"Thanks for patiently waiting!

I know this can be confusing. If you take a look at our Royalties Guide, it shows that even though your exports may have grown, your earnings are affected by the royalty pool for that month.

Each month, a fixed percentage of revenue derived from Canva Pro subscriptions is set aside for both the Templates & Elements royalty pool. Based on the usage level of your templates and/or elements for the month against the rest of the participants of the pool, you will then receive your share of earnings as royalties, from either the Templates or Elements royalty pool or both.

As the revenue derived from the Canva Pro subscriptions varies each month, this, in turn, means the royalties you receive can also vary each month, even when the level of usage for your templates or elements increases/decreases/remains consistent compared to last month.
 
It is also important to know that exports do not equate to earnings. A rise (or fall) in exports does not mean your earnings will rise (or fall) by the same amount. There are many factors that go into calculating your earnings as explained in the Royalty guide.
 
We certainly understand the inconvenience and frustration the slow review time causes. We are extremely sorry as the elements in the queue remain unreviewed for quite some time now. Due to the high volume, we could not review all elements on time. However, be assured that we are taking additional steps to reduce the turnaround time.

We would like to ask for your patience and understanding at this point."