What you explain sounds odd but sure has an explanation or a reason. I have been with age fotostock for more than 20 years (they have been in the business since 1973...) and never have had any problems. I have had good years and not so good ones too, but they are solid and do their work with a lot less fanfare than most of these newbies. There are different people there but Raquel is their Photographers Liaison, she is great, professional, and very knowledgeable in photography (more than most photographers actually), and knows the business really well. Write to her, [email protected]. Good luck!!