I had the same problem. After some time chatting with Adobe support, the first person I was chatting with ended the chat (I assume accidentally). I started a new chat with someone else and was eventually told that she would have to cancel the new plan that was created by the bonus code and that I would receive an email in 5-7 days containing a new code that I would need to enter in the system. She said that the new code would extend my existing plan.

Sounds like some people had a better, quicker resolution and were able to get the plan extended during the chat.  Guess it depends on which support person you get. 


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