Well this has never happened to me before (been selling stock for 2 yrs) but I got a notice from iStock today that a customer actually requested a refund for a file. The email also said that the customer has destroyed the file! Sure...oh my gosh, how CHEAP AND TACKY is that?!!? There is nothing wrong with this file apparently he/she probably just decided another image might suit their purposes better. This file never sold an EL so the guy probably got his lousy couple of bucks back. I don't care about the money, it's the principal, what a penny pinching cheapskate!! Anyways, thanks for listening to me rant and rave, I feel better now.