As I'm sure most are aware, we don't have an appeal process on rejected content. The reality is, if we were constantly re-reviewing each rejected file, that's all we would be doing. The review time would be much longer than it already is.

I appreciate the feedback. It all gets read by members of our team.

Thanks,

Mat

Quote from: MatHayward on June 06, 2023, 18:36

Quote from: f8 on June 06, 2023, 10:45

Matt... If you are out there can you please look into this.

The rejections as of late are insane. It appears that no photo is good enough for Adobe lately. It's very time consuming to have entire batches or 95% of batches rejected when multiple other platforms accept them.

Somthing is broken and please fix it.

Thanks.

PS My wife just had an insanely high rejection on her last submission.

After many thousands of successful uploads to Adobe and multiple other platforms we are both suddenly producing inferior quality. Imagine that.

Actually, I think you would be quite surprised at how high the approval ratio is at Adobe Stock. I think this would be a much more impactful thread if you would share some examples of content being rejected that you feel was done so in error. It's certainly possible as the moderation team is made up of human beings, but in my experience, it's pretty rare.

If you don't want to share examples publicly here in MSG, simply post the file number of the rejected image and I'll be glad to take a look..as long as you are OK with me giving a public answer with my feedback.

Thanks,

Mat Hayward

Mat, I've shared an example here:

Quote from: Firn on June 05, 2023, 00:27

Same here. With AI images they accept "every crap" that I throw at them. They would probably approve a dog with 5 legs. But real photos?

This for example was rejected for "quality issues":



This is a 100% crop:



I know this image is not a masterpiece, but there is absolutely no issue with focus, exposure or noise, so I really do not know what to fix about this.

Other than editorial images, where I simply could never really understand Adobe's rules, and photos with objects isolated on white I never had any issues with rejections on Adobe. 10.000+ images passed quality control without problems and now I suddenly forgot how to photograph? But medicore AI images are all no problem? Adobe keeps disappointing me more and more and I have less motivation to bother with real photos and all the work that comes with them compared to AI images. 

When a lot of people come out at the same time and say they suddenly start to have lots of random rejections when they did not have this issue for years, don't you think that maybe it is worth to at least look into the overal issue, instead of just single examples? 

It seems more likely that the issue is with Adobe, especially since it started right when Adobe started accepting AI content and review time grew to a whole month, than that we all suddenly forgot how to take decent photographs.

I appreciate you sharing the example. In my opinion, the image is "OK" or "fine". Maybe a bit hot on exposure, but within range which explains why you didn't get the "technical" rejection. My perception of the "quality" rejection reason is that it's just "fine". It's a subjective process and we definitely won't all agree on everything. My personal opinion is that this one could have gone either way. What pushes me to agree with the moderator is that all the plates are different. Having hosted more than my share of childrens birthday parties, the plates always match. This could potentially be used by a party store, but it's more likely they would hire a photographer to shoot the exact products they carry. 

It's easy to focus on the rejections, and I know from personal experience how frustrating it can be. That said, it's part of the process and we've all experienced it. My suggestion is to avoid taking it personal and look at is as a challenge to do better the next time. We approve a heck of a lot more than we reject at Adobe Stock and I don't see that changing any time soon.

Good luck!

Mat Hayward

Quote from: Lowls on June 01, 2023, 03:46

...and they have for some reason left 0.01 cent in there 🤔 wierd. ....

I think this is a result of royalty amounts including fractions of a cent.

As an example, if your balance shows as $52.31 you may actually have a balance of $52.3144. You request payment, and as they can't pay you the fractions of a cent, you receive $52.31 and the remaining balance is shown as $0.01.

If there's any fraction of a cent left, your balance shows as one cent (I know rounding rules would operate differently). I've seen that in the past too.

If you want to know the real story you could write to contributor support

I believe this explanation from @Joanne is exactly right.

-Mat

Quote from: MatHayward on May 25, 2023, 10:39

Quote from: Sean Locke Photography on May 25, 2023, 07:56

Check your dashboard for info.

Thanks for calling this out, Sean!

Yes! The Free collection is back for photos and nominations are open. Please sign into the contributor portal and nominate any and/or all eligible photos as soon as possible.

Let me know if you have any questions,[emphasis added]

Mat Hayward

Mat,
I nominated a couple last year which they took but there is one I now want to remove. I've read everything on the site and can't figure out how to remove it. It shows the little box with free underneath and it has the same nominate button as the 90 other possibilities, but I can't imagine that leaving the nominate button in the gray is sufficient since the rules say it automatically ticks over year to year.
Can you kindly explain how to remove it?
Thanks!

Thanks for the question @Wordplanet.The automatic renewal did not get applied this year. You are opted out by default right now. You must actively nominate your eligible files if you want them considered for the Free collection offer. If you don't want to nominate the asset again this year, no action is required.

-Mat Hayward

To me, Adobe's touting their AI as "ethical" while using our work without our permission and without payment, while thousands of people take advantage of that data in Adobe firefly beta, and now in Photoshop beta too, is simply wrong.

I've been so impressed by Adobe's attempts to engage the Stock photography community from the Discord channel to the plethora of free classes, AdobeMAX online free, and Mat's engagement here. I love their products and use LR and PS pretty much every day - and lately I've been blown away by PS Express on my iPad too. I'm also up 47% from this time last year in my earnings on Adobe Stock.

So, I'd happily be an Adobe fan, but their claim that their AI is "ethical" just rings hollow when we are left with nothing after they used our hard work, not just the photos, but all the time, effort and research that goes into the keywords too, to train their awesome AI.

They could not have done it without us. It's time to give us our share.

Thanks everyone for your feedback. We know that most, if not all of you are eager to learn the details of the Adobe Stock compensation plan for Adobe Firefly training. As you are likely aware, even with the integration into Photoshop this week, Firefly is still in beta which means that any content produced with the software cannot be used for commercial purposes.
 
I want to assure you that, as we previously stated with the original introduction to Firefly, we plan to compensate Adobe Stock artists for the use of their content in the dataset training. This is a top priority at Adobe. I�m not able to provide details yet, as they are being finalized, but as originally announced, we will share information about the compensation when Firefly exits beta.
 
We appreciate your candid, yet respectful feedback. I can assure you that your comments are being seen.

Respectfully yours,

Mat Hayward

Check your dashboard for info.

Thanks for calling this out, Sean!

Yes! The Free collection is back for photos and nominations are open. Please sign into the contributor portal and nominate any and/or all eligible photos as soon as possible.

Let me know if you have any questions,

Mat Hayward

Quote from: Unamas on May 11, 2023, 23:17

Something started to work, but now I'm stuck on "This code has already been redeemed" when I try to redeem the code on https://redeem.adobe.com/

Obviously I didn't redeem it before

We are looking into this. I'll provide an update asap.

Thank you,

Mat

The issue described above has been resolved. If you are still having trouble redeeming your code, please reach out via the contact us link found at the bottom of the Adobe Stock Contributor Portal.

thank you,

Mat Hayward

I remember Mr. Hayward promising this years ago, now he's gone silent.

How about an update on this feature, adobe can't be struggling for money and it's long overdue.

Setting a custom thumbnail is still not an option.

Thanks for your feedback,

Mat Hayward

Quote from: SVH on May 12, 2023, 12:50

Quote from: JustAnImage on May 10, 2023, 16:04

Quote from: MatHayward on May 10, 2023, 15:47

To clarify, the date range you see in your pending files is based on the date you uploaded the image to the Adobe Stock contributor portal, not the date you actually submit the file for review. If you uploaded a file and wait for a while before submitting, the time pending you see will be longer than the actual time it has been in the queue. 

That said, I acknowledge the wait time is still significant but progress is being made. We appreciate your patience.

-Mat Hayward

Thank you very much for the constant information!
It's good to know that things are progressing :-)

Have a nice day, Michael

Why these compliments? You look like a groupie. And is his real name Michael? I thought it was just Mat.

You could give complements to Mat if he would explain why this delay is happening. Most likely due to a massive inflow of AI images but that is not what he is sharing. He is leaving you in the dark, as usual, but you think it's great that he informs you. Djeez.

Hello SVH,

I think it's simply good that someone from a stock agency talks to us at all and keeps us up to date - it's perfectly acceptable to be polite and say thank you, even if this concept is apparently alien to you :-)

And my name is Michael (not his name), as it is usually added at the end of a note/email/etc. ;-)

And if you don't like me being polite, then please do us both a favour and keep your opinion to yourself!

Have a nice day,
Michael

Thanks Michael, I appreciate your courtesy very much. To clarify, yes, there is a large volume of generative AI content coming in which has created a backlog in the moderation queue. As mentioned, we have recently set upload limits to give the moderation team a chance to catch up in the queue. We are looking at up to 5 weeks in some cases for review times. I'm hopeful we will get that wait time down to a more reasonable level in the weeks to come.

Thanks to most of you for your patience,

Mat Hayward

I�m over 30 days now. The status went from saying how many days ago I submitted my content to saying �Submitted last month�.

To clarify, the date range you see in your pending files is based on the date you uploaded the image to the Adobe Stock contributor portal, not the date you actually submit the file for review. If you uploaded a file and wait for a while before submitting, the time pending you see will be longer than the actual time it has been in the queue. 

That said, I acknowledge the wait time is still significant but progress is being made. We appreciate your patience.

-Mat Hayward

Quote from: MatHayward on April 17, 2023, 11:03

Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

Hello Mat,

Do you have any updates? I cannot use Adobe Photoshop any more without a license.

No updates to share yet, I'll be sure to post here when there is news.

Thank you,

Mat Hayward

Hi everyone,

Thanks for the updates and emails. We are looking into this and I'll provide an update when I have some information to provide.

-Mat Hayward

To clarify, Kirsten is referencing the question from people who may not have received the actual email yesterday. As she stated, you must be opted in to receive marketing emails via adobe.com to receive this sort of information in real time.

You can be assured that any major announcements like the news about Firefly will be called out here in Microstock Group Forum too.

Thank you,

Mat Hayward