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Messages - kbdesigns

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1
I just got email with refund information. I think this might be a scam. It's happening more often lately. There shouldn't be such thing as a full refund - customers see what they buy, they can download free preview. Is Storyblocks the only website where they give full refund after somebody downloading full quality clip? Shouldn't there be a rule that after downloading HQ *.mov there are no refunds or that customer can download compressed mp4 file before getting hq mov file?

2
Shutterstock.com / Re: SS model release
« on: June 12, 2017, 08:13 »
I'm worried that this might be an automated process or they just stopped taking time to properly review the content. Like my uploads were rejected because property release issue after few minutes after upload. I wonder if anybody even tried and opened release...

3
thanks but I know this link, I contacted support and sent them my releases and they wrote me back that they're fine and it had to be reviewer's error. I uploaded my footage with release again and it got rejected again. Then contacted support again , they wrote back they were sorry and that they would take care about those uploads but unfortunately nothing happened. Other similar animations were accepted with or without release without any problems - I'm starting to think I had a bad luck with their reviewer or maybe stupid algorithm.

4
Shutterstock.com / Re: SS model release
« on: June 12, 2017, 08:00 »
Something has changed or there are some new nasty reviewers who like to make life for us harder.... I have similar problem with footage. I even contacted shutterstock support - they checked my releases and wrote back that they are fine and asked me to upload again. I did it and it got rejected (property release issues) again. So I wrote back again to support, and they apologized me and asked to upload again, they wrote that this time they'd take care about it and gave my uploads priority... right - my footage with release got rejected even faster, and I wrote back again and still nothing. I was using shutterstock release file that worked before but maybe you shouldn't send them istock release and just try to use their template for model release.

5
I did it too. It's amazing that it got rejected again. Funniest thing is another similar  animation without property release was accepted. I have no idea what are they doing. I asked them if they could post more specific guidelines for 3D animations property releases or made new property release just for 3d renderings/animations.

6
The rejected ones are abstract loop ready storage areas - they wrote me that they qualify as interior visualizations. They are modeled from scratch, actually it's just door  and floor and black or white background. I uploaded shutterstock property release with filed my name, my details, animation name, software used and got rejected it again.


7
Hello, i'm having problems with shutterstock accepting some of my 3d animations. I'm getting message that there are Property Release Issues. I filled them several times and still getting my animations rejected because property release issues. They don't explain what was wrong. I read their blog, followed their guidelines and still nothing... Could someone post an example of property release for 3d Animation that was ok for shutterstock (of course with personal information blurred out)?

8
no, I have similar problems, it's already 4th time I submitted my 3d animation with changed, corrected release and it still got rejected. I wrote tchem an email what was wrong and got only useless link what should be filled with 3d interior renderings. So I filled property release again with their guidlines etc and still got it rejected because property release issues. I asked them again what was wrong this time and still waiting for answer. It's getting very annoying, especially that I'm already selling this content on other pages and there were no problems with it.

9
Shutterstock.com / Re: duplicates in portfolio
« on: May 12, 2017, 08:19 »
shouldn't something like this be reported ?

10
I'm not going to delete anything from there for now since I got some nice 4k sales . It's just weird that there are my files in most downloaded search results that I've never sold on VB. I thought that maybe somebody else had similar situation and maybe it's just their website algorithm makes false results.

11
Hi! I'm a bit worried about my footage on videoblocks. I didn't have any sale in two months (although before that my footage was selling pretty good). I wanted to check if my files appear in search results and they are. What is strange that if I sort the  search results by most downloaded then my file is on first place but I had no single sale on videoblocks of this particular file and the similar file I sold there was below this file. Are those search results "made up" or is there possibility that my file was sold and I never got any info/commission?

12
VideoBlocks / Re: Tax Withheld rate change?
« on: May 17, 2016, 09:24 »
same here, I asked VB about it and got email back that they are updating  Tax API and tax percentages have temporarily been reset and that this is temporary error and soon everything would be fixed - we'll see :)

13
Me too :) So the problem wasn't with our paypal accounts. Thumbs up for VB customer service.

14
Thanks for the info!

15
Poland, Europe

16
so the story goes on... I got the same email "Dear Joel Holland,
This is Rick with PayPal.  Kaylyn from your company just .... PayPal has indicated that the payment failed due to a setting on your account. Unfortunately, it is not clear what setting was changed. In order to resolve this, you will need to reach out to your local PayPal team to determine what changed and reverse it....".

The weird thing is that I also wrote to paypal and they wrote back that everything with my account is fine and all information correct (I did receive payments from other companies) and they didn't find any rejected payment on my account. I contacted VB and Paypal again...

17
What do you mean by a slow upload? My uploads are around 500KB/s - 1MB/s - my internet connection is faster then this but I think these are fine speeds.

18
General - Stock Video / Re: Any news on Clipcanvas?
« on: March 17, 2016, 06:54 »
I was wondering about clipcanvas too. I had 2 sales in 2 years and no payment since I didn't reach the minimum amount for payout. I stopped uploading videos to their website long time ago.

19
I see no reason to grab torches and pitchforks just yet...

Me neither but after revostock I'm a little bit more suspicious then I should be :P

20
Thank you all  for reply. I also got an email from VB saying that they had problem with paypal payments.
As to Pond5 I got my payment yesterday.

21
I've found out that some of the paypal servers didn't work properly during last 24hrs so maybe it's not videoblocks fault. Anyway I wrote to videoblocks and paypal - if I get any info I'll post it here.

22
*I just got info from my friend that he also got this kind of email. What's going on?

23
General Stock Discussion / Payment from Videoblocks failed
« on: March 16, 2016, 04:29 »
Hi, I just received an email from videoblocks that says:

The payment failed for the following reason: PayPal: Rejected.
Please login to the VideoBlocks Contributor Portal and edit your payment details to correct this error:
We will attempt to re-submit your payment, along with any new earnings, on January 15th, the next payout date.

 It's weird since all my previous payments from them worked fine. Also I got all my payments from other stock agencies this month so looks like an error comes from videoblocks themselves.

24
General - Stock Video / Re: Revostock Payments
« on: September 16, 2015, 04:37 »
There is more - I just saw that they sold my footage on June and July (~42$) and it never appeared on my pending payments page. I checked with my friend and she found that they sold her footage and she even didn't know about it. It could be a website error but the pending payments just take to long (more then a year for me).

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