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Messages - zai2010

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1
iStockPhoto.com / Re: Account is under investigation
« on: August 24, 2010, 04:10 »
Hi guys,

Just wanted to give you an update. I never got my iStockphoto account back.
I called and I was told that email is the only way to contact Compliance Enforcement group.

I wrote few emails. In one email I showed Illustrator screen shots in regular (Preview) and Outline modes to show how simple my illustration really is. In reply, Compliance Enforcement rep accused me in creating fake sketches...
Which only meant that she didn't read my email at all! I politely pointed out to her that I didn't send any sketches, that I sent Illustrator screen shots... Well, no replies to that email.

Couple of weeks later I got payment - whatever left on my account after she subtracted her "investigation" time. And that was it.

Of course after "fake sketches" accusation I knew it was over. She would never admit such a mistake.
I was upset for quite a while...


Elly

2
iStockPhoto.com / Re: Account is under investigation
« on: April 28, 2010, 16:54 »
Thanks for the replies!

I still hope they will get back to me...

I'll let you know if I get any response at all.

helix7 - It was a photo of a popular car, my source photos are almost the same as photo I was accused using.
Illustration was pretty simple line illustration.


Elly

3
iStockPhoto.com / Account is under investigation
« on: April 27, 2010, 18:33 »
Hello everybody,

I've been iStockPhoto customer for few years and contributor for about a year. I only submit vectors.
About 2 weeks ago my account was placed "under investigation" and locked because of possible copyright issues.
I sent a detailed explanation which included some images. About a week later I sent another email. And few days ago I placed a support ticket.
I didn't receive any response at all (except automatic Thanks for contacting us for the support ticket).

At the beginning my illustrations still showed up in searches but were not available for purchase. Now they all gone.

Is it death sentence? Or are they just very busy?

I was accused of using another artist artwork (photo) to create my illustration. I submitted my own source photos with my reply.
I believe it will be very unfair to ban me over one illustration without even responding to me...

Did anything similar happen to somebody here? How fast do they reply? Should I do anything else?

I'm submitting to other sites but iStock is over 50% of my stock income so it would be a bummer to loose them.

Please, help?

Thanks!
Elly

4
Newbie Discussion / Re: why can't I start a new thread?
« on: April 27, 2010, 18:16 »
Hello everybody,

Great site!

Elly

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