MicrostockGroup Sponsors


Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - LizS

Pages: [1]
1
Can anyone tell me the procedure to close my iStock account? I deleted all my files, and emailed them on the same day the notice about the changes came out, requesting to close my account and be paid out the balance of my earnings. I have received nothing but an auto-response back. Replied to that a couple days later and... nothing.

Is there any other way I am supposed to be doing this or must I just wait indefinitely to hear back from them?

UPDATE: After 2 weeks I finally heard back from them with a non-answer:

"We wanted to give you an update on the progress of your ticket. Your ticket has been received, read, and assigned to an individual or department for action.
 
Tickets are prioritized by Contributor Services according to urgency. We will respond as soon as possible. Thank you for your patience."

Yep, if I was them, closing a contributor's account would also not be a priority.

From your ASA:
"11a Term and Termination
This Agreement is effective until terminated. You may terminate this Agreement at any time by giving thirty (30) days written notice to iStock using [email protected] or such other means of written notice acceptable to iStock which enables confirmation of your identity and your intention to terminate..."


also note, as this question has been brought up by others on this thread:
12.a Effect of Termination
Upon the termination of this Agreement, the grant of authority given to iStock shall cease subject to the following conditions: (i) iStock shall remove Accepted Content from the Site and Distribution Partners within ninety (90) days of the termination of this Agreement; (ii) notwithstanding termination, iStock and its Distribution Partners shall have the right to continue licensing Accepted Content until it is removed from the Site or other sites where Accepted Content is distributed and for up to (1) year following termination where such Accepted Content has previously appeared in iStocks promotional materials, or Distribution Partner marketing programs; and (iii) regardless of the expiration or termination of this Agreement, iStock will continue, in accordance with this Agreement, to pay compensation due to the Supplier at the applicable non-exclusive royalty rate set out in the Rate Schedule in respect of licenses granted to members during any transitional period, subject to any rights of set-off under this Agreement or at law.
    Upon termination, iStock will be entitled to retain all amounts owing to the Supplier for a period of thirty (30) days to determine any applicable rights of set-off, and shall be entitled to deduct from such amounts, a reasonable administrative fee for establishing, managing and terminating your account.

Don't shoot the messenger. I'm absolutely not defending them, just stating what's in our contract.
If they haven't at least terminated your account within 30 days, you can jump all over them from a high height.

Thank you. I will wait it out. Am sure it will all get sorted eventually. And thanks for posting the details from the T's and C's.

2
Can anyone tell me the procedure to close my iStock account? I deleted all my files, and emailed them on the same day the notice about the changes came out, requesting to close my account and be paid out the balance of my earnings. I have received nothing but an auto-response back. Replied to that a couple days later and... nothing.

Is there any other way I am supposed to be doing this or must I just wait indefinitely to hear back from them?

UPDATE: After 2 weeks I finally heard back from them with a non-answer:

"We wanted to give you an update on the progress of your ticket. Your ticket has been received, read, and assigned to an individual or department for action.
 
Tickets are prioritized by Contributor Services according to urgency. We will respond as soon as possible. Thank you for your patience."

Yep, if I was them, closing a contributor's account would also not be a priority.




3
Can anyone tell me the procedure to close my iStock account? I deleted all my files, and emailed them on the same day the notice about the changes came out, requesting to close my account and be paid out the balance of my earnings. I have received nothing but an auto-response back. Replied to that a couple days later and... nothing.

Is there any other way I am supposed to be doing this or must I just wait indefinitely to hear back from them?

4
Hi. Because of this notice, I have started deactivating all my files and want to close my account - I am working as an illustrator and don't want files up that I don't have full control over. Can anyone advise on the process to close an account? I don't have many files as I stopped uploading to stock sites a while back, and my current balance is under $100. Is it possible to close my account and get my balance paid out to me still? (Sorry if this is a dumb question, I could not find the answer with a google search).

Update: I have sent a support ticket via Contributor Support, so think I should be able to get it sorted.

5
Thanks Noodle. I will try the Symbiostock.org forum, and see if I can track down the other South African.

6
Hi. I am very keen on self-hosting and using Symbiostock! Really excited actually! Only problemon closer inspection, is the Paypal payment gateway. Correct me if I'm wrong, but is that the only way to receive payments or is it possible to use a different payment gateway or plugin?

I am based in South Africa and receiving payments via Paypal is pretty expensive and quite limited. You have to pay your bank a monthly fee of approx $8 to facilitate the Paypal account, and there are the currency conversion fees charged by the bank, as well as the Paypal transaction fees every time you receive a payment. Then there are restrictions eg. any money paid into Paypal has to be withdrawn within 30 days - so if you only earn a very small amount, you are forced to withdraw it and incur all the transaction and minimum conversion fees each time, rather than let it accumulate to an decent withdrawal amount. You are only allowed 5 payment per year on a personal account - not sure if that is just a South African thing - so would have to have a Premier Paypal account with the associated fees mentioned above.  It seems hardly worthwhile. Especially if you are paying monthly bank fees and not selling anything for the first few months. 

I recently installed a 2CheckOut payment gateway on another site of mine, which works out a bit cheaper as I can transfer money from there into my Payoneer card, and there is much less red tape. 2CO do have a Wordpress plugin, so I was wondering if I would be able to use it with my Symbiostock site? Payfast is also an option here in SA. (there are probably a few other too.) Is this a possibility right now - to have a custom payment gateway? or are there any plans for this in the future? Any advice?

Thanks.


Pages: [1]

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors