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« on: June 22, 2016, 05:23 »
For information, there is no invoice and no agreement delivered with these (unintended) purchases of extended licenses [...]
Well, I just checked and it wasn't hard to find the link to all the image purchases I have made from Fotolia: https://www.fotolia.com/Member/PurchasedContents/All
It includes a list of sizes, price and a link to the license. And yes, I have made those purchases from the credits I have earned selling my own images.
I never said it was difficult to find this page! I said that there is no invoice, no nominative bill and no license agreement (a link to a web page is not a contract) for the concerned downloads (that have debited my credits earned selling my own images). Only a pack bought as customer delivers an invoice in my account. And you end up complaining about it in a public forum instead of first trying to sort it out with the agency apparently. Absolutely not "instead". It seemed clear for me in the first message that I first contacted the support (how could I have talk about their position?)... Everyone can evaluate things: If my message can avoid a problem for one person, it will have been worthwhile. If we consider that the buying process does not deserve to be improved, that all is fair, that a click on a landing page causing immediate debit of 30 credits without any signal is normal, we can simply ignore and forget the message. Regards.
2
« on: June 22, 2016, 05:12 »
Did you try contacting them for a refund? Yes, this is of course the first thing I did when I saw that the funds were missing. They said that the reimbursement is not possible because of the extended license and then closed the discussion immediately - which is not very pleasant (IMHO  ). Regards
3
« on: June 21, 2016, 19:04 »
[...] you have to watch where you click as people are always checking boxes for extras and add-ons you might not want. Of course. If Fotolia had made the default choice the extended license, I think you'd have a case that this was tantamount to fraud, but as I understand it, that's not what happened. You have well understood. I can't say if Fotolia is in illegality - everyone knows that societies know how to play with the limits anyway - but it appears clearly for me that the process setup does not respect a certain morality vis-a-vis users. That's what I qualify of "abnormal" and why I'm rather upset against them. For information, there is no invoice and no agreement delivered with these (unintended) purchases of extended licenses, neither by email nor on my online account. Probably because the credits used came from my sales as contributor and not added when buying pack as customer... I can recognize when all is in my mistakes and in this case I do not complain about anything, and I can estimate a share of abuse and consider that people can be warned! That's why I posted a message, not to obtain a solace or a miraculous refund. Today it appears for me that all is not clear in the download processes. So as customer I'll avoid Fotolia from now and I will warn my own customers to avoid them as well.
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« on: June 21, 2016, 16:53 »
Any serious agency wouldn't be offering free images in the first place, IMHO. And any serious contributor wouldn't be allowing their images to go to a free section, either. But that's just me. OK, about free offers In absolute terms, yes, I really agree. I understand feelings of artists / craft sellers, I'm one of them! But I sincerely congratulate you if you never used any free stuff or free service!  In fact, I rather think that [nearly] everyone use free stuff or services everyday without even thinking about it. Many examples are easy to find, on your desktop, in your home, outside, in your computer or when you surf the web I can say that free offers are useful in business when it's cleverly exploited. Regards
5
« on: June 21, 2016, 14:48 »
I'm no fan of Fotolia, but I took a look at the way their page is presented, and they've clearly segmented the two types of licenses [...]
Hello, Last thing we need is that the price was not indicated I recognize my mistake and I should have been more careful. But note well!: I repeat that a simple click on the download button debit credits immediatly (while you have been lead here for a free download). No validation step ; You are not informed of the debit and you don't receive any invoice - all things that could have alerted me and allowed to see my mistake, not to do it again, and finally lose 180 credits. At least, a purchase order and a validation step should be displayed. When a serious agency offers a free download, there is no risk, no ambiguity. I really hate such doubtful commercial setups that is not respectful enough of the users. Regards
6
« on: June 21, 2016, 05:12 »
Soyez prudent si vous avez des crdits chez Fotolia et que vous tlchargez des images gratuites.
J'ai perdu 180 crdits de faon stupide mais anormale car le systme de tlchargement n'est pas suffisamment scuris ! Et je ne me suis aperu du problme qu'aprs deux mois.
Voici l'histoire :
J'ai tlcharg sur Fotolia des images proposes dans les deux dernires newsletters annonant des fichiers gratuits. Sur la page de tlchargement il est toujours propos un choix de rsolution. En voulant slectionner la rsolution maximale j'ai cliqu sur le dernier bouton de tlchargement - qui correspond en fait la licence tendue, facture 30 crdits.
Ce simple clic suffit dbiter directement le compte et j'ai ainsi perdu 180 crdits que Fotolia refuse videmment de me rembourser.
Le tunnel d'achat est anormalement court et brutal dans cette circonstance (alors que l'interface contributeur reste chronophage et mal foutue = mauvaise exprience utilisateur), le prix apparait trop petit (comme beaucoup de textes sur Fotolia) et cette licence payante ne devrait pas tre prsente ou aussi accessible sur la page du fichier gratuit .
C'est trompeur, abusif et trs douteux.
D'autant plus que ce n'est pas la premire fois que je suis confront un problme de dbit non souhait chez Fotolia.
Heureusement, les autres agences sont bien plus srieuses et honntes sur la distribution de fichiers gratuits.
Je vous suggre par prcaution de :
- vrifier votre compte et les oprations passes sur Fotolia,
- retirer vos crdits en attente,
- viter ou tre particulirement vigilant lors de tlchargements de fichiers gratuits (et vrifier vos comptes aprs le tlchargement),
- vous dsabonner de la newsletter Fotolia pour viter toute situation litigieuse et risque mais conserver les anciennes publications pour toute verification utile.
Ce serait trs intressant et utile de savoir si d'autres personnes ont eu des problmes similaires.
Bien vous,
Franois
7
« on: June 21, 2016, 05:05 »
Be careful if you have credits at Fotolia and if you download free images.
I lost 180 credits foolishly but abnormally because the download system is not secure enough! And I just realized the problem after two months.
Here's what happened:
I downloaded from Fotolia images proposed in the last two newsletters announcing free files. On the download page is always diplayed a choice of the image's resolution. In wanting to select the maximum resolution I clicked on the last download button - which actually corresponds to the extended license, charged 30 credits.
This simple click is enough to directly debit the account, thus I lost 180 credits! Fotolia obviously refuses to reimburse me.
The purchase process is abnormally short and brutal in this circumstance (while the contributor's interface is wasting time, superfluous clicks and non ergonomic = still bad user experience), the price appears too small (like many other texts on the site) and this paid license should not be present or so reachable on the "free" file's page.
This is misleading, abusive and very doubtful.
Especially since this is not the first time I am faced with an unwanted purchasing problem at Fotolia.
Fortunately, the other agencies are much more serious and honest on distribution of free files.
I recommend for precaution:
- Verify your account and past operations on Fotolia.
- Withdraw your remaining credits.
- Avoid or be particularly vigilant when you download free files (and verify your account after that).
- Unsubscribe from the Fotolia newsletter to avoid contentious and risky situation but keep the old newsletters to eventually make useful verifications.
It would be very interesting and useful to know if other people have had similar problems.
Regards,
Franois
8
« on: May 17, 2013, 17:57 »
I was wondering yesterday about a search engine that search all the agency sites for a keyword.
Is there any search engines like this?
Hello, I made such a tool : www.microstocker.net allows to search on over 8 banks in one time... The tool is not perfect yet but works pretty well, and it's free Thanx for testing ; feedbacks welcome too (please type them here, until I put a form on the site). regards
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