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General Stock Discussion / Re: Stock Photo Site Refund Policy
« on: June 02, 2019, 17:58 »
Thanks everyone for your replies.
Just asked whether members had a certain experience. Hugely surprised at the level of antagonism shown.
I had expected those without the experience to ignore the question but they choose to answer and express their dissatisfaction at the question.
Instead of answering the question they question a member's right to ask the question.
Some asked me to ask go directly to the sites themselves for the answers, which I had doine before asking the question here. I posted here to know and learn the experience of getting a refund.
Here I share my findings although it may be of no interest to anyone here:
iStock
Credit packs are entitled for refund if refund request is made within 14 days of invoice date
Condition : No credit should have been used.
Monthly subscription can be cancelled any time - request must be made 14 days from invoice date:
Condition:
1)Must not have downloaded more than 5 images
2) Must not have used the downloded images (How do we find out if the images have been used?)
Dreamstime
Refund request must be submitted at least 30 days from date of purchase
Condition: Credit or subscription must not have been used to download any image
Shutterstock
Only annual plan is entitled for refund - a request must be made and a cancellation fee will be imposed.
123RF
Cancellation and refund policy not clear:
They just mention subscription plans cannot be upgraded or downgraded once the first piece of content is downloaded.
Credit plans cannot be downgraded but an upgrade request can be submitted.
Stocksy
All purchases are final and non-refundable.
Refund for Photo Wrongly Downloaded
Adobe Stock offers a credit refund for photos wrongly downloaded . But must mention which photo you intended to download and which you wrongly downloaded. Both picture must be about same subject.
in one instance a member had wrongly downloaded 5 images and given credit refund for all 5.
In most instances they only allow you credit refund once as an exception, to ,maintain goodwill.
Notes
When credits are refunded for wrongly downloaded images , it creates goodwill with customer, but is demoralising for contributor.
Just asked whether members had a certain experience. Hugely surprised at the level of antagonism shown.
I had expected those without the experience to ignore the question but they choose to answer and express their dissatisfaction at the question.
Instead of answering the question they question a member's right to ask the question.
Some asked me to ask go directly to the sites themselves for the answers, which I had doine before asking the question here. I posted here to know and learn the experience of getting a refund.
Here I share my findings although it may be of no interest to anyone here:
iStock
Credit packs are entitled for refund if refund request is made within 14 days of invoice date
Condition : No credit should have been used.
Monthly subscription can be cancelled any time - request must be made 14 days from invoice date:
Condition:
1)Must not have downloaded more than 5 images
2) Must not have used the downloded images (How do we find out if the images have been used?)
Dreamstime
Refund request must be submitted at least 30 days from date of purchase
Condition: Credit or subscription must not have been used to download any image
Shutterstock
Only annual plan is entitled for refund - a request must be made and a cancellation fee will be imposed.
123RF
Cancellation and refund policy not clear:
They just mention subscription plans cannot be upgraded or downgraded once the first piece of content is downloaded.
Credit plans cannot be downgraded but an upgrade request can be submitted.
Stocksy
All purchases are final and non-refundable.
Refund for Photo Wrongly Downloaded
Adobe Stock offers a credit refund for photos wrongly downloaded . But must mention which photo you intended to download and which you wrongly downloaded. Both picture must be about same subject.
in one instance a member had wrongly downloaded 5 images and given credit refund for all 5.
In most instances they only allow you credit refund once as an exception, to ,maintain goodwill.
Notes
When credits are refunded for wrongly downloaded images , it creates goodwill with customer, but is demoralising for contributor.
