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Messages - CreatingDrew
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1
« on: November 29, 2011, 00:37 »
Hey Drew,
I've uploaded some pics and added model releases to the folder in my ftp uploader. The model releases don't appear anywhere that I can see in the final submission process. Am I missing something or are they automatically attached to all pics in the batch?
Thanks,
Mat
Heya Mat, The latter, the model releases are already "attached" to the pics that you uploaded during the batch upload. No need to assign them or anything like that  -Drew
2
« on: November 29, 2011, 00:08 »
:-) Rawr:)
I'm a bit late here but congrats on the achievement Elena!
Thanks:) It feels nice to be a part of Envato community. Very refreshing to have a new agency that not only listens and collaborates honestly with the authors, but is good at selling images, too. I wish you a lot of success:)
Thanks a lot for the kind words Elena, that means a lot to us. Please feel free to drop by the PhotoDune/Envato Marketplace forums sometime and share your thoughts or achievements with us. We're a friendly community and like to celebrate author milestones such as this -Drew
3
« on: November 29, 2011, 00:04 »
How long is your current review time, if I may ask?
Hey Flashon, Times can vary depending on how busy we are at any given time, but photo submissions generally are reviewed within 3-4 days and portfolio submissions generally within 24 hours or so -Drew
4
« on: November 28, 2011, 00:01 »
I slogged through the legal stuff over at PhotoDune and it still says 25% everywhere I saw a percentage for independents, When is this going to change? (or is it actually at 33% now but all of the text still just says 25%?
Howdy! The rate change takes effect on December 1st AEDT at 12:01 am. More info here - http://notes.envato.com/general/non-exclusive-rates-increasing-to-33-on-december-1st/
5
« on: November 27, 2011, 22:59 »
:-) Rawr:)
I'm a bit late here but congrats on the achievement Elena!
6
« on: November 17, 2011, 22:32 »
How soon you get to know the results of your application after uploading the first 5 files?
Hey Sion, Reviews can take up to 3-4 days max Portfolio reviews to be accepted as a contributor are generally even quicker, usually 24 hours or less -Drew
7
« on: November 16, 2011, 21:14 »
I am very confused with the Upload system.
I managed to upload via FTP, but the pictures got (soft)rejected because the file name was used as the title. I just can't find a way to change this. If i go to the edit menu, all i can edit is the description and the keywords (tags) or write a comment for the reviewer.
Another thing i don't understand is, how i can attach the correct model releases after uploading with ftp???
Hey Dan, Can you let me know your PhotoDune username? I'll have a reviewer take a look at your issue. Regarding model releases, when you upload your photos via FTP into the photos folder, you simply upload any model releases needed for those photos into the model_releases folder for that batch. That's all there is to it, no need to select and assign them afterwards etc -Drew
8
« on: November 10, 2011, 23:03 »
Just wanted to chime in and thank you all for the feedback, positive and constructive, I'm taking notes of all of it and we'll do our best to constantly keep improving. Have a wonderful upcoming weekend everyone!
10
« on: November 09, 2011, 21:50 »
Got it, thanks Phil. I'll be in touch via email, looking into this with the dev team now -Drew
11
« on: November 09, 2011, 21:35 »
Hi Phillip, I'm sorry to hear that, we are indeed a bit backed up and this almost certainly relates to the network issues we've experienced with the bulk upload photos. We're still processing some backlogs, so there is a chance your photos are there waiting to be processed. Regardless, I'd be more than happy to look into this personally for you, can you shoot me an email with the ticket ID via drew{at}envato{dot}com and I'll be sure to handle it ASAP for you. Thanks very much! -Drew
12
« on: November 09, 2011, 18:27 »
G'day everyone  Thanks for all of your thoughts and feedback, I'm browsing the forums and making a note of all of them. I've just checked with the devs and we believe we're at the tail end of the bulk FTP submission issues, we're still processing some backlogged files, so I really do appreciate your patience and appreciate those of you interested in giving us a chance. We really do care about your feedback and as I've said I'm making a note of all of it Thanks so much, hope you're all enjoying your day 
13
« on: November 09, 2011, 18:22 »
I just applied, was accepted almost instantly and uploaded 250 images via FTP.
First time for me that everything went this fast and smooth, especially the application process.
Hopefully the reviewing is the same.
Hi Drew, good to see you participating in the forum, means a lot.
Very glad to hear that Wim, thanks for letting us know. Also, thanks for the warm welcome, it's really nice to get more familiar with the forums and community here Have a good one!
14
« on: November 09, 2011, 18:20 »
Hi again everyone, Thanks for all of your thoughts and feedback, we're definitely always open to improving and new ideas so I'll pass everything mentioned along to the necessary staff. @Smithore - To keep things organized I'll get in contact with you via your original support ticket with more instructions. Stay well, thanks everyone!
15
« on: November 09, 2011, 06:06 »
Howdy everyone, Drew here from Envato Support. I sincerely apologize if there have been some issues uploading recently. We have/are experiencing some network issues causing backlogs and a few problems with FTP bulk submissions. We think that we've got most of it ironed out now, but we're still trying to process a lot of the backlogged submissions. Again, I do apologize and hope that you'll stick with us while we get everything worked out. If you'd like to keep up with updates from the PhotoDune development team, you can do so here - http://photodune.net/forums/thread/bulk-ftp-submissions-issues-being-worked-on/53609I'll also do my best to keep an eye on this and other threads regarding submission issues, but I do encourage you to drop by our forums with any feedback, issues, or suggestions you may have. We're always open to feedback and we'd love to have you as part of our community Thanks everyone, have a nice day/evening wherever you may be! -Drew
16
« on: November 09, 2011, 05:58 »
Hi Everyone My name is Drew and I look after the Envato Support team. I'd like to apologize for any issues you may have experienced recently with our FTP tool and explain a bit more. Basically, we've had some network issues causing a large backlog of FTP submissions. There is a chance if you submitted files via FTP recently that they are still being processed. If it's been over 48 hours, you may need to try submitting them again. Again, I know this isn't ideal and I do apologize, we're working very hard to resolve the issue. For more info directly from the dev team, please see this thread - http://photodune.net/forums/thread/bulk-ftp-submissions-issues-being-worked-on/53609 We'll be updating it as we continue to make progress. I'd like to thank you all for your patience and interest in giving PhotoDune a shot, and I hope you'll stick with us while we work out the kinks in the system. If you have any questions, feel free to hop on the PD forums and let us know. I'll also try my best to keep an eye on this thread Thanks so much! -Drew
17
« on: November 08, 2011, 18:02 »
Good!! I have finally an answer from photodune:
Hey Smithore,
Thanks for your email. Please take the PhotoDune quiz again:
http://photodune.net/upload/take_quiz
Regards,
Thinesh P
I already done your stupid test, i'm selling microstock for 5 years now. I've sent you 10 pictures in a zip, wait 5 days and now you send me this message!!!!!? ? You take contributors for suckers? Really ??
I think these guys are simply the worsts i have never seen in microstock market, if you were near my place, i will send you my stupid president Sarkozy for the most boring diner of your life.
So bye bye photodune, and congrats for your inability to communicate.
Hi again Smithmore, Thanks for getting back to me with the ticket ID, I do apologize if the message was less than helpful, it seems the staff member was under the impression your files may not be getting accepted due to the need to become an author. I am indeed showing your author status is currently set to "false". Regardless, I'll reply to your ticket with more information that may help shortly, and I'd also like to invite you to reach out to me anytime via drew{at}envato{dot}com I hope you have a great day, and safe travels!
18
« on: November 07, 2011, 17:33 »
Hi Smithore, This is Drew from Envato Support. I do sincerely apologize that you've had a bit of a wait on your ticket(s). We've had a few network issues lately along with a support software upgrade and there is a good chance your ticket is currently assigned to the dev team. I'd be more than happy to look into this for you and see if I can't speed things up, can you please let me know your most recent support ticket ID? I really appreciate your patience, thanks very much! Kind Regards, Drew
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