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Messages - anthonycorreia

Pages: [1] 2
1
Shutterstock.com / Re: 2014 Design Trends from Shutterstock
« on: January 27, 2014, 16:55 »
Hi all,

The term "Instagram-esque" in the infographic simply refers to the basic filters that some creatives use on a daily basis.  The images can be created with smartphones, but many contributors use filter effects on images taken with professional level DSLRs.

As some customers look for images with a vintage or social media aesthetic, we have become more accommodating in the acceptance of filtered images, as long as images are executed in a creative manner and do not deteriorate the image itself.  Some customers prefer to add effects on their own, but we have come to learn that others appreciate a more refined (finished) style as well. Quality is still very important and excessive noise or artifacts can still lead to a rejection.

To clarify some points further:

1) "Instagram" can be used as a keyword on commercial images which appear to have been created using a filter, but it should only be used in those images that have an aesthetic or characteristics similar to Instagram.  Should you upload imagery with this "look", do submit keywords which are accurate, as this will help customers locate that "type" of image in our database.  We ask that you use this keyword sparingly and appropriately.

2) The word "Instagram" should **not** be used as a keyword in a commercial image which displays the Instagram trademark (unless it is an editorial image, which is fine), or any other image which is similar to the Instagram trademark (i.e.: combination of photo lens, camera and rainbow).

3) Filters are allowed for editorial images, but any editorial image that has been processed with filters should indicate that in the caption.  For example, "This image has been processed with filters."   Please note that documentary and news images must still follow guidelines for accurate and truthful depictions. Filters that are used to mislead or otherwise alter the content of a documentary or news image are strictly not allowed.

Overall, we are constantly working on improving our workflows to better reflect customer needs as well as cater to what our creative contributors submit for review. We also mature our standards over time with a parallel goal of creating consistency and clarity for contributors. Keep creating great material and we will continue to market your material to our customers as effectively as possible.  When you have questions, please reach out to us at [email protected].

Sincerely,

Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

2
Newbie Discussion / Re: Shutterstock Application Review Process
« on: December 13, 2013, 12:49 »
Please could anyone tell me how the review process for new 'wanting' to be contributors to shutterstock works - or rather doesn't.
Whilst I understand they have to have a review process to set standards why when I resubmitted all 10 images that they said would have passed  did they fail 6 if the ones that had previously passed.
These same images are successful on other sites including alamy.
Thanks.

admin edit: changed to a more descriptive subject

Dear Sue,

I will be in touch with you via direct email to help with this process.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

3
Shutterstock.com / Re: Reviewers went crazy
« on: December 11, 2013, 15:58 »
Scott,

 I sent an email to [email protected] regarding rejections last Dec 2nd and have had no reply yet. What's the normal time I can expect I have a response?

Dear peresanz,

We normally answer questions like yours within 24hrs or less.  For your specific question, another dept needed to be engaged which caused the delay you experienced, unfortunately.  Please accept my apologies and know that a member of my staff is working on resolving your case immediately.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

4
Shutterstock.com / Re: Poorly isolated elements
« on: December 04, 2013, 11:50 »
  I tried some days ago to submit a raster version of an approved vector and today I got the confirmation email : "Image and/ or elements of  image have  been poorly
isolated." I don't understand what's the problem since I uploaded many rastered versions in the past that got accepted, and they were all isolated on white background. And this file is no different from the rest. It's just a flower isolated on white background.

Dear adrian3008,

Unfortunately, the image reviewer did not use the correct rejection reason for your image.  (Instead of "poorly isolated", the reason should have been "poor rasterization.")  However, in assessing the image with a member of the review team, we feel that the edge is actually acceptable since the aliasing is only minor.  As a result, it would be fine to resubmit the image for another review evaluation.  (I will email you directly with the specific custom note to use for the review team today.)

Tip: Resubmitting without a specific note to the review team explaining the resubmission (or a custom note) is not advised.  Always communicate with the team why a resubmission is occurring.  If you reach out to my team, we will help assess and create a custom note for you to use, if necessary.  If the image should not be resubmitted, we will let you know that as well.

For all reading this message, should a question come up regarding a review, feel free to contact us via email for assistance: [email protected].  We are here to help resolve your issues.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

5
Shutterstock.com / Re: $.36 SOD on Shutterstock
« on: December 03, 2013, 17:46 »
Could be Facebook. Ask [email protected]


Hello all,

Some of you have noticed the download sales activity within the "Single, DL & Other Sales" of your Earnings Summary recently.  These are royalties that are occurring through our collaboration with Facebook and their ad platform.  Our collaboration is enabling Shutterstock contributors to license images specifically for the Facebook site.

For a comprehensive FAQ, please reference the following link: http://www.shutterstock.com/buzz/shutterstock-facebook

For any questions, feel free to email us: [email protected]

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

6
Shutterstock.com / Re: I still haven't been paid
« on: November 26, 2013, 14:50 »
I have contacted them but not heard back yet.

Dear Herg,

I would like to help you with this issue so, please write in to [email protected] with the subject: MSG - Herg.  Doing this will help us identify your email, but also help my staff investigate your specific issue quickly.

Also, if you did email us already, please re-send the email with the subject line indicated above.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

Dear Herg,

My staff have not identified an email from you yet and I was hoping to get this resolved for you before the Thanksgiving holiday this week (and before payouts occur, of course).  If you are still experiencing an issue with a payout, do consider writing in to [email protected] with the subject: MSG - Herg.  Doing this will help us identify your email, but also help my staff investigate your specific issue quickly.

Also, if you did email us already, please re-send the email with the subject line indicated above.  I would like to help you resolve this issue.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

7
Microstock News / Re: Big Stock and Greeting Card Universe
« on: November 25, 2013, 15:09 »
Dear DF_Studios,

The agreement with Greeting Card Universe was modeled out appropriately so that the commissions never fall below $0.30.  If you, or anyone, sees an incorrect royalty, please let us know at [email protected].

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

8
Shutterstock.com / Re: Inconsistent reviewing
« on: November 25, 2013, 14:50 »
Hello everyone,

If someone experienced an unjust review, we are ready, willing and able to help correct the issues directly with everyone.  We are here to help guide, correct and admit the mistake, whenever applicable (and if warranted).

Should you want to re-submit images that you feel were incorrectly reviewed or you feel that they may cause review issues for you of some kind (if a submission of new content), please feel free to add a custom note to the review team to let the team know some background on what you are submitting for review consideration (i.e.: this is a resubmission due to XYZ issue with image#1234567. Issue has been resolved.)  (Of course, if a resubmission, make sure the issue has been resolved -- do not resubmit without explaining or correcting the main issue first.  Also, excessive re-submissions will not be tolerated by the review team.)  If in doubt, email us at [email protected].

Custom Note (a note that you create)
Using a scenario of an image of our moon, the custom note should simply reference that the image is your creation, not from any third party (i.e.: NASA); Reference that it is your own creation.

Alternate Idea (custom note that we issue to you before you submit)

You may also write in to us via [email protected] to request a custom note for the review team at any time for any image you feel may not be reviewed correctly (yes, before you submit! Simply send us a low-res version which will help us assess the image before you submit (keep the file attachments to under 20MBs, please)) or, if already reviewed/was not reviewed correctly (already rejected so, need to explain for a 2nd review consideration).  You may consider this a pre-screening of your content to ensure a seamless review process.  (Note: Some images may not be acceptable at all so, we may actually write back saying no custom note will be issued because the image is not acceptable due to XYZ reason.  This will save time for everyone involved and help with the processing of images through review which is great for everyone involved.)

Finally, should anyone ever have any difficulties, please reach out to us via [email protected].  We are here to help everyone be successful.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

9
Shutterstock.com / Re: I still haven't been paid
« on: November 21, 2013, 11:54 »
Any news yet on 'the strange case of the missing $100'? I've been sat on my hands awaiting further developments for a couple of days now. The tension is unbearable.

Dear gostwyck,

Have you written in to Shutterstock yet?  Email is [email protected] if you have not.  If you have, please re-send with the subject: MSG - gostwyck and I will make sure that your issue is resolved in as timely manner as possible.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

10
Shutterstock.com / Re: I still haven't been paid
« on: November 20, 2013, 12:54 »
I have contacted them but not heard back yet.

Dear Herg,

I would like to help you with this issue so, please write in to [email protected] with the subject: MSG - Herg.  Doing this will help us identify your email, but also help my staff investigate your specific issue quickly.

Also, if you did email us already, please re-send the email with the subject line indicated above.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

11
Shutterstock.com / Re: Shutterstock site down?
« on: November 20, 2013, 11:40 »
Hi All,

The contributor site should be fully up and working now. 

We'll continue to monitor the site and verify that all is OK.

For updates, please follow @ShutterstockReq on Twitter or email us: [email protected].

PS - Nice to meet you too, Leaf! ;)

Best,

Scott
VP of Content
Shutterstock


Thank you Scott,

There has been no update on SS regarding ports that have images that are not showing up in different regions of the world.

Can you give us an update for this issue and have you found the reason this has been occurring and found a way to fix it?

http://submit.shutterstock.com/forum/viewtopic.php?t=132935

http://submit.shutterstock.com/forum/viewtopic.php?t=133076


Dear gbalex,

Your reminder is appreciated.  The issue you requested an update on has been resolved so, thank you for raising it up again to our attention. 

All: As always, the best way to report issues to Shutterstock is via the following email: [email protected].  Doing so will help us track, escalate to the appropriate tech team here and follow up with whether issues have, indeed, been resolved properly.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

12
Shutterstock.com / Re: Shutterstock site down?
« on: November 18, 2013, 14:14 »
Hello everyone,

Due to an unexpected outage last night, we have taken Shutterstocks contributor site offline to help improve load time for customer downloads.  We apologize for the inconvenience and are working to have to all operations back up as soon as possible.  Once the system is back up and running perfectly, we will inform you as soon as possible.  Your patience is appreciated.

For updates, follow @ShutterstockReq on Twitter or email us: [email protected].

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

13
Shutterstock.com / Re: shutterstock down
« on: November 18, 2013, 12:52 »
Hello everyone,

Due to an unexpected outage last night, we have taken Shutterstocks contributor site offline to help improve load time for customer downloads.  We apologize for the inconvenience and are working to have to all operations back up as soon as possible.  Once the system is back up and running perfectly, we will inform you as soon as possible.  Your patience is appreciated.

For updates, follow @ShutterstockReq on Twitter or email us: [email protected].

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

14
Shutterstock.com / Re: Shutterstock site down?
« on: November 18, 2013, 03:26 »
Hello everyone,

As you may be aware, some have experienced issues recently accessing various areas of our sites.  We are working to get things back in working order as soon as possible.  Please remain patient during this time.  Once the system is back up and running perfectly, we will inform you as soon as possible.  Your patience is appreciated.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

15
Shutterstock.com / Re: Incredible rejection reason
« on: October 30, 2013, 13:53 »
Hi all

Today I have received this rejection reason    : "We cannot accept unaltered NASA images."

Of a image like this one , also mine: http://www.flickr.com/photos/viledevil/7355938740/#in/set-72157624666583309

Take it With my Canon EOS 7D, And Canon 800mm FD F:5,6 and a 2X Jessop

Can anyone help me to understand this rejection reason..

Thank you

Greetings

David


Dear David,

I have emailed you specific instructions in order to correct this recent issue you experienced.  Should you have any questions, please do write back.

All: When submitting images that (you suspect) may cause review issues for you or have already been rejected, please feel free to add a custom note to the review team to let the team know some background (i.e.: this is a resubmission due to XYZ issue with image#1234567. Issue has been resolved.)  (Of course, make sure the issue has been resolved -- do not resubmit without explaining or correcting the main issue first.  Also, excessive re-submissions will not be tolerated by the review team.)

Custom Note (a note that you create)
Using this specific scenario, the note should simply reference that the image is your creation, not from any third party (i.e.: NASA); That it is your own creation. 

Alternate Idea (custom note that we issue to you)
You may also write in to us via [email protected] to request a custom note for the review team at any time for any image you feel may not be reviewed correctly or, as in this instance, was not reviewed correctly (already rejected so, need to explain for a 2nd review consideration).  You may consider this a pre-screening of your content to ensure a seamless review process.  (Note: Some images may not be acceptable at all so, we may actually write back saying no custom note will be issued because the image is not acceptable due to XYZ reason.  This will save time for everyone involved which is great.)

Finally, should anyone ever have any difficulties, please reach out to us via [email protected].  We are here to help everyone be successful.

Sincerely,
Anthony Correia 
Director, Contributor Success
Shutterstock|Bigstock


16
Shutterstock.com / Re: Editorial Issues
« on: October 23, 2013, 09:55 »
I want to remember that I'm photojournalist and I have all the credential for all the event. But Shutterstock not answer all the mails that I write to [email protected] with all the document necesary.

I don't know what more I can do..

Greetings

Dear viledevil,

We have been in touch recently and have properly sorted out the issues you experienced in contacting us satisfactorily.  (As it turns out, the attachments you had been sending to us were too big for our system to accept.) 

Note to All: If you need to send us attachments (to: [email protected] or [email protected]), please make sure that the file size is under 5MB.

I hope that this is helpful.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

17
Hello All,

We'd like to take a moment and clear up any confusion. Our customer licenses -- including those that provide an option for sensitive use -- prohibit images from being used in pornographic or defamatory ways.  We have to humbly and respectfully point out that the original poster is incorrect. 

If you have any additional questions, please do not hesitate to contact us at [email protected], and we will be happy to help you.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock

18
Shutterstock.com / Re: Shutterstock down - again ?!?
« on: August 05, 2013, 11:42 »
Hello all,

We received emails about this recently and would like to thank you all for taking the time to either post and/or email us your concerns.

Feel free to report issues via our new contributor Contact Us page http://submit.shutterstock.com/contact/ and also via email: [email protected] -- at any time.  We are here to assist you.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

19
Dear Contributors,

A general reminder for all: Payouts for the previous month are sent out by the 15th of the current month. If you are expecting a payout for the prior month (i.e.: you reached your minimum for payout), it will arrive in your PayPal or Moneybookers account soon.

As always, should anyone need to contact us about this or any other issue, please email us directly via [email protected] or visit our Contact Us page via your contributor account.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

20
Shutterstock.com / Re: E-Mail: Removed some images ??
« on: June 18, 2013, 17:27 »
Dear Reaktori,

After an investigation, it was determined that a mistake occurred so, thank you for bringing this to our attention by emailing us at [email protected]

Your image should appear in your portfolio again, normally.  We apologize for any inconvenience.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

21
Shutterstock.com / Re: Shutterstock down - again ?!?
« on: June 03, 2013, 11:54 »
Today, my earnings, on the contributors home page, sign $0
And my last approved images don't appear in my portfolio
Yes thats normal, new month, reset of earnings to 0 and images can take up to 24 hours if not longer to appear in the search


Hello Beppe Grillo,

Yes, Poncke v2 is correct, in that earnings are reset every month, but only if you have achieved your minimum payout for that month.

When a payment is pending, your gross earnings will be reduced to zero and you will receive an email from Shutterstock on the first business day of the month. If you did not receive this email in your inbox we recommend you check your spam folder. (Note: It is not necessary to request your payouts, as they are made automatically by the 15th day of the following month as long as your minimum payout is reached.)

You will be able to see how your payout breaks down in your payment history after the payment has been processed: http://submit.shutterstock.com/payment_history.mhtml (must be logged in, of course).

All: We are here to help answer your questions so email us directly via [email protected].

I hope this info is helpful.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

22
Shutterstock.com / Re: Shutterstock down - again ?!?
« on: May 22, 2013, 11:20 »
No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.
=============================
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
=========================
Both Contrib and Buyer side.

Hello Poncke,

We are aware of the issue and have resolved it. 

All: This includes FTP uploads which is back up and working again.

As always, please email us at [email protected] with any concerns/issues.  We are here to help.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

23
Shutterstock.com / Re: Change of Most popular
« on: May 12, 2013, 08:28 »
Hello all,

At Shutterstock, we perform regular tests of small modifications to search.   Those tests are typically released to limited segments of the overall customer population. If a test wins over time which typically means that the changes have demonstrably increased the total number of customer downloads then the resulting improvements are accepted and deployed. 

Search testing and analysis is a continuous process of small improvements that generally wont result in dramatic swings in search. Changes are carefully tested and evaluated to make sure that the overall effect on customer downloads and/or purchases is a positive one.

Customer demand, content differentiation, keyword quantity and quality, global holidays, seasonality and other factors can affect an individual contributor's day-to-day earnings.  We recommend allowing a little time before evaluating the effect on your personal portfolio. 

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

24
It seems that it works now.

------
Hmm, after 30 minutes stopped again to work :(

Hello all,

The keyword tool "copy to clipboard" function is working properly now.  For those who wrote in to our [email protected] email to report the issue, thank you.

Note: Not related to this recent issue, but still noteworthy: Should anyone experience other issues with this tool, please make sure that a Flash plug-in is installed on your browser as that is necessary for this to work properly. 

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

25
Hello MisterElements,

We appreciate your questions and will do our best to answer them for you.

Please know that this policy has been in effect for some time now and is consistently applied across all vector and illustration submissions.  As you can understand, our reviewers only request reference images for vector or illustration submissions which appear to be similar to, copied, traced or recreated from a reference image.  Not all vector and illustration submissions will require a copy of a reference image.  This may account for why it appears that we apply this policy inconsistently, but please be assured that the same rules apply to everyone.

Our goal with this policy is to make the process of submitting vectors and illustrations easier for our contributors.  Instead of having an image rejected by the reviewer with a request for the reference image, the contributor can now upload both items to streamline review for that image. This, in turn, will reduce our review queues and expedite our overall review times.

Additionally, submitting a reference image will help protect you if there is ever a claim regarding ownership of your work.  While we can't go into detail about our internal legal processes, having a copy of your reference image on file will allow us to address these claims quickly without changing the status of your account.

Please note that a release is no longer required to submit reference images; you need only submit a copy of the reference image with your vector or illustration submission.  This means a scanned copy or clear photograph of the reference image will be enough.  For images created directly on a program, we would not need a reference image or screenshots of the process.

We hope this addresses your questions and concerns. We also hope that you understand that this policy is meant to expedite review as well as protect you from ownership disputes.  As always, please email us at [email protected] for any questions about your own submissions.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

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