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Bigstock.com / Account Frozen
« on: August 13, 2008, 15:23 »
Hi I'm new to this site and find it a great resource!
Yesterday, I logged into my bigstock account and was excited to see that I'd sold $50+ in images. A couple of hours later I found my commissions down to $22 and notices of refund due to "fraudulent purchases." Today I tried to log in and I can't and my email address is no longer found in their records etc. I sent them a message asking what happened to my account and was told that due to a great deal of "fraudulent activity" going on in my account they had to freeze it until their investigation was complete. I was horrified. Does that mean they suspect ME of something fraudulent? Is my personal information at risk? How does this happen. I've emailed them asking all these questions but haven't had a reply. It worries me that I'm going to get in trouble for something I didn't do! Has this happened to anyone else?
Yesterday, I logged into my bigstock account and was excited to see that I'd sold $50+ in images. A couple of hours later I found my commissions down to $22 and notices of refund due to "fraudulent purchases." Today I tried to log in and I can't and my email address is no longer found in their records etc. I sent them a message asking what happened to my account and was told that due to a great deal of "fraudulent activity" going on in my account they had to freeze it until their investigation was complete. I was horrified. Does that mean they suspect ME of something fraudulent? Is my personal information at risk? How does this happen. I've emailed them asking all these questions but haven't had a reply. It worries me that I'm going to get in trouble for something I didn't do! Has this happened to anyone else?