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General - Stock Video / Re: Videoblocks/Storyblocks Refunding clips sales immediately after sale
« on: October 31, 2017, 09:30 »
Hi all,
As many of you are aware, we've experienced unusual levels of fraudulent activity on the Videoblocks Marketplace over the past three weeks which has caused a lot of sales to be refunded. We absolutely hear and understand your concerns.
We know that seeing refunds isnt comforting by any means. Our team works hard to protect your content by mitigating any instances of fraud on the Marketplace. The refunds that you have been seeing are related to a string of fraudulent attacks that our team is actively working to block. Here's what we're doing:
-We have been improving our fraud detection and prevention over the years - automating risk alert systems and blocking accounts up front so this doesnt occur.
-In response to the most recent incidents, we have made several enhancements to our fraud filter. In addition to automation, we will also be manually reviewing more transactions and delaying access to final files until those accounts are verified.
-On new subscription signups, we are delaying the access to the Marketplace content itself for riskier members.
In the instance that you discover your content being used in an illegal manner online, were here to help. Please dont hesitate to reach out to our team directly and we can assist you in issuing a takedown notice where possible.
Fraud is not something we take lightly. It violates the rights of our creators and everything you work for. We're with you and promise to continue pouring efforts into improving security and preventing these occurrences going forward.
As many of you are aware, we've experienced unusual levels of fraudulent activity on the Videoblocks Marketplace over the past three weeks which has caused a lot of sales to be refunded. We absolutely hear and understand your concerns.
We know that seeing refunds isnt comforting by any means. Our team works hard to protect your content by mitigating any instances of fraud on the Marketplace. The refunds that you have been seeing are related to a string of fraudulent attacks that our team is actively working to block. Here's what we're doing:
-We have been improving our fraud detection and prevention over the years - automating risk alert systems and blocking accounts up front so this doesnt occur.
-In response to the most recent incidents, we have made several enhancements to our fraud filter. In addition to automation, we will also be manually reviewing more transactions and delaying access to final files until those accounts are verified.
-On new subscription signups, we are delaying the access to the Marketplace content itself for riskier members.
In the instance that you discover your content being used in an illegal manner online, were here to help. Please dont hesitate to reach out to our team directly and we can assist you in issuing a takedown notice where possible.
Fraud is not something we take lightly. It violates the rights of our creators and everything you work for. We're with you and promise to continue pouring efforts into improving security and preventing these occurrences going forward.