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This is a bit of a long story so I'll try and make it as concise as possible.

In April 2017 I had just under 200 files on Adobe, mostly synced from Fotolia
I uploaded a large number of files April 2017, which due to a personal loss shortly thereafterI didn't have the heart to deal with.
After the announcement of the Adobe Giveaway I began submitting those uploaded files in 2018
According to my Dashboard I have 960 accepted files (760 were submitted in 2018) and 178 rejected files.
I realized that somehow I ended up with duplicate copies of files uploaded (some double some triple) when about half of my rejections were for "similar files" (actually duplicate copies)  I don't know if this was user error or a technical glitch with the ftp, but due to Adobe's lack of a means of comparing the uploaded images and the accepted ones it is a lot of work to sort through.  I deleted a lot of files that I knew were duplicates, there are still 1100 pending in my uploaded files. Evidently both of those count as non approved in my approval rating even though they were never submitted.

I contacted Customer Support because I thought I should have been eligible for the giveaway.  I come to find that all the files that I submitted and were accepted in 2018 have the 2017 upload date attached not the 2018 submission date.  I was also told that I was ineligible because my acceptance rate was only 32%.  Evidently they use the uploads number against the accepted number to calculate that.

Quotes from customer support

" Uploading images and Submitting images are different. [b]You can upload as many images as you like but if they are never submitted then they will not count towards your approval ratio[/b].
We show that you have had approximately 200 images approved in 2018. You must have had 300 images approved in 2018 to qualify for the Creative Cloud promotion.

We show that you have had a total of 3002 images uploaded over the lifespan of your account. We show that you have had 960 images approved over the lifespan of your account. Our calculations are 960/3002=32% approval ratio. You must have a 50% approval ratio in order to qualify for the promotion. "

From the same rep:

"Any time that you upload any content to your Adobe Stock account it counts towards your overall total of images for the lifespan of your account. It does not matter if you have deleted files, had files rejected or if they are duplicates. As soon as an image hits our system, it counts.

The numbers that I provided to you previously are the numbers that we use to calculate whether or not you qualify for the promotion. There are no exceptions to that. At this point in time, your statistics do not qualify you for the Creative Cloud promotion.

From official rules:
A Participant must maintain an overall acceptance rate of at least 50% on their Adobe Stock content submissions
a minimum of 300 accepted files.....since Jan 1, 2018.

As a long time subscriber of the full Adobe CC package I'm pretty ticked off about this.

In any case, for those of you who are in limbo about why you haven't received the giveaway it could be either one of the two issues that evidently disqualified me.  :-\


Does anyone have any information on how to go about this or if it is even feasible?

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