Hi,
I started experiencing my biggest nightmare since Tuesday night (30.7). I was unable to log in to my contributing account, and when resetting my password, I was told that the account was disabled. My account with approximately 21,320 videos has been disabled and no video can be found on the site. I only received this message after I contacted Shutterstock.

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Hi Lukas,

Thank you for contacting Shutterstock Contributor Care.

I sincerely apologize for the inconvenience caused to you and would be glad to assist you with that.

Shutterstock has discovered that you are submitting images that were previously submitted to Shutterstock. As this is a violation of the Submitter TOS you agreed to upon signing up as a Shutterstock contributor, your account has been disabled. 

If you believe this is an error, please contact [email protected] by opening a new case with an explanation for why you are submitting previously submitted images, along with any proof of your ownership to the images.

For more information, please feel free to visit our Support Center.

Thanks,
Subhadeep
Shutterstock Contributor Care Team
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I'm not aware of any intentional offense. I don't upload my videos twice or upload them to two accounts. I'm not uploading videos of another creator. It seems unlikely to have very similar videos with another author at website. I have an antivirus on my computer. I'm not aware of a computer attack.

It's been 6 days since the last time someone at Shutterstock answered me. The email above is the only communication.

I'm very helpless and I don't know who to contact anymore. I have contacted Shutterstock several times without answer. I do not understand this behavior towards authors. Shutterstock account is my main source of income.

I hope the videos aren't deleted, I'm really desperate. Every minute is frustrating. Anyone have any experience with the same problem? Does anyone have any advice?