I've been the target of a compliance investigation that started on the 23th of June (of which I unfortunately can't disclose any information as stated/forced in the notification email received by SS - but in which I plead completely innocent and have been suffering the consequences of an instant account lockdown, forum ban and payments freeze). After swiftly replying to all the requested questions regarding that assumption that I used "elements of protected works" in one of my artworks (a simple cartoony vector face of a DJ - inherently impossible to trace or copy), I have not received no replies in over 6 weeks of consistent emails sent to both the support and compliance email addresses.

I know any type of matter even remotely linked to compliance issues is instantly deemed shady and not trustworthy and that I understand from a sociological point of view in the microstock line of work where legal infringement issues are such a delicate matter. For the same reason I took to heart both personally (because the mentioned artwork was my own drawing within no gray areas whatsoever) and broader topically the accusations against me and wanted to communicate all there is to clarify for my innocence, but was blocked by a complete lack of feedback from Shutterstock's support.

Is this type of communication speed to be expected? Am I supposed to wait more for one single honest personalized reply to all the questions I have regarding the matter? Or is this lack of replies a simple strategy to ignore everything compliance related?

Hopefully one of the Shutterstock's employees notices the thread and sparks a bump in the matter, but I also wanted to get your, contributors, sincere opinion on the matter and your experiences with the quality of communication expected from Shutterstock.

I still have faith in the company, although I can't wrap my head around why such a treatment is happening, especially considering the fact I truly am not hiding behind half-truths and violation cover-ups, have tried to contact them several times (6 emails) and have not had any "strikes" or previous complaints on my account for over 3 years and 1500 files submitted.

Thanks for listening out and sharing your opinions.

I just noticed one of the rudest rejection reasons there is: "image overpriced for this category". Around 5-6 rejected for being overpriced (20$ + allow resizing / EPS vectors).

It's acceptable that FP targets "budget buyers" or that these particular images could be deemed unsuitable for this price rank, but that's mostly a decision the submitter has to take and an agency like FP that allows pricing options should NOT interfere with his choices. A big minus for such a cosy upload-friendly site. I might stop uploading at all (well, it's not that payouts are frequent anyways).

p.s.: I tried pricing vectors lower on FP (considerably lower - if I'm not wrong around 5$) but the sales were ridiculous. Web resolutions for pennies... not my cup of tea where there is no quantity factors making up for it.
p.p.s.: Here's a sample of one of the rejected images:


Of course it's not about the rejection per se, but the manner and reason for it.

I've been experiencing server errors on the Alamy upload page. Their database logs seem to be full and the ASP script returns this particular error (followed by a whole page of execution details):

"Server Error in '/' Application.
The log file for database 'alamyCatalog' is full. Back up the transaction log for the database to free up some log space. "

Anyone else stumbled upon the same error? I'm not able to upload to Alamy for the third day now.