What I do not understand is why a company would require their users to open up an account with another company just to correspond. It just doesn't make sense. I don't twitter and never will. I choose not to open an account and for those who don't want to shouldn't have to do so just because they have concerns or want to correspond. If you want to play with the big boys then I think you need a forum on your site. To me that is more professional.
It's easier to connect to us. Most people already have social media app in their phones. How often would you access microstockgroup forums on your phone? My guess would be close to none, but a lot of people would access twitter and facebook multiple times a day. So if we were to give our customers an update or if our customers have an issue that needs highlighted on the go, it would be more convenient and efficient to send us a tweet or comment on our Facebook wall than to wait to get home and log on to a forum. You may beg to differ but some people prefer it that way.
Besides we find it in no way unprofessional, when there are plenty of high profile companies using Twitter to reach out. Just do a google search. Social media is changing how businesses interact. We're just following suit. Also, why view a free resource negatively?
Also if people view this as a negative thing we wouldn't have almost 7000 followers. And there's always some activity in there. Come check our twitter account, if you want.
http://twitter.com/123rf
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