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Messages - TheLightStudio
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1
« on: June 08, 2020, 12:17 »
Hello everyone, I hope your sales are good. I can't sell because AdobeStock has blocked my account for 19 days. When I reached them, the only answer they gave me was suspicious activity. I sent an e-mail to learn the process, but after a few weeks, I did not get an answer to my mail. I haven't done anything wrong and I have been wronged for no reason.
Did you get a lot of downloads from 10-images-for-free accounts maybe? One day I was silly and I used some DL's from my 10-free-images to download my own images. After I realized what I'd done, that I was getting paid for it, I immediately contacted them to refund them the money and revert the downloads. But generally it could be considered as suspicious activity.
Thank you for your answer. And I didn't download any images
2
« on: June 08, 2020, 12:08 »
Hello everyone, I hope your sales are good. I can't sell because AdobeStock has blocked my account for 19 days. When I reached them, the only answer they gave me was suspicious activity. I sent an e-mail to learn the process, but after a few weeks, I did not get an answer to my mail. I haven't done anything wrong and I have been wronged for no reason.
No, theres a reason. Suspicious activity. Did you download your own images? It could be someone downloaded images and a stolen credit card was used. It might not be something you did, or it could be something you did but didnt realize you werent supposed to do. Reread the submitters agreement. Everyone makes mistakes, but generally accounts dont get closed for no reason. There is always a reason.
first of all, thank you for your answer. And you're right there is always a reason. I did not download my images I am sure of that. But if one of the customers did something about it why my account still under suspicions.
3
« on: June 08, 2020, 11:33 »
Have you done something differently lately?
Maybe something has been mis-interpreted. Tell us about your recent activities, maybe we can help you get this sorted out.
A link to one of your portfolios might help.
Hi, thanks for your answer. My last activities are uploading mother's day sale banners and asking payout. After a few days, they blocked the account.
4
« on: June 08, 2020, 06:34 »
Hello everyone, I hope your sales are good. I can't sell because AdobeStock has blocked my account for 19 days. When I reached them, the only answer they gave me was suspicious activity. I sent an e-mail to learn the process, but after a few weeks, I did not get an answer to my mail. I haven't done anything wrong and I have been wronged for no reason.
5
« on: June 04, 2020, 13:06 »
Thanks for the information. I need to reply to this topic to create a new thread. See you later after I acquire the Newbie status.
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