I have like 700+ files sitting on their FTP unused, unprocessed. Many of them back since March. It is a half year now!!!! I am completely unmotivated to upload anything new and they do not respond to my messages. Does anyone else experiencing the same? Are they off or what?

Thanks for the reply! I also create the CSV with a self-made application. And I finally figured it out what caused the problem. My CSV was encoded in UTF-8 (the format they request) but truly it wasn't the raw UTF-8 but 'UTF-8 with BOM' (whatever it means). So I save the file in UTF-8 RAW and now it works flawlessly for me too.

I use CSV to upload metadata to Pond5 all the time, had some trouble in the beginning, but now it's working pretty much flawlessly (the CSV is automatically generated in an application I wrote, so once I got it working, it has not been an issue since).
The system usually gives you feedback in the form of error messages. On the "Apply CSV" page below the submit button is where the error will appear if there is one during the processing (read every line to find the error). Also make sure to choose the appropriate information in the drop down menus above the button, otherwise it may not do anything upon pressing the button (or it may even process, but not apply the metadata to your assets).

One issue I could imagine is that your column headers are not contained in quotation marks. Here's how the headers look in my CSVs:

"originalfilename","title","description","keywords","copyright","location","price","pricelarge","priceweb","setpriceforme","aspectratio","specifysource","datecreated","containsaudio","cameraspeed","curatornote"

Not sure that's a requirement, though.

Also, perhaps try using "title" instead of the "name" column. I'm not sure what the difference is, but for me "title" is working fine.

What columns do you use? And with what columns description?

here are the first 2 lines....
OriginalFilename,name,description,keywords,releasenofileextension
"2020-03-29 foodorder_V1-0001.mov","Romantic couple at home drinking wine at dinner table","Elegant couple having romantic dinner at home, sitting at table in living room drinking red wine, clinking glasses, talking. Stay at home concept.","couple, drinking, wine, home, romantic, table, dinner, elegant, talking, clinking, concept, having, glasses, stay at home, red wine, living room, sitting, older, 50s, people, red, moody, indoor, indoors, love, middle aged, man, smiling, white, cosy, Caucasian, long hair, woman, room, wife, happy, husband, adult, holding, romance, communication, positive, alcohol, drinks, person, happiness, American, married, brunette, together",""

Ok, but how can you forget that they are not selling images anymore but selling stock?!

What about the unused credits of the subscription plans? It was an important factor / source of income for the agencies. This made it possible to pay more royalty for a download as they earned, because at the end they still earned more. So fixed royalty was a compensation, a share. Now this unused credits are not involved anymore and the agency just keeps them all?

Payoneer is the best. I asked SS years ago and several times to please involve Payoneer. They didn't. I asked Payoneer to contact SS and try to negotiate out a deal... nothing happened. So yes we should keep trying but I do not have high hopes.

I am sure he is doing well, better than us. His Peopleimages is the best site on the market at the moment and he has a lot of wholly owned content there. Beside that he has a top spot in the Getty search...
He just leveled up and he already reached the top of the contributors community so why would he advertise himself here anymore?

This was a good feature I do not know why have they disabled it. The whole site is a huge mess now with too many pictures. Features like follow helped customers to focus on what they need.

Member since: March 2006
How to delete account? Does anyone know? It's time to do it.

They changed the rules a few months ago so people can't easily delete their portfolio anymore and now they decreased the royalty to 15% (as an exciting news .  This is so funny:) And do you know why is this funny for me and why do I laugh? Because I do not upload my stuff since years now. So good luck for selling my outdated old images. New images? No way for them to get any of it.  19% or 15% I really do not care.
Regarding to Getty there is only one thing I care now: which song will I sing when they will be closed. They are a pathetic robber company. You know I dam not worry to insult them cuz what can they do: close my account? Ok, just do it! As soon as possible!

These are/were good photos (icons). I can't see the point why should we laugh on them now.  As time goes the trend is changing.

This is exactly where the agencies should act  - and do something for their 60-85% share. But they usually don't.
This kind of sites are very bad for our industry. I already lost 2-3 good models cuz of these stupid meme sites.