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Adobe Stock / Re: Fotolia still at it - they closed my account
« on: June 22, 2014, 10:49 »
Don't trust Fotolia, that's for sure. I am also anonym in this forum, because I am afraid.
Some years ago, I had some questions about something (tax related), so I politely asked in the support section. They answered with a standard answer, with not really reading my question and definitely not answering it. So I asked again, politely. I received the same standard answer, not about my problem. I finally got a little angry and asked again...not very polite, I have to admit. But I wanted to get noticed without getting again the same wrong answer. I also told the story in the official forum, that the people working in the support-section are not really helping, maybe they are idiots or so.
Next thing was, I was banned from the forum and got an E-Mail, that I want to delete my account, I should name the paypal account. I apologised, because I am exclusive on Fotolia and make a good income on this site - I can't afford to be kicked out. So they didn't closed my account, but I'm still banned from the forum.
I certainly reacted not professional and good to their unprofessionalism. I shouldn't get angry, thats true. But their reaction also just shows, they piss on you. No matter how much you make (and they get more than 50% of it) they don't care about you, they don't listen to you and don't take you seriously. The one thing I learned about Fotolia in this matter is: Don't trust them. The next lowering of your income will come. The next change of their terms will come (against you of course).
The only reason why I'm still working "with" them is, because I don't have the time right now to re upload all my images on another site. But sooner or later I probably have to do it. Maybe they kick me out, maybe they lower the income more, or change the search algorithm...I don't know yet *g*
Some years ago, I had some questions about something (tax related), so I politely asked in the support section. They answered with a standard answer, with not really reading my question and definitely not answering it. So I asked again, politely. I received the same standard answer, not about my problem. I finally got a little angry and asked again...not very polite, I have to admit. But I wanted to get noticed without getting again the same wrong answer. I also told the story in the official forum, that the people working in the support-section are not really helping, maybe they are idiots or so.
Next thing was, I was banned from the forum and got an E-Mail, that I want to delete my account, I should name the paypal account. I apologised, because I am exclusive on Fotolia and make a good income on this site - I can't afford to be kicked out. So they didn't closed my account, but I'm still banned from the forum.
I certainly reacted not professional and good to their unprofessionalism. I shouldn't get angry, thats true. But their reaction also just shows, they piss on you. No matter how much you make (and they get more than 50% of it) they don't care about you, they don't listen to you and don't take you seriously. The one thing I learned about Fotolia in this matter is: Don't trust them. The next lowering of your income will come. The next change of their terms will come (against you of course).
The only reason why I'm still working "with" them is, because I don't have the time right now to re upload all my images on another site. But sooner or later I probably have to do it. Maybe they kick me out, maybe they lower the income more, or change the search algorithm...I don't know yet *g*
