Do you have your portfolio somewhere other than SS?

If we can see it, maybe we can identify the reasons why you were removed from SS.

I have already mentioned that I do not want to show my portfolio for security reasons. I was mainly looking for help on how to contact Shutterstock so that they communicate with me.

Do you have a link to your portfolio on another website so we can check if similar videos come up? Also, it's a bit strange that it was your first post here after 6 years of hard work.

After what happened, I am afraid to present my work in any way. I believe you will understand.

I did not know this site, the site was recommended to me from a forum in my home country.

I think you�ll have to wait for a reply from infringement claims email address mentioned in the email.

Other than that, could it be that you�ve submitted the same content to blackbox, or you�ve submitted public domain content?

I do not understand so much. I don't know what a blackbox is. Public domain content is not available at Shutterstock, at least in my experience. All content is royalty-free. I don't offer any of my videos for free.

There are some long and tematic videos on my youtube account edited from my videos, but if someone steals these videos and sells them, it is a scam and must be punished, not me.

Hi,
I started experiencing my biggest nightmare since Tuesday night (30.7). I was unable to log in to my contributing account, and when resetting my password, I was told that the account was disabled. My account with approximately 21,320 videos has been disabled and no video can be found on the site. I only received this message after I contacted Shutterstock.

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Hi Lukas,

Thank you for contacting Shutterstock Contributor Care.

I sincerely apologize for the inconvenience caused to you and would be glad to assist you with that.

Shutterstock has discovered that you are submitting images that were previously submitted to Shutterstock. As this is a violation of the Submitter TOS you agreed to upon signing up as a Shutterstock contributor, your account has been disabled. 

If you believe this is an error, please contact [email protected] by opening a new case with an explanation for why you are submitting previously submitted images, along with any proof of your ownership to the images.

For more information, please feel free to visit our Support Center.

Thanks,
Subhadeep
Shutterstock Contributor Care Team
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I'm not aware of any intentional offense. I don't upload my videos twice or upload them to two accounts. I'm not uploading videos of another creator. It seems unlikely to have very similar videos with another author at website. I have an antivirus on my computer. I'm not aware of a computer attack.

It's been 6 days since the last time someone at Shutterstock answered me. The email above is the only communication.

I'm very helpless and I don't know who to contact anymore. I have contacted Shutterstock several times without answer. I do not understand this behavior towards authors. Shutterstock account is my main source of income.

I hope the videos aren't deleted, I'm really desperate. Every minute is frustrating. Anyone have any experience with the same problem? Does anyone have any advice?