Hi everyone,
I'm new here and not really a forum poster in general, but I came across this thread and couldn't help but share.
I have a similar problem with SS - inquiry started almost 3 months back (account blockdown, payments freeze, forum ban), and regardless my immediate response with detailed explanation, and my several following emails during this 3-months-period requesting for information regarding my case - still no response from SS to date. Won't go in details about the case - my point is not to convince you if I'm innocent or not (although I believe I am), and also - as OP mentioned - in the SS compliance email is clearly stated that the content is confidential and cannot be shared with third parties. (Since I'm still hoping for a response and a happy ending I'll stick to that.).
What really concerns me (and what the actual topic of this thread is) is Shutterstock's complete ignorance towards contributors. It's totally unfair and it kind of re-confirms the common picture of the big company being totally careless about the millions 'small' people, who actually generate the big company's profits. I love the idea about standing for our rights as microstock contributors and demand for certain clauses in the agreements with the agencies, although I'm a bit skeptic about it.
What also struck me in this thread is that OP received a response from Shutterstock right after posting in this forum, after he was waiting for months for a reply to his emails? Isn't that strange?! Is posting in this forum the only way to get SS's attention and make them answer their unanswered emails? Well, to be honest, I'd be glad if they read my post here and finally solve my case - if this is the (only) way it works...
Thanks for 'listening'