an issue with the ESP single sign on, so please carefully read the general guidance below.

INVITATIONS

All invitations to ESP have been sent out. Please log in with the ESP username you received in your invitation email and the password you created, NOT your iStock member name and password.

If you are already registered in ESP as an iStock videographer, you were not sent a new invitation email last week. When you log in to esp.gettyimages.com using your video login credentials, you should see the new ESP landing page and that we've updated your account by adding any other approved file types.

PASSWORD RESET

If you need to request a password reset, please make sure you put your email address in both the username and email address fields. If you still do not receive the password reset email from the ESP site, please try resetting your password through Getty Images using your ESP username and email address here: https://www.gettyimages.ca/forgot-password

- -

ESP SUPPORT

If you were able to log in to your account, please see our ESP Support forum thread in the Contributor Community for any questions or issues about the new ESP site.
https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123

Please note that this email is for ESP log in issues only. If you further assistance, please create a support ticket in your ESP account.

- -

FURTHER ASSISTANCE

If you are still unable to log in to your account, please respond to this email.

Please note: if you are an approved iStock videographer but have never uploaded a file via esp, you may have a pending invitation from several years ago. If you think this applies to you, please respond back and we will take a closer look and resend you that existing open invitation.

Sincerely,
Contributor Relations

iStock by Getty Images
www.istock.com | www.gettyimages.com

scratch that .. no metadata uploaded.   

Update to previous somewhat whiny post .. .   Am able to login to ESP using I.E. and am uploading a batch now.   One plus I can see hugely is the ability to scale the image thumb.  :-)

Still cannot see my content uploads prior to migration. 

Am I missing something ?

Well, well.  Joined the group today just so I could get a read on what the bujeezuz is going on at iStock, and low & behold I am relieved to see I am not alone.  I am on day 8 of being locked out from my content.

I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab.  E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.

Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.

What is certain is that there are (still) 2 distinct accounts.  Via deep Meta 2.x and 3, one is able to see accounts:  One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while.  My two accounts, old and new share username, but different passwords.

Chrome goes in circles.  E.G.  deliberate entry of improper/erroneous creds results in what you would expect, denial of login.  However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed.  It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol.  OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.

I.Explorer works correctly.  E.g. deliberate entry of  improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in.   Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there.  Java pukes that they're missing root objects and just about every link on the page was/is broken.  Only yesterday did the community button get fixed.

This is awful.    It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp.  Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..

Personal opinion:  Getty = corporate.  istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre.  Make no mistake

THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So:  THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN.  e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.

I will wait it out .. but I saw one poster here mention April .. I would not be surprised.