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Topics - Ozzy75

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iStockPhoto.com / Redirect error on all my devices
« on: October 26, 2017, 16:46 »
Hey there.

After a long time of absence Ijust wanted to have a look at my esp over at Getty or Istock or whatever it is now.

I can open my esp and I can view or upload content, but I can*t access anything else there. I get an error "this website has too many redirections. Clear cookies, allow cookies and all that".

I did all that with no result. The support mail adress ist switched off, I get an autoresponder telling me I could ask my questions in the contributor community"  ;D
Site full of bugs and no response if you send mail - I feel not so much has changed within the last year or so :-D

Well - Does anyone have a clue what I could possibly try? I get that error on my Windows 7 computer under Firefox and IE, I get it on my android tablet and on the android smartphone of my wife.
It all worked when they set it up. I remember I didn't have to log in a second time, once I was logged in my esp area. Now it says "Log in" in the starting page from the community, but clicking it (or any other link there) leads me to that idiotic redirections error.

A pal of mine who's still around at Istock / Getty won't get that error, but we can't make out any differences between our browsr settings.

It's not that I put too many expectations into all this anymore, I just wanted to read a bit and maybe check or new tech requiremnts for video.

Thanks for any hint!
Chris

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Hi there!

I'm an exclusive Istock contributor who, like so many, is suffering a devestating loss of sales these days, no matter of how hard I push my port.

It has been talked about in the forums so many times and now I checked for my images, and yes - it's true - there are tons of old or non-exclusive essential images showing up in Best Match search results before newer and exclusive content does. For example there are about 200 non-exclusive kitchen images from 2015 and 2014 before my kitchen images from June 2016 show up. This is definitely far away from my understanding of dealing with this issue on the side of Istock.

I just checked the exclusivity agreement, but my English is not good enough to understand every detail of this legal language.

I'm wondering if they have included any sort of grant that they treat exclusive submissions in a way that it receives priority in attention, search results or advertising. I remember having signed the agreement years ago under my belief my imagery will genereally (of course not forcefully in every single case, but mainly, generally) show up in search results before non exclusive contributor's will.

Did I get that so terribly wrong? Or are they maybe violating their own agreements by showing hundreds of non exclusive images on the best and valueable search results?

All I can find is this line:
Exclusivity brings more attention to your portfolio and makes the most out of all that traffic. outside the agreement. Of course located there outside it won't have any legal sustain, but still they should have noted some benefits in that agreements, no?

I'm very sure there was more of even a legal grant back then, because priority in search results was one of my main reasons to sign the agreement.

Does anybody know, what beneftis Istock is exactly and reliably granting us and if the thing with the disadvantage in search results for exclusive content can be legally claimed from Istock to be changed in a way?

Thank you very much for any answers!
Ozzy75

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