Quote from: synthetick on February 27, 2024, 11:26
Some people here are suggesting that Adobe doesn't investigate properly and shuts down accounts without sufficient evidence, but maybe the long time that it takes them to investigate accounts (and then either unblock them or terminate them) could indicate that Adobe is being very thorough. As contributors we really have no idea what level of fraud is going on.

The presence of fraud on Adobe (and other platforms as well) doesn't imply that contributors, who have invested years in building their portfolios, are fraudulents. In my case, the risk of losing over $5,000 a year on Adobe far outweighs any potential gain from engaging in the accusation they made for me.

Quote from: Wilm on February 27, 2024, 10:58

Quote from: zi_fi on February 27, 2024, 08:11

Quote from: Wilm on February 25, 2024, 21:09
However, I generally believe that there are indications as to why such purchases - for example via a 30-day free trial - become conspicuous at all.

If the buyer does not search for keywords, but enters the image numbers directly and downloads the images, this is not "normal" search behavior. And if this happens several times in a row, some automated "alarm signals" will probably go off at the agencies - which is understandable.

It's evident that there are certain behaviors that should raise red flags, such as direct downloads using image numbers without keyword searches. However, it's baffling that Adobe either lacks the tracking systems to detect such anomalies or simply chooses not to investigate thoroughly. Opting for account termination as a quick fix is not only lazy but also unjust. Contributors invest significant time and effort into building their portfolios, and they deserve better than arbitrary terminations without proper investigation. Adobe needs to step up and implement robust monitoring systems to ensure fair treatment of its contributors.

I would like add this:

It is not generally suspicious if images are not searched for, but the image numbers are entered and the image is downloaded.

We have searched for images for certain projects often enough and forwarded the image numbers to our customers so that they can buy the images. This is quite a common procedure.

In our case, however, it was always images from a wide variety of contributors. And our customers also bought the images and did not download them via free trial.

In any case, I would very much appreciate it if Mat would take a closer look at your case and give you more specific feedback.

I'm optimistic that he'll be able to do so if he's available to assist.

Quote from: Wilm on February 25, 2024, 10:07

Quote from: zi_fi on February 25, 2024, 08:40


Regarding your concern about conspicuously high numbers of downloads from trial subscriptions, I must clarify that I have never engaged in or encouraged such practices. It is not logical nor ethical to have friends purchase my content to inflate download numbers. I have always operated within the guidelines and ethical standards set forth by Adobe Stock.

Perhaps Mat Hayward can take a look at this if you let him know in a personal message.

I reached out to Mat Hayward three days ago but haven't received a response yet. If anyone here has alternate contacts or can assist me in reaching an Adobe representative, I'd greatly appreciate it.

Quote from: cobalt on February 26, 2024, 00:37

Quote from: Uncle Pete on February 25, 2024, 17:39

Quote from: cobalt on February 25, 2024, 12:01
From what I understand we always get paid normally if content is bought via free trials.

Which is where the abuse part comes in, some people do make their friends sign up for free trials and buy content. Some criminal gangs might even have a large networks organised this way and make thousands of dollars before Adobe finds them.

Then they steal or create new identities and start again.

Especially in countries where 3000 dollars is worth like 30 000 elsewhere, it is extremely profitable to steal via agencies with endless fake profiles.

In addition they sell their free downloads to other users who can buy much cheaper from then than from Adobe directly.

The problem is real.

But producers should be protected from criminals. There is no way you can protect yourself from abusive downloads.

Why would these gangs or groups target zi_fi, or anyone else not associated, for downloads then, if they have no financial gain in doing that?

I suppose there could be some kind of personal attack or revenge motive to pick someone out to harm their income?

They probably want his content. These gangs also sell batches of stolen content online.
They make money in all ways in this scam.

Downloaders may seek valuable content for their projects, potentially benefiting financially. However, regardless of their motives, Adobe's actions toward contributors have been unjust. As a victim myself, it's clear that thorough investigations before termintaing my account are lacking.

Quote from: gnirtS on February 26, 2024, 03:08

Quote from: Uncle Pete on February 25, 2024, 17:39
I suppose there could be some kind of personal attack or revenge motive to pick someone out to harm their income?

There are discussions on some groups that a tactic can make a very good denial of service type attack if its a personal grudge.  At "best" they lose it forever, at "worst" they still lose it for weeks/months while its investigated.

Theres also the other possibility that they have content worth stealing OR picked at random to steal most of the content to reupload as their own at a later date.  They do target random accounts just as a form of content mining.

The whole thing is rapidly becoming a swamp of bad deeds and seemingly monitoring/enforcement hasnt kept pace with the exploiters.  I suspect the problem here is the result of a rapid increase in fraud attempts from specific areas and a rapid increase of new contributor accounts resulting in automated systems flagging an account and no staff available to human review in any sensible time frame (if at all).

You've touched on a critical issue here.
While contributors may receive compensation from the platform, some users will exploit the system to obtain free content without any commitments.
The abuse of free trials undermines contributors' efforts and compromises the integrity of the marketplace. Platforms need to reassess their policies to prevent exploitation and protect contributors' interests.

Quote from: Wilm on February 25, 2024, 21:09
However, I generally believe that there are indications as to why such purchases - for example via a 30-day free trial - become conspicuous at all.

If the buyer does not search for keywords, but enters the image numbers directly and downloads the images, this is not "normal" search behavior. And if this happens several times in a row, some automated "alarm signals" will probably go off at the agencies - which is understandable.

It's evident that there are certain behaviors that should raise red flags, such as direct downloads using image numbers without keyword searches. However, it's baffling that Adobe either lacks the tracking systems to detect such anomalies or simply chooses not to investigate thoroughly. Opting for account termination as a quick fix is not only lazy but also unjust. Contributors invest significant time and effort into building their portfolios, and they deserve better than arbitrary terminations without proper investigation. Adobe needs to step up and implement robust monitoring systems to ensure fair treatment of its contributors.

Quote from: gnirtS on February 25, 2024, 09:50

Quote from: Wilm on February 24, 2024, 22:28
There have been contributors in the past - even back in the fotolia days - who manipulated the algorithm with downloads from another account or via "friends". Even fotolia moderators were banned for a longer period of time when this was discovered.

The FB groups for AS/SS (they advertise on all of them) are full of people advertising "account with xxxx credits - i'll buy your stuff for ranking" and other things going.
Its very prevalent.  And yes, so is the free trial thing.

Mainly Pakistan and India but certainly elsewhere too.

Accounts are either free ones, obtained using stolen CC credentials, stolen login credentials or obtained through someone's work.

Its getting to the stage i think agencies might genuinely need to consider a contributor block from certain areas or at the very least a much much tougher vetting, review and monitoring regime.

Some of these flagged accounts may genuinely be innocent victims - mistakes do happen and im aware of a few.  BUT the vast majority of people on FB complaining were breaking the rules, got caught and arent happy about it.

While it's true that fraud can occur in any country, it's concerning that such practices seem to be more rampant in specific areas.

The question of why Adobe allows such activities is indeed valid. One would expect a platform as reputable as Adobe to have robust security measures in place to prevent such abuses. The fact that these activities continue despite their existence raises questions about the effectiveness of their systems, particularly in terms of payment processing.

Furthermore, the accusation leveled against me in the email, suggesting that I purchased my own content using free trials, is both unfounded and alarming. The same content performs well on other platforms, indicating that there may be discrepancies in Adobe's investigation process.

Overall, there's a clear need for Adobe to implement stricter vetting, review, and monitoring procedures to curb fraudulent activities effectively. & stricter monitoring of free trial accounts is essential to prevent fraudulent activities.

Hey there,

It's a shame that certain regions seem to have more issues with fraudulent downloads, possibly fueled by those YouTube "tips" on exploiting trial periods for "free" content.

Adobe is a significant platform for contributors like us, and it's expanding rapidly. We definitely need it, but it's essential for them to improve communication and provide better protection for artists. They should be able to differentiate between fraudsters and loyal contributors in this age of advanced security infrastructure options.

Taking such drastic actions like termination without thorough investigation after just four days of requesting payout seems a bit too hasty, to say the least.

Here's hoping they can rectify these issues soon.

Cheers!

I completely agree that maintaining the integrity of platforms like Adobe Stock is crucial.

Regarding your concern about conspicuously high numbers of downloads from trial subscriptions, I must clarify that I have never engaged in or encouraged such practices. It is not logical nor ethical to have friends purchase my content to inflate download numbers. I have always operated within the guidelines and ethical standards set forth by Adobe Stock.

Furthermore, Adobe MUST enhance its security measures to detect and prevent fraudulent activities, such as the creation of fake email accounts to download content.

Here's my portfolio on SS: https://www.shutterstock.com/g/zjabarin?sort=newest
(I wish you like it)

Dear Forum Members,

I am compelled to share a troubling experience I recently had with Adobe Stock. After requesting payment for my extensive and diversified portfolio of vector arts tailored for the MENA region, I received an email notification (screenshot below) indicating  account termination. Despite reaching out twice thereafter, I received no response for 3 weeks.



I wish to highlight five key points:

1. Lack of Control Over Content Distribution: As a content creator, I have no control over who downloads my content or how it is acquired.
2. Concerns Over Misuse Through Free Trials: I am unaware of any method to disable downloads through free trials. This raises concerns about potential misuse of my content by unauthorized users
3. Calls for Enhanced Security Measures: Instead of resorting to account termination, Adobe could implement more robust security measures. For example, they could investigate IP addresses associated with free trial downloads and cross-reference them with account activity. Additionally, they could track contributor activities to ascertain if they are also downloading content for free.
4. Need for Evidence-Based Action: It is essential to emphasize that accusations of irregular sales activity should be substantiated with evidence. Without concrete proof, such accusations are legally dubious and unjust.
5. Comparable Success on Other Platforms: It is worth noting that I maintain portfolios on other platforms, where I have achieved comparable levels of success without encountering similar issues.

I urge Adobe representatives to provide clarity on these matters and address concerns regarding account termination and lack of response to inquiries.

Quote from: Abdo on January 27, 2024, 21:32

Quote from: cobalt on January 27, 2024, 19:49
What really gets me...all the agencies have a huge problem with fraud and criminals.

But only Adobe has implemented this invisible shadow court system that shoots first and blocks you from your income, then investigates weeks or months later, while you are cut off. Through no fault of your own.

Nobody else does this in the industry.

Even worse, we are all very faithful customers of Adobe, we all subscribe to their products and services.

So why are we treated like that??

And there is no compensation offered for the months of income lost and the punishment in rankings of your files.

Adobe is a gigantic software house.

Why can't they come up with a much better workflow and lead by example how to deal with criminals while treating producers and CUSTOMERS in a professional way?

I don't think the administrators there know about this, that's why we complain here and there, and contributors keep  contacting the same guys (Adobe Artist Relation).

They said blocked for a suspicious sales activity, some could do this lets be honest, but the disaster is that they can't detect that or distinguish between authentic sales and fake sales, check what they replied, i attached a screenshot earlier (There's nothing you can do to avoid these!!!)

They should prove it because suspicious does not mean guilty! but how to prove it's not really my problem.

I would say, bro, with respect to your decision, that you've made a mistake.

It is their website, and their marketplace, and we -contributors- need such websites to make PASSIVE income from our work. and Adobe is one of the big players, and many thinks that they're going to dominate the microstock market within 3-5 years.

If there is fraudulent activities on your account, which increases your revenues, and then there're charge back on the CC used to purchase your content; adobe has the right not pay you what's been charged back.

It is disturbing, and its frustrating, and disappointing that Adobe does not have strong anti fraudulent infrastructure.. but until they have, let's play with their rules and be patient.

Have you been unblocked?

I Hope Adobe adapt to the new world of enhanced security measures and strong safeguards against frauds. Originally I've been on Fotolia, and Fotolia were doing the same things to contributors. it seems that Adobe has only re-branded the website without developing it's core!

I have experienced the same issue 5 times, 3 were in Fotolia's era.